Festoon lighting for 365 days per year outside use - appears very solidly constructed with proper sprung contacts in the bulb holders and good seals around the led bulbs I purchased separately for the... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent lights with a rubber weather sealing gasket around each bulb. Add a plug in dimmer and you can set the level easily. The bulbs have also lasted extremely well. Good company, swift delivery... Se mer
Företaget har svarat
Wanted to re-order 4 sets of lights. O add to our existing set. Spoke to the gentleman and explained I don’t have the boxes anymore. Gave a few details and hey presto he got the original order from ov... Se mer
Företaget har svarat
In the run up to Chrismas, a set of our Festoon lights we had had for a couple of year suddenly failed. I contacted Festoon to ask for troubleshoot & spare part advise, the team went above & beyo... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Our mission is to provide high quality Festoon Lighting systems to brighten any event, business or home. Made in the North West of England, our fantastic range of indoor and outdoor lighting features our own brand of high quality made to measure festoon lighting, as well as easy to install connectable sets from market leading brands. Specialising in bespoke work, we pride ourselves on our customer service to ensure we can design a festoon lighting system that meets your exact requirements.
Kontaktuppgifter
Astley Lodge, 2 Queens Road, PR7 1JU, Chorley, Storbritannien
- +44 (0)1257 795186
- info@festoonlighting.com
- festoonlighting.com
4,8
Utmärkt
225 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great lights, great service
We'd had a bad experience with some festoon lights bought from another company previously so were a tad concerned - we didn't want to repeat our first expensive mistake. Thank goodness we found Festoon Light. We contacted Josh for reassurance and he talked us through everything we were concerned about - even giving us advice about spacings, bulb wattage and hanging arrangements. Now the lights have arrived it's clear they're a far superior quality to our previous set. Fantastic, thank you Festoon Light.
18 april 2024
Omdöme utan inbjudan
Svar från Festoon Light
Thank you very much for your review, Sarah. Your kind words are greatly apprecaited. It was great to help you out and we are so glad that you have everything sorted. If you need anything else please just drop us a message!
Svar från Festoon Light
Thank you Cath. We apprecaite you taking time to review our service. We hope you enjoy your festoon lights! Josh
Festoon Lighting saves the day.
Purchased a Festoon String from Festoon Lighting but was let down by another supplier for the supply of bulbs. Contacted Festoon Lighting 2 days before my event, desperate for LED bulbs and they shipped LED bulbs in time to save the day. Magic!
2 april 2024
Svar från Festoon Light
Thank you, Chris, we really apprecaite you taking time to review your experience with us. We are very grateful for this. We hope everything went ok with the event. If you need any assistance in the future please reach out to us. Josh
The lights are really well made
The lights are really well made and look great on the garage
4 april 2024
Svar från Festoon Light
Thank you Patricia, we really apprecaite your kind words and taking time to review our service. Any issues please let us know. Josh
Excellent service
Excellent service. I spoke with a guy on the phone, he was very helpful, answered my questions fully and now I have the festoon lighting I subsequently ordered I can say honestly. Excellent quality, well packaged and a prompt delivery too. Thank you very much! 😊
15 mars 2024
Svar från Festoon Light
Hi Tony, thank you very much for your kind words and feedback about the product and service. If you need anything please just let me know. Josh
Svar från Festoon Light
Hi Steven, thank you very much for your review. We are really sorry that the first delivery got returned by the courier. As mentioned in our emails to you that was out of our control. We are glad the second order has arrived with you. If you need anything else from us please let us know we would be more than happy to help! Josh
Good Quality
Prompt and very focused product support for queries and good quality products. I would have given 5 star but there is a little inflexibility in cable sizes and configuration. I needed 2M extensions and 1m bulb spacing but had to do with 3M extensions and 0.5m spacing in the drop festoons within the 365 product range. Whilst I now have to commit to some modifications during the install these are good quality festoon lights and I'm happy with the purchase
7 mars 2024
Svar från Festoon Light
Hi Paul, thank you very much for your review. We appreciate the kind words regarding the quality of the product. We are really glad you are happy with the purchase. We will certainly take on board the criticism regarding the length of our extension cables available. Having a constant flow of stock is something that we are trying to improve for the future!
If you need any help or advise moving forward please let me know we would be more than happy to help!
