I use my local Fatface branch quite frequently and always find the staff helpful, friendly and genuinely happy. My most recent purchase has to be ordered for delivery (to the store). They were very... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Quick delivery time and I was notified. Easy to order and have delivered to shop. Returned one item and received my refund quickly. Staff very helpful and efficient in shop.
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Delivery great, direct to local store, staff at St Neots store are lovely. Unfortunately none of the items I ordered fit or looked good, the tops were too short and dress too large. I returned items t... Se mer
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The store and customer service staff were very apologetic and helpful regarding my delivery. It was due, delayed, sent to the wrong store then lost completely. Lots of emails re delivery but no sign o... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
45 Market Square, PE19 2AR, St�Neots, Cambridgeshire, Storbritannien
- 01480 476162
4,9
Utmärkt
133 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good quality clothes
Quick delivery and also returns are soon re credited to you. Clothes are a good quality.
30 april 2025
Svar från FatFace - ST NEOTS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fantastic Service
I cannot praise Fatface highly enough and this is both the customer service team and the store assistants in the St Neots store.
My first order with Fatface wasn't the smoothest of experiences, one order didn't arrive and then on ordering again, this was seemingly not going to arrive either. However, customer services sorted the orders out for me, and St Neots store sorted out the return of the duplicate item. A great team effort from Fatface and a lovely dress for me.
7 april 2025
Svar från FatFace - ST NEOTS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
went to pickup a online order at St…
went to pickup a online order at St neots Fatface. Excellent staff and the products are always lovely
30 mars 2025
Svar från FatFace - ST NEOTS
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely staff St Neots Store
Lovely staff, knowledgeable about product, made to feel welcome. I really struggle to find jeans to fit, they were patient and helpful and I ended up with 2 pairs!
16 mars 2025
Omdöme utan inbjudan
Svar från FatFace - ST NEOTS
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
Love the St Neots store
Love the St Neots store, it’s always really well merchandised and the staff are extremely helpful and very friendly.
9 mars 2025
Svar från FatFace - ST NEOTS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
So nice to have a local branch
I went to collect an item and tried on a jumper while I was there. The staff are always friendly and helpful so it's a pleasure to go in there
28 januari 2025
Svar från FatFace - ST NEOTS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - ST NEOTS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Prompt collection and friendly staff
Prompt collection and friendly staff. Quite expensive clothes, but good quality.
3 december 2024
Svar från FatFace - ST NEOTS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service
Staff very helpful when trying to choose jeans. Good suggestions on style and comfort.
28 november 2024
Svar från FatFace - ST NEOTS
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered on line
Saw some chino’s in the shop unfortunately didn’t have my size but could order on-line for free delivery to shop for next week which was ideal. When picked up tried on at home very pleased with product good fit and quality.
29 oktober 2024
Svar från FatFace - ST NEOTS
Hello Ian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Exceptional customer service
Always receive a very warm welcome from all members of staff at St Neots
Kayleigh was exceptionally helpful today and previously in helping me find the right goods to suit my preferences
7 augusti 2024
Omdöme utan inbjudan
Svar från FatFace - ST NEOTS
Hello Helen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
ice Cream t shirt
Having purchased the Jude t shirt in a size 12 and realised how big it was, FatFace responded to my review on here very promptly. I managed to swap it to a smaller size and it fits beautifully. Thanks FF!
At St Neots branch, I was met by a lovely member of staff who directed me to the t shirts I was after. Lovely store.
8 juli 2024
Svar från FatFace - ST NEOTS
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Such a lovely experience!
Such a lovely experience I had shopping in Fatface in St Neots. The two members of staff Emma and Janet were very helpful and friendly. I came out of the shop feeling that I enjoyed shopping there. Keep up the good work! 🤩.
2 juli 2024
Omdöme utan inbjudan
Svar från FatFace - ST NEOTS
Hi Joan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Amazing shopping experience with Kayleigh
Kayleigh at the St Neots branch was fantastic, creating a warm, relaxed environment for our shopping experience.. no hard sell, just honest friendly advice with a smile….we will be back again
13 juli 2024
Omdöme utan inbjudan
Svar från FatFace - ST NEOTS
Hello Simon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service and lovely staff 😁
3 juli 2024
Svar från FatFace - ST NEOTS
Hello Lorna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Janet..Kelly.. Emma
Janet ... Kelly.. and Emma are the most helpful people you could wish for so polite and always helpful kind regards Carol
5 juli 2024
Omdöme utan inbjudan
Svar från FatFace - ST NEOTS
Hi there,
Thank you for taking the time to leave us your 5* review.
I am so pleased to read your positive feedback regarding the Crew in one of our stores. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
Quality Items & Quality Service
Always a great experience shopping here. Staff are lovely and helpful and the fashion is always made to a high standard. Happy to buy from Fat Face!
3 juli 2024
Omdöme utan inbjudan
Svar från FatFace - ST NEOTS
Good afternoon, Sophie.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our St. Neots store.
Take care, JB
Great pick up service
Ordered pick up from shop - was ready in 2 days - staff were friendly - item was perfect!
25 juni 2024
Svar från FatFace - ST NEOTS
Hello Rod
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - ST NEOTS
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found everything was easy to find and that the items are of good quality. I hope you continue to enjoy our products as much as we do.
All the best, MM
Awful rude manager
Bought mens medium underwear but realised after reading back medium is 34 took them back in original packaging but was refused an exchange it was obvious not opened manager totally rude told her I'd never shop there again didn't even listen bloody ignorant
12 juni 2024
Omdöme utan inbjudan
Svar från FatFace - ST NEOTS
Hello,
We would like to thank you for leaving a review and we are so sorry to hear that we didn't reach your expectation on this occasion. We apologise for any inconvenience this may have caused you. We will be sure to pass your feedback on for review.
Take care. -SM
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