First and foremost communication. An online system that works and staff in shops that are genuinely lovely. Having just left a market competitor who's staff were completely ignorant to the presence... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Super easy website to use , love the fact that there are lots of pictures often on 2 different shapes of model and suggestions for how to style the items too items are dispatched really quickly and c... Se mer
Företaget har svarat
Really friendly staff! I came in to exchange a dress that was brought as a present, I had my little one with me in the buggy which is never easy when you’re trying to try on clothes! But a helpful mem... Se mer
Företaget har svarat
Sale items with good price reductions. Quickly notified by local store they were ready for collection. Helpful polite staff member in store with quick easy collection of my order.
Företaget har svarat
Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
28 High Street, SO23 9BL, Winchester, Hampshire, Storbritannien
- 01962 870906
4,6
Utmärkt
96 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Always friendly and willing to help
11 april 2025
Svar från FatFace - WINCHESTER
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Winchester store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - WINCHESTER
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - WINCHESTER
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service.
I ordered these lovely light brown corduroy trousers to collect from Winchester. I received the usual excellent service from Ben at Winchester branch. Always happy , polite and friendly. Always extremely good at his job.
9 november 2024
Svar från FatFace - WINCHESTER
Hello Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - WINCHESTER
Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I visited the Winchester store and…
I visited the Winchester store and wanted to purchase a skirt and blouse but unfortunately they did not have my size. A member of staff ( a young man) said he would order it online for me, and arranged it to be sent to my local store in Reading. I picked it up in Reading and the staff there were very helpful. All in all it was a very easy transaction, which is very rare these days!
11 oktober 2024
Svar från FatFace - WINCHESTER
Hello Tracey
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our ______ store - this is great to hear. Take care, LE
The time for the order to get to the…
The time for the order to get to the store was more than 8 days
14 augusti 2024
Svar från FatFace - WINCHESTER
Hello Jane
Thank you for your review.
I am so sorry to hear of the delay with your order.
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com
EP
Fatface order
It is so easy to order from there website. My order only took a couple of days to come to me. Well impressed.
4 augusti 2024
Svar från FatFace - WINCHESTER
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our service. We hope you love your order!
Take care. -GM
Pleasant experience
Listened attentively, understood what I was looking for. Gave me a choice of colour-way which I’d not known about. Searched on rails for me. Went to stock room to find my size. Very helpful and friendly. Walked out smiling wishing every shop experience was as good.
29 juli 2024
Svar från FatFace - WINCHESTER
Hi Judy,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Friendly staff
24 juni 2024
Svar från FatFace - WINCHESTER
Hello Jill
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Jess was really helpful with our trip…
Jess was really helpful with our trip into your Winchester store today. Thank you ☺️
31 maj 2024
Omdöme utan inbjudan
Svar från FatFace - WINCHESTER
Good morning, Jojo.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Winchester store.
Take care, JB
Good vibes and great service!
Entering the store I immediately felt at ease; the shop was laid out beautifully and had great summer vibes. The staff were so pleasant and happy to help when needed. I didn’t feel rushed or pressured, but rather felt like a friend. Can’t wait to pop back in! Thanks guys!
13 maj 2024
Omdöme utan inbjudan
Svar från FatFace - WINCHESTER
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Winchester store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Great service of ordering delivery to…
Great service of ordering delivery to your Winchester store and returning the jacket I didn’t choose.
Loved the Broadsands jacket..
But note it’s not 28 High street!
29 april 2024
Svar från FatFace - WINCHESTER
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order , and look forward to welcoming you back soon. Thank you, we will look into this further!
Take care. -GM
Good quality clothing with accurate…
Good quality clothing with accurate sizeing.
Arrived at branch click and collect within stated time frame.
23 april 2024
Svar från FatFace - WINCHESTER
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent serviceclick and collect arrived in just a…
My click and collect arrived in just a few days from me ordering - such excellent service from in store staff, really helpful and extremely polite and friendly 😊
24 april 2024
Svar från FatFace - WINCHESTER
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great slippers!
19 april 2024
Svar från FatFace - WINCHESTER
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order. I hope you continue to love our products as much as we do.
All the best, MM
The T-shirt we ordered by click and…
The T-shirt we ordered by click and collect was delivered promptly to the Winchester store. The staff member there was efficient. The T-shirt is a lovely colour, very pleased.
8 april 2024
Svar från FatFace - WINCHESTER
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely shorts
Lovely shorts: great colour, thick cotton and well made - my son loves them!
Took seconds to pick up - really easy!
23 mars 2024
Svar från FatFace - WINCHESTER
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your item, and have enjoyed using our Click and Collect. We look forward to welcoming you back soon.
Take care.- GM
Great Service
First time ordering online normally pop in shop. Very quick delivery came within a couple of days of ordering which is great service. Very helpful and friendly staff in store
14 februari 2024
Svar från FatFace - WINCHESTER
Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Superb customer service in Winchester store !
Like the design also good quality for reasonable price.
11 februari 2024
Svar från FatFace - WINCHESTER
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your item, and we look forward to welcoming you back soon!
Take care.- GM
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.