Fettle. Faff-free bike repair | fettle.cc Omdömen 

Had my Brompton serviced again. Always consistently fantastic work, efficient and seamless drop off and pick up. Honest and polite staff.

Brilliant service from Jhoan !!
Not only brought the bike back to feeling exactly as it was brand new, servicing it fully and fitting a new chain and spare parts (brake pads) I had supplied as I had them previously with no question.
He also went the extra mile and checked an issue with my rear cassette to give me confidence in it while also fixing a seized bolt on my rear brakes without any questions making it easier for me next time to replace them myself.

Booking was also super easy via the website, updates were easy to do on the app along with payment online.

10/10 - definitley use if looking for a great value and good customer service bike repair and servicing ! 👏🏼

V thorough and professional service/repair. Highly recommend!

Was told it would take 72 hours, ended up taking 10 days. After asking for timescales and lack of responses, I contacted customer services who arranged for the area manager, Matt to call me. Matt said that he would organise for a discount due to the poor service but he never contacted me again and I needed the bikes back so ended up paying full price. When walking one of the bikes back, the chain was hanging off and handed been put on the cassette properly. On the other bike, the brakes were very stiff and the cable snapped a day later - I haven’t bothered asking for it to be fixed as I don’t have the time to hassle them to fix it. No criticism to the guy in the workshop - he is just overworked by Fettle and they don’t seem to care that this is impacting service.

I had a drivetrain and headset inspection carried out as I've had bad experiences with botched repairs in the past and I had lingering concerns over my Canyon Aeroad. Fettle have already renewed the headset, and it is holding up perfectly, unlike the previous attempt by another shop which nearly caused an accident.
Santi commented on everything, made suggestions without a hard sell and I ended up not having any work done or incurring any costs but knowing that I will be going back when further servicing is required.
Though fettle is a bigger business it felt very much like a traditional LBS built on trust and knowledge. So I have no reservations in recommending them. They're also very good with canyons, and an approved service partner.
I feel relieved to have a local service partner I can trust.

Nathaniel was super helpful and friendly at solving a small issue with our bike. Very knowledgeable and a great job

No updates provided. Had to call "customer service" who didn't even know where my bike was. Was told to call the service centre myself, but they did not answer my eight calls. Registered a complaint with customer service and was contacted by a manager who told me they had a system error, had "lost track of my bike" and would reduce the fee by 5 quid. No apology. Took three weeks to get my bike back for a simple tyre replacement.
They get two stars for the pickup and delivery person (Sam) who was excellent.

Isaac and his team at Fettle Hyde Park are real bike experts, and themselves enjoy biking, which makes for a great service experience.

Superb (again)

Sorted out two non-standard requests within a couple of days and got me back out on the road

Thank you !

Really kind and helpful. I will be returning.

Always good and friendly, and if something wasn’t perfect they’ll fix that too

Easy to book in via the app with regular updates, easy sign off for the quote after bike inspection via app and then payment. Very good full service of my daughters road bike by the Hyde park branch/ Isaac (second time I’ve used them) and v happy . Highly recommended

Great service back in same condition as new. Good price and really happy

Extremely good service from the pickup to the drop off. Their system made it easy to communicate around the fixes I needed to my bike and enabled me to review and approve the quote! Would definitely use Fettle again and again and again. Thankyou!

Efficient service and really friendly staff. Highly recommend for any bike repairs!🚴🏼‍♀️💯👌

Class prompt service yet again from Patrik and Kriss

Guys at Fettle cardiff are very experienced, professional and exceptionally helpful. Got my new TPU tubes fitted with sealant and bike back to me in 2 hours yesterday, despite being busy. Worth being a customer here.

Great communication. Very helpful info and easy to understand. Flexible too based on circumstances.

Absolutely rubbish poor service don’t have a clue on what they are tryed to pump me off with the wrong Bike was not done when they said it would plus my bike till not working as they put the wrong inner tube in it waste of £25

My bike and been scratched and scraped in a number of obvious places, either while being serviced or in the van - I have emailed and had no response. It's also covered in lubricant/grease and dusty! I simply don't understand how this could have gone so wrong! Really disappointed as the actual process was so easy, but wouldn't recommend as they clearly have little regard for my expensive and well treated bike