Feefo Omdömen 

Company rejected my review for Halfords as it was a one start, I have pasted the rubbish they sent me.

Our moderation team rejected your review for the following reason(s):
Reviews left in the wrong section of feedback form
The feedback about the product and/or service you’re reviewing is in the wrong part of the form.

Don’t worry, though. Get in touch with our Support team via reviewer@feefo.***, to find out more. They’ll let you know if and how you can get your review published too. We’ve got a duty to you, other people, and our clients to make reviews as accurate and useful as possible.
View our moderation guidelines for more information.

Absolute rubbish, if I could leave no stars it would get no stars. Expensive and totally unreliable late delivery

Another one of these very bad review companies, if you leave a negative review about one of their (what should really be called their customers) review requests they find reasons not to publish it.

Wrote different positive reviews on behalf of Hoseasons. They were never posted for some reason.

Feefo is paid for by the companies and as such they find any excuse to “reject” bad reviews. In my case, a one star review followed by an exact description of my experience was rejected due to the negativity of the review not matching the star rating. They’re right in one sense, I would have given zero stars if I could and I would here as well.

Terrible experience, added a review after a request by Feefo on behalf of AO. Review kicked out for completing the wrong section or some other nonsense reason they gave. Emailed them as I knew that was not correct and they came up with some absurd nonsense that because my review mentioned insurance (which AO tried to sell) as well as the actual product I bought, it was rejected as I had mentioned services. Completely laughable, absolutely ridiculous and verging on scammy practices in my opinion. No faith in Feefo whatsoever after this experience.

Hayley Thomas has been an unbelievable communicator and excelled herself with follow up after communications. She guides you through the complexity of insurance process. Well done. If it wasn't for you, we may have gone elsewhere. An asset to the company she works for. Pat on back for being a kind human being. If her boss reads this. Payrise or relocate her as we'd employ her.

I submitted a 1-star review with written feedback about my experience. I have since received an email stating that my review was published, however the version displayed is showing as a 5-star rating and my written comments are missing.

I did not change my rating or remove my review text. What has been published does not match what I submitted.Effectively, they changed a negative review into a positive one.

I am raising this because it appears there may be an issue with how reviews are being recorded, moderated, or displayed. I would appreciate transparency on how my original submission was handled and why it differs from what is now visible.

Ho fatto numerosissimi acquisti su Unieuro e volevo fare delle recensioni ma non è stato possibile direi impossibile....mi dicono che inviano un link per poterla fare ma non mi è mai arrivato nulla.....credo che Unieuro dovrebbe cambiare sistema questo di sicuro non funziona non è pratico.... molto molto deluso da entrambi ......mi chiedo se questo sistema sia fatto apposta...mha

Supposed to be verified reviews by people who have brought a product or used a service , enables people to leave 1 star reviews who have never brought anything nor used a service , total lack of credibility allowing disruptors to upset your business.

I'll never trust this company again. They basically work as PR for their clients and censor negative reviews whilst hiding behind their absurd moderation policy.

Be careful with Feefo, as present themselves as independent review platforms like Trustpilot or Google, but in reality may mislead consumers with manipulated or selective reviews.
Some of these platforms appear to promote poor-quality or dishonest businesses while refusing to publish legitimate negative reviews. This creates a false image of trustworthiness and can mislead customers into dealing with companies that are not reliable at all.
In many cases, genuinely good companies do not need artificial reputation management or filtered review systems, because real customer experience naturally reflects the true quality of the business.
Always check reviews across multiple independent sources before trusting any company.

Emailed directly from them regarding a purchase from one of the companies they worked for.
It was a new computer but on set up it was clear the computer had been used elsewhere (already had someone else’s password set up)
Obviously my review was not very good but polite and to the point as customer service were no help at all.
They refused to publish it as they said I’d written review in wrong box……. There was only one box !!!
Like virtually every other review on here, do not trust anything recommended by them. Just sharks!!

Do not trust any of their reviews. I was ripped off by the Barmy Army (who use feefo as their official review page), so I left a 1 star review. They asked me for proof which I sent and now the review has disappeared. Dont trust Feefo and dont trust the Barmy Army

Trust pilot is the genuine true site to judge the trustworthiness of companies. I buy from several companies who big up their feefo score, as some suggestion as to their decency. I haven't received a feefo invitation from any of these companies who include them on their websites for over 5 years now. The feefo policy of making you wait for 4 weeks before requesting an invation means I've moved on and forgotten about the purchase by the time I can interact with it.

Trust pilot is genuine, and real. Feefo are manipulating reality and present a flawed appraisal of trustworthiness as a result.

Appalling company. Under government investigation for being so dodgy

Jeg ville aldrig spilde min tid på at skrive en anmeldelse for Feefo igen, og jeg vil aldrig tro på nogen af ​​de anmeldelser, de udgiver.

Feefo refused to put my 100% truthful review on autotrader who they are in conjunction with. Found out today an investigation is ongoing on with the CMA . The CMA is investigating whether a number of 1-star reviews – which were moderated by Feefo Limited – were not published on Autotrader’s platform, and were not counted towards star ratings, therefore denying consumers a fully rounded picture of other customers’ experiences. If feefo hadn't of blocked negative reviews, I wouldn't have bought my car from R&R Motors Bedford LTD, as they have sold me an unroadworthy car and after 3 days that they are refusing to refund me my money.
****update***
Feefo emailed me as I complained and they told me to take out the part where I said I had rights under the Consumer Act 2015 and that I had contacted the Motor Ombudsman and they would publish it. I wasn't comfortable being manipulated on what i could or could not say. But I did to get my review published and they are still refusing to publish , even after taking out everything they asked of me. I have had no alternative but to complain to the CMA myself.

I recommend that you ignore feefo reviews. I just gave 2, one good and one bad. Guess what? You got it - they published the good review, but not the bad one. Waste of time!

In my experience, the service was very unprofessional. It was extremely difficult to get any meaningful support from customer service, and I spent a long time on the phone without getting my issue resolved. Communication was poor and the overall experience was frustrating. Based on my experience, I would not recommend this company.