Bought the Bella Floral Tea dress on line. When it arrived, the sleeve was broken, there was no under slip garment and there were loose threads all over. Tried to communicate with the on line ch... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Best shorts ever: flattering shape, quality material and fairly priced. I collected in store and was greeted by name! The staff were efficient, polite, friendly and very helpful. I ended up purchasing... Se mer
Företaget har svarat
We bought one men's shirt online, a large, half price in the sale, which was great. The other two shirts bought, were mediums ~ we took a chance as in the sale, but sadly these were too snug. We t... Se mer
Företaget har svarat
Brilliant service, quality goods, value for money. Nothing more to say except I’m very happy with the goods received. Always happy with Fat Face & the variety of goods. My whole family loves the cloth... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
10 Calverley Road, TN1 2TB, Tunbridge�Wells, Kent, Storbritannien
- 01892 541506
4,6
Utmärkt
91 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från FatFace - T WELLS 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Lovely thickness cotton jumper
Lovely thickness cotton jumper, longer line. Quite generous on the sizing, lovely soft feel & the blue looks great with jeans. Love it!
20 februari 2025
Svar från FatFace - T WELLS 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service and communication!
12 december 2024
Svar från FatFace - T WELLS 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - T WELLS 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - T WELLS 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fast, efficient service; great product
I bought pyjamas as a gift-I am delighted with the quality. I ordered on line for an in-store pick up; communication throughout was exemplary and staff in the store was charming and efficient.
24 november 2024
Svar från FatFace - T WELLS 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - T WELLS 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I bought quite a pretty dress
I bought quite a pretty dress but the material was really thin and unfortunately the dress did not suit me so I returned it.
25 augusti 2024
Svar från FatFace - T WELLS 3
Hello there, thank you for taking the time to leave your review and for providing your comments. I will be sure to pass this on.
Take care, LE
Svar från FatFace - T WELLS 3
Hello Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
T Wells team - awesome
Service from the T Wells team was exceptional - very helpful and able to explain benefits of my purchase
13 augusti 2024
Svar från FatFace - T WELLS 3
Thank you for your feedback regarding your experience with our Tunbridge Wells team. It is so wonderful to read such lovely feedback! Take care – CD
The assistant was extremely helpful
The assistant was extremely helpful, polite and kind.
10 augusti 2024
Svar från FatFace - T WELLS 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -GM
Best shorts ever
Best shorts ever: flattering shape, quality material and fairly priced. I collected in store and was greeted by name! The staff were efficient, polite, friendly and very helpful. I ended up purchasing a beautiful summer dress as well.
17 juli 2024
Svar från FatFace - T WELLS 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great style
Like the style especially it suit me for my hejab
Love sale prices, make it more affordable
Love the customer service
31 maj 2024
Svar från FatFace - T WELLS 3
Hello Ola,
Thank you for your 5* review.
It is so great to hear our clothing fits your needs, we are sure you look great! Enjoy your new purchase!
Have a good day!
Take care, ED
Quick and easy to order and delivery…
Quick and easy to order and delivery much quicker than expected,
20 maj 2024
Svar från FatFace - T WELLS 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Staff member was cheerful and pro…
Staff member was cheerful and pro active, helped me find what I wanted and then showed me ways in which I could tie the item (large light weight scarf) as a sarong!
9 maj 2024
Omdöme utan inbjudan
Svar från FatFace - T WELLS 3
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Tunbridge Wells store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Both ladies served are really nice and…
Both ladies served are really nice and approachable.
1 maj 2024
Svar från FatFace - T WELLS 3
Hi Lucy,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Price and selection
29 april 2024
Svar från FatFace - T WELLS 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding price and selection. We hope you love your order!
Take care.- GM
Brilliant clothes
Brilliant clothes
Super fast delivery
Helpful shop assistant when I returned items
I love fatface.com!!
4 april 2024
Svar från FatFace - T WELLS 3
Good afternoon,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Tunbridge Wells store to be so helpful when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
Perfect Customer Service
The customer service from Fat Face is fantastic. I returned a lovely jacket that I bought online because it wasn't quite the colour I wanted. The refund was processed in the Tunbridge Wells store very quickly and my postage refunded. I will definitely be buying more from this store.
21 mars 2024
Svar från FatFace - T WELLS 3
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Click and collect order.
I ordered an item online for a birthday present to be collected from my local store. It was easy to order and arrived at the shop in 2 days rather than the the 5 to 7 days stated.
5 februari 2024
Svar från FatFace - T WELLS 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our 'Click and Collect' service, and received your order so promptly! We hope you love your purchases.
Take care. -GM
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