Fenix Protect Omdömen 

They were very patient and guided me in the right direction on everything that was covered

I thought that this was GM asking me for extended warranty. We deal with people who do not accept anything but GM warranties.

It was great because they acted quickly and got to the problem quickly. And ordered the part I need

Cuando agarre la garantía muy hamanbles me dieron explicacion de todo,pero ahora que llame para CANCELAR el servicio wow fue muy grosera la persona(que por cierto fue la misma que me atendió cuando adquiri la garantía) pero ahora que por razones personales la tube que cancelar fue demasiado grosera y mas cuando le pregunte si me iban hacer un reembolso (porque aparte nunca tuve la nesecidad de usar la garantía)me puso muchas trabas que yo tenia que hacer una carta,mandarla via fax y poner un montón de cosas en esa carta cuando creo que sería mas facil si ella completará el servicio de cancelación pero como me hablo tan grosera por la cancelación me dijo que en otras garantías si hacían rembolso pero no creía que en esta lo hicieran fue muy grosera y me queria colgar la llamada pero yo tenia que hacerle mas preguntas me dijo mande esa carta aver si tiene algo de rembolso pero no creo,honestamente con esa actitud de esa representante me hizo dudar sobre la validez de FÉNIX PROTECT ahora no se si era era confiable o no... (por cierto la representante se llamaba Alicia)

My monthly bill made this so good for me.

Didn’t explain anything just took a payment and after she went in detailed after I asked a question. It was all confusing then I tried to cancel everything and they kept on giving me reasons in why I should keep the plan but they weren’t listening to me at all at the end I agreed but I’m planning on canceling this plan because like I told them I can’t afford it even with the discount they offered

Excelente cumple todas las expectativas gracias...

Excelente trato ,ayudan a la protección de su vehículo.

I tried to cancel it but the person always try to talk me into keep the insurance even I don’t use the car anymore. They even said “ I don’t think that you don’t own the vehicle you just have problem with the cost” in what position are you in to talk about my life?? Really weird vibe from the sales and their tone is always very insincere. Hard to trust and have respect for company that use people like this. Disappointed and made me very uncomfortable while talking Every Single Time. They always started with “ can I be honest with you” and would suggest me to keep the policy because I already paid a certain amount. I do not like to argue with people but they have pushed me to my edge, I don’t want the policy and can’t cancel it for months. I don’t think the customer need to give them any personal life details just because I want to cancel it!!! I should cancel whenever I want , what am I? Getting held hostage by a damn warranty company now? they don’t care about your family or your life, they just want your money. And besides all this, the first mail I received from them had very urgent and pushy tone, it never was a pleasant experience

Great I wouldn't forget i needed pay for ny coverage and am grateful that care to remind me how important having coverage and benefits for me and new car.

The lady that helped me was very professional & patient with me
Good service

It was a young man named William that helped me customer service was very nice and like I told him that I would have service with y'all by Friday and he did get in contact with me he kept his word like I kept my word so I'll be very happy to see how this outcome would be with this company

I need to update my payment arrangement. And I never received no policy through y'all.

Friendliness.

Their sales tactic is aggressive. The salesperson I talked to let me believe they were calling on behalf of a dealership. I don't need the coverage but I felt I had to get it "based on the loan" I had. Talk about a deceitful sales. People getting new cars be more than I was and look at this option if you really need it but you don't need to have them.

The customer representative was informing of the policy and understanding of what i was looking for as a peace of mind policy that sold itself. I'm so glad I called this number first. I'm set for another 100.000 miles with this black diamond policy. Thank you so much.

DONT DO IT,I PAID FOR THIS PROTEXTION FOR 5 YEARS,WHEN IT CAME DOWN TO MAKING A CLAIM,WHEN YOU CALL ITS NEVER A LIVE PERSON,ITS A COMPUTER PRETENDING TO BE LIVE,AND WHEN YOU DONT ANSWER A QUESTION IT HANGS UP ON YOU. HEED MY WARNING.IF YOU DO GET A LIVE PERSON IT WILL BE ONLY TO SIGN YOU UP.NOT TO MENTION TRYING TO CANCEL IS ALSO A CHORE.YOU BASICALLY HAVE TO SHUT OFF THE CREDIT CARD YOU HAVE THEM TAKING YOUR MONEY OFF OF.I SHOULD OF LISTEN TO MY GRANDMA WHEN SHE SAID IF ITS TOO GOOD TO BE TRUE ITS NOT TRUE. If couldI rate a 0 I would.