Feefo Omdömen 

916
TrustScore 1 av 5

1,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I left a positive, useful review for a product purchased from Halfords and they declined it because I apparently mentioned pricing or a competitor company. Er, no I didn’t, what are you on about? Wo... Se mer

Betygsatt 1 av 5 stjärnor

Terrible experience with Feefo. Halfords used Feefo to get my review of their products/service, while I put a comment regarding their delay, Feefo rejected my comment by simply saying "in the wrong ar... Se mer

Betygsatt 1 av 5 stjärnor

Non sono neturali, non pubblicano le recensioni negative. Ho acquistato un frigo Haier e dopo 3 mesi si è rotto, ho scritto una recensione con gli aspetti positivi e il problema che ho avuto ma è stat... Se mer

Betygsatt 1 av 5 stjärnor

Lavede en kunde anmelde af NOVASOL gennem Feefo. Min anmeldelse blev aldrig blevet offentliggjort. Måske fordi NOVASOL fik “meget dårlig omtale”. Er kun positive anmeldelser der åbenbart kommer frem.... Se mer

Företagsinformation

  1. Omdömessajt
  2. Mediaföretag

Skrivet av företaget

Feefo operates as a closed platform, meaning we ensure that only verified customers—those who have actually used a product or service—can leave reviews. This approach helps maintain the credibility and reliability of the feedback you see on our site. In contrast, open platforms allow anyone to submit reviews, which can sometimes lead to less reliable or biased feedback. We believe that by verifying customers, we offer a more accurate reflection of user experiences.


Kontaktuppgifter

1,2

Mycket dålig

TrustScore 1 av 5

916 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 33 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

1,2

Alla omdömen

(916)

165 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Feefo are the worst company that I have…

Feefo are the worst company that I have ever dealt with, they steal money from innocent customers that no longer wish to use their useless service.
Do not use this company , I tried to cancel after one month which is easy with most honest companies but Thiefo forced me to pay £118.80 every month for the remaining 11 months - yes they stole almost £1400.00 from my small company.
I dont know how they can live with all of the one star reviews they get on TRUST Pilot.
Good ridence Thiefo

22 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Do not trust Feefo ratings

Like many others, I think they are a scam. The pretend to be impartial but they are absolutely on on the side of the consumer. I bought some items with a great Feefo rating only to find out they were a terrible organisation to deal with and their great rating was from a long time ago when they had different owners. I contacted Feefo to tell them that there were no new reviews and all of the old ones were not for the previous owners and did not reflect current performance it they could not have cared less.
Clearly they are only interested in making a profit from the suppliers and have no care for consumer protection.
Do not trust the Feefo ratings.

23 september 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Why can't I give them zero stars.....

Why can't I give them zero stars on Trustpilot.....:-).... they are absolute cowboys!
I wrote a negative review of a service they asked me to review (Care hire in Portugal) and as it may "hamper their integrations" "unfortunately we were unable to publish your review".... and becasue I took issue with being charged additional charges at the counter as I believe these should be advised when ordering on line I was then advised these go against the "Competitor or pricing comments" guidelines.
My points are factual and I stand over them.
Their approach is to do everything to try to not publish a negative review!

Is there a regulating body fr companies like this and if there is .....these cowboys should be taken to task!

19 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Possibly a scam

I have a lot of emails from this company and foolishly did ask to review a product but I believe they just want your personal data, a scam really

17 juli 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Pointless review site

Basically I hired a car. On the day of collection the hire company couldn't loan me a car. I had an email from feedo asking for feedback regarding car company.

I left an outline of the issue and feefo rejected as they said they had evidence that what I wrote was lies.

I contacted feefo and questioned this l, sending them the email thread of the cancellation. They said my evidence would be reviewed.

Well today I was notified via email that my review was published. 2 hours later it had been pulled again as I mentioned the company's name

I certainly won't check reviews or leave reviews on Feefo again .

16 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Feefo scammers and Bias

Feefo are bias to their customers when doing holiday review for Cottages.com and probably others./they do not put your bad review up
They only let certain reviews go through! Terrible service they don't even want to put our bad reviews up and decline it for no reason or take ages to put a review up, as if they are protecting these companies!
You can't even respond back to the company, The thin g is Hoseasons own Cottages .com my review is live there but not with company I booked with useless Feefo service! No wonder property I stayed at has been top cottage for many many years but only 15 reveiws.Their is a joke they asked me to review, published it then removed it, and my complaint with photos was ignored.

16 augusti 2025
Omdöme utan inbjudan
Logotyp för Feefo

Svar från Feefo

Hi Les,

Thank you for sharing your feedback. We understand your frustration regarding the visibility of your review and would like to clarify our process.

At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms where anyone can comment. This verification process ensures that every review whether positive or negative comes from a genuine customer.

In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score.

Reviews are only moderated if they breach our guidelines, such as including personal information or being placed in the wrong category (e.g., a service complaint in a product review section). You can visit here to learn more about our moderation guidelines and how our process works: https://business.feefo.com/resources/how-we-keep-our-reviews-honest

We take the integrity of our data very seriously and would love to discuss any specific concerns you have regarding a merchant's profile. Please feel free to reach out to us at support@feefo.com so we can investigate why your review has not yet appeared.

