I normally like Fatface. However, recently I bought a sweater (Ali Natural Argyle Knitted Jumper) for £59 which turns out to be uncomfortable and not warm. Based on reviews published reviews I was... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’ve shopped with Fat Face for 16 years. Excellent men’s clothing for casual or outdoors.Online ordering and returns service is fantastic.Order 2 sizes and send back the one that doesn't fit. One of t... Se mer
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Bought a men’s cap for my husband, have trawled many high street stores and designer brands but Fatface are the ONLY brand which fit his bald head! He love’s your caps and can be seen wearing one come... Se mer
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Had bought a top I loved the style & fit of so went into store to see if they had it in another colour. I was advised they had but it was now only available online in the sale. A lovely assistant he... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
28/29 1/3 High Ousegate, Nessgate, YO1 8RX, York, North Yorkshire, Storbritannien
- 01904 635788
4,5
Utmärkt
327 omdömen
Ber kunder att lämna omdömen
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Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality shirt as expected from…
Great quality shirt as expected from FatFace.
Even better purchase in a sale. I always feel confident buying from you.
20 augusti 2025
Svar från FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent online service
Excellent online service, easy pick up and products as advertised.
I have used the service online many times and never had an issue.
11 augusti 2025
Svar från FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
As always the staff are cheerful
As always the staff are cheerful, knowledgeable and efficient. The store is well laid out and a pleasure to visit with everything easily reached.
6 augusti 2025
Svar från FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Late delivery
Ordered a dress to be delivered in store for the Monday but it never arrived. It was delivered the following day, which was no good for me as don’t live in town and don’t get in often. Hence why I ordered for a particular day. Then kept getting messages about picking it up from the company. I had already rung the store to arrange pick up for following week , this was good for both myself and store. The girls in store were lovely and very apologetic. So no complaints about the store. All went smoothly once about to pick up from them.
The dress is gorgeous, great quality and fits really well.
27 juli 2025
Svar från FatFace - YORK 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
It arrived the next day and I was…
It arrived the next day and I was pleased with the dress, it was just as I saw on the site. The fit was good and I'll look forward to wearing it.
2 augusti 2025
Svar från FatFace - YORK 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Disappointing returns
I recently visited the York store and bought three items of clothing - an expensive outing! When I returned home, I changed my mind about one of the items. However, I have been told I cannot return via post, even if I set up an account, and have to take back into store within 28 days. However, I live over an hour away from a FatFace store, so am unable to do this. FatFace will not extend the 28 day return period and are unable to help. Now I am stuck with an expensive item of clothing I no longer want. Not great!
2 augusti 2025
Omdöme utan inbjudan
Svar från FatFace - YORK 2
Hi there
Thank you for your review.
As advised in our returns policy within our stores and on our website, you can only return an item to a store if this is where you purchased it from. An in store purchased item cannot be posted to our warehouse as there is no way to refund you.
Thank you, LE
I love the feel of these trousers
I love the feel of these trousers, they will be cool and airy.only problem I have is there too long but turned them up myself, all good
26 juli 2025
Svar från FatFace - YORK 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
It's my no1 place to go to when I can…
It's my no1 place to go to when I can get to one, just a pity there's not a store near my home, good quality, that fit how I dress, jeans I don't need to alter, and a wide range of clothing, always something different to catch my eye!!
3 juli 2025
Svar från FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Next day delivery is brilliant ,easy to…
Next day delivery is brilliant ,easy to order online no problem
28 juni 2025
Svar från FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Superb service
30 juni 2025
Svar från FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Holiday dress
I saw this dress in a shop but did not try it on. I went online two days later and ordered it as I liked the dress and they did a shorter length. I was pleased about this as I am 5 foot 3 and most dresses are far too long for me. I paid for delivery to my home and it came 2 days later. I have hand washed it today and I am hoping to wear it this week. It fits well and I love the colour and design. I would recommend it for holidays .
30 juni 2025
Svar från FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Internet order quick and easy
27 juni 2025
Svar från FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I had bought a few items recently
I had bought a few items recently. I only had to return one of them. They were good selections and I get discount from my blue light card.
20 juni 2025
Svar från FatFace - YORK 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy peasy to order
Easy peasy to order. My collection was v smooth. I tried it on in the store. Job done!
All good.
Thanks
14 juni 2025
Svar från FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great jacket…
Bought this to go over dresses and t shirts. The denim is soft and with the bit of stretch is easy to wear. I am between a 10 and 12 and bought the 12. It’s just right. I would say if between sizes- size up. The sleeves are not too long for me but I always turn them back anyway.
8 juni 2025
Svar från FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - YORK 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Disappointing
I tried to use my 10%Teachers Discount in your shop in York. I provided a code, but was told that I needed evidence of teacher status unless using it online. As I am a retired teacher I didn't have this with me. I use the discount regularly in other shops, especially Seasalt
18 maj 2025
Svar från FatFace - YORK 2
Hello, thank you for taking the time to leave your review. I am sorry to hear that you haven't had a positive experience whilst trying to use your discount code in store. This doesn't sound right. Please email fatfacereviews@mail.fatface.com for help with this. Thank you, CM
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