Dan Miles was really attentive assisting our take over of broadband and phone lines - cleaned up everything after himself and left everything where it was in the first place. Ensured everything was wo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After ringing up for help, as promised Steven rang me back and quickly got me logged into my account. My only criticism about the system is having to use the authenticator, makes the process more diff... Se mer
The service from Fidelity Group was absolutely fantastic. A big shout out to Mitch who has been very patient and even supported me and the customer after working hours. He was polite and very helpful... Se mer
Zunaid made setting up an automated phone line for our college easy, even supplying an automated voice so we could get it live quickly. The process was straightforward and Zunaid got this done qui... Se mer
Företagsinformation
- Telefonoperatör
- Energileverantör
- Internetoperatör
- Telefon- och internettjänster
- Programvaruföretag
- Leverantör av telekommunikationsutrustning
Skrivet av företaget
Our mission is "To be the UK's most customer-centric communications company, helping businesses grow by providing and supporting them with innovative and trusted solutions". Fidelity Group is one of the UK's fastest-growing telecommunications providers. Our board of directors is supported by highly skilled management and support teams. Together we have an unparalleled pedigree, background and experience in the telecoms industry and unified communications, enabling us to provide a unique and positive experience for our customers. We have well-established relationships with all major telecommunications vendors, enabling the packaging of multiple services into one comprehensive offering. Our products range from hosted, cloud, calls, data, IoT, mobile and energy solutions for your business. We sell direct and via the channel for resellers of the products.
Kontaktuppgifter
14 Station Road, RG9 1AY, Henley-on-Thames, Storbritannien
- 08008406800
- niki.foote@fidelity-group.co.uk
- fidelity-group.co.uk
4,7
Utmärkt
450 omdömen
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Zunaid was fantastic
Zunaid was fantastic, he resolved my issue, and offered me support and training to help me navigate the system.
26 mars 2026
Omdöme utan inbjudan
Excellent customer service by Steven
Excellent customer service by Steven.
Helped us with our messaging service.
Very friendly and pleasure to speak to.
23 mars 2026
Omdöme utan inbjudan
Fidelity Experience
Dan Miles was really attentive assisting our take over of broadband and phone lines - cleaned up everything after himself and left everything where it was in the first place. Ensured everything was working before he left and helped with any questions!
20 mars 2026
Omdöme utan inbjudan
Daniel was amazing!
Daniel was amazing and great company too! Very dedicated to the job. He was quick to fix our new phones, WiFi and all things technological. Would highly recommend!
17 mars 2026
Omdöme utan inbjudan
The service from Fidelity Group was…
The service from Fidelity Group was absolutely fantastic. A big shout out to Mitch who has been very patient and even supported me and the customer after working hours. He was polite and very helpful and friendly.
10 mars 2026
Omdöme utan inbjudan
They do not pay their brokers .
They do not pay their brokers . Added extras everywhere . Beware fake reviews on here
6 mars 2026
Omdöme utan inbjudan
Svar från Fidelity Group Ltd.
HI Steve, I am not sure you have the right company - we do not have brokers. We are Fidelity Group a telecoms company.
Zunaid was a top bloke
Zunaid was a top bloke. Sorted my problem in 5 minutes.
3 mars 2026
Omdöme utan inbjudan
Excellent service
Excellent service, Steven talked me through the issue I had with my handset clearly and patiently and then resolved the problem.
19 februari 2026
Omdöme utan inbjudan
Made setting up an automated phoneline easy.
Zunaid made setting up an automated phone line for our college easy, even supplying an automated voice so we could get it live quickly.
The process was straightforward and Zunaid got this done quickly for us. Thank you for being a pleasure to work with.
18 februari 2026
Omdöme utan inbjudan
Zunaid provided really good customer…
Zunaid provided really good customer service and helped resolve the issue.
11 februari 2026
Omdöme utan inbjudan
Superb Customer Sevice
Whenever I need to talk with Fidelity customer service/technical team, they always answer the call and don't hide behind emails, things are dealt with in a professional way and all staff are very knowledgeable.. On this particular occasion I dealt with Stephen with a technical query along with Jay-Leigh in customer service.
4 februari 2026
Omdöme utan inbjudan
Really helpful
Really helpful with talking through our issue over the phone. Great customer service from Zunaid
4 februari 2026
Omdöme utan inbjudan
Zunaid was very helpful
Zunaid was very helpful and got my issue resolved very quickly
2 februari 2026
Omdöme utan inbjudan
Helpful Support Given
After ringing up for help, as promised Steven rang me back and quickly got me logged into my account. My only criticism about the system is having to use the authenticator, makes the process more difficult. After having more problems with the authenticator I spoke to one of Stevens colleagues and he then got Altos sorted. Very pleased with the support that I received.
30 januari 2026
Omdöme utan inbjudan
After several days of promises…
After several days of promises unfulfilled, Zunaid sorted out permission for international dialling on our KIT hub enabled landline. He was patient and kept in contact until we were sure that everything was working properly.
5 januari 2026
Omdöme utan inbjudan
Steven Giyama replacement phone
Mt technician, Steven, was patient, supportive, and extremely helpful throughout the process of resolving the ticket.
2 januari 2026
Omdöme utan inbjudan
Very helpful customer service
Very helpful customer service, helped resolve our telephone issues.
4 december 2025
Omdöme utan inbjudan
Amazing support from Zunaid
Amazing support from Zunaid. He guide me through the phone to sort the problem. I am honestly very great full.
19 november 2025
Omdöme utan inbjudan
Zunaid was extremely helpful and…
Zunaid was extremely helpful and attentive, and was able to deal with the problem in a timely manner.
10 november 2025
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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