Best,

The Feefo Team

Betygsatt 1 av 5 stjärnor

Feefo asked me to write a review of a…

Feefo asked me to write a review of a Bosch gas hob. I quote "give as much information as possible" But guess what, they didn't like the fact I mentioned a previous hob ( different manufacturer) to offer comparison and reason for new hob....Surely one of the reasons for reviews is so that people not only get users impression of the product under review, but also the rationale for purchasing that particular product, but not so. As someone else stated, they only want to publish what they deem worthy, so hardly impartial reviewing taking place.

16 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Feefo systems are a total joke and not…

Feefo systems are a total joke and not fit for purpose. Auto Trader is one of the companies that use Feefo and on several occasions when leaving feedback (positive & negative), the feedback does not appear. I spoke with customer services at Feefo and their response was "we can't see any feedback left". Looking at other people's comments on here, lots have experienced similar issues.

If Feefo were professional, they would investigate the matter to check if their are faults with their system - which it clearly is.

15 september 2025
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Recensione pubblicata

Mi hanno inviato una mail per fare una recensione di un frigorifero Candy che ho acquistato.
La mia recensione lamentava il mal funzionamento del frigorifero, ma "elogiava" l'efficienza del servizio clienti.
La mia recensione negativa a 3 stelle é stata pubblicata immediatamente.

12 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Feefo are bias/they do not put your bad review up

Feefo are a terrible reveiw company, they only let certain reviews go through! Terrible service they don't even want to put our bad reviews up and decline it for no reason or take ages to put a review up, as if they are protecting these con car companies!
The other downfall is we can only right 1 review in 6 months, which is really silly as we can't even respond back to the company, useless Feefo service!

1 september 2025
Omdöme utan inbjudan
Logotyp för Feefo

Svar från Feefo

Hi Imran,

Thank you for sharing your feedback. We understand your frustration regarding the delay in seeing your review and would like to clarify how our system works to ensure every voice is heard fairly.

At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms where anyone can comment. This verification step is essential to preventing fake reviews and protecting the integrity of the feedback.

In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score. You can visit here to learn more about our moderation guidelines and how our process works: https://business.feefo.com/resources/how-we-keep-our-reviews-honest

We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile or your specific review status. Please reach out to us at support@feefo.com so we can investigate this for you.

Best,

The Feefo Team

Betygsatt 4 av 5 stjärnor

Feefo compliance team in particular Sophie is excellent

I contacted Feefo directly as I wanted to write a review on a company but was worried about them suing me albeit they have other reviews on Feefo all 5 out of 5. I recently went to Court, received an award and was told that I could write an honestly held review. I am concerned that disreputable companies such as this use Feefo to mislead their potential customers however in support of Feefo they are doing their best to stop this and Sophie in Compliance has been outstanding. I can finally post a review to stop others being misled. Feefo wants to help consumers but there will always be some companies misusing these forums.

9 september 2025
Omdöme utan inbjudan
Logotyp för Feefo

Svar från Feefo

Hi Debbie,

Thank you so much for taking the time to leave a review. We're really please to hear you had such a positive experience with Sophie and Feefo.

Our mission is to build trust between brands and their customers, and its great to see that's working for you.

Thanks for being part of the Feefo community!

Best,

The Feefo Team

Betygsatt 1 av 5 stjärnor

I found Feefo reviews are inaccurate…

I found Feefo reviews are inaccurate misleading the public and worrying because you are publishing only good reviews or faking reviews. 
I have written review about a car rental and they send me an Email to say :

unfortunately we were unable to publish your review.  Our moderation team rejected your review for the following reason(s):Competitor or Pricing Comments
It mentions specific price details or competitor companies by name.

The conclusion that Feefo platform is untrustworthy and they are looking only for a good reviews to publish .

8 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Feefo useriøst manipulerende

Feefo. er et useriøst firma der kun bruger dele af din anmeldelse som passer dem.
Så derfor hold jer langt væk.
De ændre også på dine antal af stjerner som du synes er passende.
Så I kan lige så godt lade være med at anmelde noget som helst

6 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Complicit in protecting a rogue business

Refuses to publish a factually correct review regarding a company knowingly selling invalid hire car insurance to non UK residents. They are therefore complicit in protecting a rogue business. I will NEVER use their site again. TrustPilot only from now on.

22 juli 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Biased review publication

Ir is my opinion that Feefo generates biased reviews.
I honestly provided feedback on an item I bought from Cotswolds. I have nerve damage, and find it difficult to use fiddly methods to put on and take off garments. I remarked that the item had deteriorated in quality since the previous I had bought. I only mentioned one of the quality deteriorations, that being the tiny popper studs to close the waistband, as I found it impossible to pop the studs. If this is not a fair and potentially useful bit of feedback, then what is? Feefo decided to publish my overall rating for Cotswolds, but not the detailed item feedback, which is completely outrageous.

28 augusti 2025
Omdöme utan inbjudan

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