Josh
The team were amazing
The team were amazing, I had to return the lights twice to get the right brightness. they sent the replacements even before I had returned the originals. Outstanding customer experience and service well done!
15 januari 2024
Svar från Festoon Light
Hi Di, we really apprecaite your kind words and taking time to review our service!
It is paramount to us that our customers get their installation as they want and we will always do everything we can to ensure this is achieved. Thank you once again, please let us know if you ever need anything! Thank you! Josh
Svar från Festoon Light
Thank you Tim, we really appreciate the review. If you ever need anything please do not hesitate to reach out to us. Josh
Quick and excellent service
1 mars 2024
Svar från Festoon Light
Hi Paul, we really apprecaite you taking time to review your order. Thank you for your kind words, if you need anything please let us know, Josh
Excellent quality would happily…
Excellent quality would happily recommend these outdoor lights.We are very pleased with our purchase,
9 februari 2024
Svar från Festoon Light
Hi Pamela, thank you very much for your kind words. We are so happy you are pleased with your lights. We have spent a lot of time on the Connect365 range and are glad that you can see the benefits in your installation. If you need anything please reach out to us. Josh
good quality light festoons.
8 januari 2024
Svar från Festoon Light
Thank you for taking time to review our service, Clive. It is greatly appreaciated - if you need anything please reach out to us. Josh
What they did was to deliver when they…
What they did was to deliver when they said they would
26 februari 2024
Svar från Festoon Light
Thank you for your honest review. Sometimes the simple stuff is all that is needed. We apprecaite you taking time to review our product and service. If you need any help or advice in the future please contact us. Thanks, Josh
Great items delivered quickly and just…
Great items delivered quickly and just as described
23 februari 2024
Svar från Festoon Light
Thank you Paul, We apprecaiate you taking time to review our service. If you ever need anything please do not hesitate to reach out to us. Josh
Svar från Festoon Light
Hi Steve, thank you for your review of our product and service. We are so happy you are pleased with your lights. If you need anything please reach out to us. Josh
My third string of these festoon…
My third string of these festoon lights. They really bring our garden’s seating area to life.
24 januari 2024
Svar från Festoon Light
Thank you for your kind words, Graham. If you ever need any help with your lights please let us know. Josh
Took my money even though no stock and…
Took my money even though no stock and took 10 days to refund
7 december 2023
Svar från Festoon Light
Hi Steve
Thank you for taking time to review our service. Please accept our apologies for the time taken for the refund to reach your account.
We experienced a fault with our website that allowed customers to order items that were out of stock. We can only apologise for this. We are a small team and we do everything in our power to fix any system faults like this as soon as they are brought to our attention.
We understand your frustration at having to wait 10 days for the refund to arrive in your account however please understand we have no control over how many working days Shopify takes to refund your order. (Normally up to 7 working days).
Please be assured the refund was processed as soon as the request was made by you. I have emailed over to you the time stamped screenshots of the email time and the refund time.
We would love the opportunity to make this up to you and have already reached out to you on the email from which your order was placed. Please respond directly to this email or get in touch with us at info@festoonlighting.com.
We hope to hear back from you soon.
Kind regards
Josh
First delivery didn’t arrive though we…
First delivery didn’t arrive though we were home. Second arrived but included the wrong product. Not good.
6 december 2023
Svar från Festoon Light
Hi Peter
Thank you for taking time to review our service. Please accept our apologies for the delay that you experienced with the delivery and the issue with the wrong items.
We are extremely sorry for the issue that occured with the courier, we use UPS as we have found them to be the most reliable service and can only apologise for your experience with them. We did get in contact with the courier directly on your behalf following the missed delivery and ensured that the item was delivered on the next working day.
We would love the opportunity to make this up to you. We have not yet received an email from you regarding the incorrect product, if you could please get in touch directly and let us know which product from your order is incorrect we will get that replaced for you straight away.
We have emailed you from our customer care email info@festoonlighting.com and hope to hear from you soon so that we can get this resolved.
Kind regards
Josh
Svar från Festoon Light
Hi Jenny
Thank you very much for your kind words. Hope your lights are looking great. If you need anything from us please let us know
Josh
Great product and service
Firstly, great product.
Secondly, quick and convenient customer service.
23 november 2023
Svar från Festoon Light
Thank you! We really apprecaite your feedback it means a lot. If you need anything from us in the future please dont hesitate to reach out
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.