I ordered the purse as it said it would be in store for collection by 16:30 on the last day of my holiday. Sure enough, at 16:36 I had a message saying it was in store ready to be collected. I arrived... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Lovely quality clothes , true to size and I consider good value for money. Quality of linen is excellent . Looked in a few shops in st Ives but can always find something that I like in fat face. My h... Se mer
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I'm so pleased with my FatFace chinos that I have bought two more pairs in different colours online. They manage to look modern without being too voluminous, and the different leg length options made... Se mer
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Fantastic value and style. I love this company, especially since they are sharing company posting locations. Walked into a shop in St. Ives in Cornwall and mentioned an item I’d seen in the sale a mon... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
5 Fore Street, TR26 1AB, St�Ives, Cornwall, Storbritannien
- 01736 796333
4,3
Utmärkt
66 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to order products
Easy to order products, delivery to shop was on time, & staff in shop made collection painless.
4 maj 2025
Svar från FatFace - ST IVES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Summer is started
Had a great trip to St Ives today and especially fun visiting Fatface. Full of lovely colour and summer atmosphere. I ended up buying a gorgeous green shirt as modelled by the cheeky chap who served us. My husband found a new friend whilst chatting away to Jonathan who convinced Paul to buy a slightly brighter shirt than I expected. Great Job!!
5 april 2025
Omdöme utan inbjudan
Svar från FatFace - ST IVES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A day in St Ives....My bro in law was…
A day in St Ives....My bro in law was freezing! We popped in to an amazing welcome from Ariana and Jonathan...spotted a cool blue jacket..was actually a tad too big...suggested a smaller one...Perfect! Thank you 😊 🙏 so much!
1 april 2025
Omdöme utan inbjudan
Svar från FatFace - ST IVES
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon!
LE
Excellent service
Popped into the store today to be greeted by two lovely ladies. Louise in particular went above and beyond to help me and my husband is over the moon with his new jeans. Excellent service so thank you 👌🏻
20 mars 2025
Omdöme utan inbjudan
Svar från FatFace - ST IVES
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our St Ives store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Lovely cosy store
I went into Fatface as I had seen a top online that I wanted. Unfortunately the store didn't have one in stock but the staff member was really helpful and ordered it for me. I love this cosy store, the staff are always so smiley, welcoming and helpful. Thank you 😊
10 mars 2025
Omdöme utan inbjudan
Svar från FatFace - ST IVES
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
Cold outside but warm inside
Really cold visit to Cornwall this week but it was helped as a visit to St Ives where I was served by Ariana who helped me chose some pieces of clothing to try and and although I didn’t buy them today because of me leaving my phone in my accommodation. I am visiting the store again soon as popping down to St Ives to visit again and will definitely be purchasing the items. It was really appreciated to be dealt with by someone who genuinely just wanted to help and not push the sale and to make me feel and look good in the clothes I tried on. I will be back in tomorrow thank you !
12 februari 2025
Omdöme utan inbjudan
Svar från FatFace - ST IVES
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our St Ives store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Dog and owner happy
Went into the store today to look for dresses but ended up buying a hoodie and tee shirt. Louise who served me also helped me by holding my dog while I tried things on and giving my dog treats. It was a very relaxed and warm& friendly feel to store. Will probably be back soon and so will be dog (woof woof) !
10 februari 2025
Omdöme utan inbjudan
Svar från FatFace - ST IVES
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our St Ives store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
The birthday present did not arrive in…
The birthday present did not arrive in time. I ordered on line and received an email stating that it was in store but it wasn’t. It was not the fault of the store but the handler Next retailer.
4 november 2024
Svar från FatFace - ST IVES
Hello Meera
Thank you for taking the time to leave your review.
I am sorry to hear that your order was delayed. I can understand that this was disappointing.
Please be assured we have taken your feedback on board and will be working hard to make improvements moving forwards.
Thank you, LE
Shops are for older people
The clothes where for old people don’t bother looking in the rest of it and not a good size range either was really annoying I couldn’t find anything for my age rage 20s the shops in St Ives have lost out on money
19 september 2024
Omdöme utan inbjudan
Svar från FatFace - ST IVES
Good afternoon Jessica
Thank you for your review, and for providing us with your comments and feedback regarding your shopping experience whilst visiting our St Ives store. I will be sure to pass this information over to all relevant departments.
Take care, LE
Ordering online was very easy
Ordering online was very easy. Had my item delivered to store (St Ives Cornwall) Unfortunately my item didn't suit so returned to same store where refund was no problem at all. Very helpful and friendly member of staff sorted it all out. Thank you
😊
24 augusti 2024
Svar från FatFace - ST IVES
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fatface St Ives
Whilst in st ives I popped into fatface as I saw something in the window I really liked.
Staff were really friendly and the guy that served me was very helpful and friendly and talked me into adding accessories to my outfit!
22 juli 2024
Omdöme utan inbjudan
Svar från FatFace - ST IVES
Hello Rebecca
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Happy bunny
Easy ordering system reliable delivery into local stores friendliness of staff on pickup easy and straightforward if wanting to return good all round service
23 april 2024
Svar från FatFace - ST IVES
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Did exactly what it said on the tin.
Did exactly what it said on the tin.
On time, perfect condition,
Excellent quality 👌
8 april 2024
Svar från FatFace - ST IVES
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Diamond store
I have to say I shop in the St Ives store quite regularly, all the staff are fantastic and super friendly. Jonathan and Louise are a particular credit to your store.
always very friendly and chatty, much welcomed advice and help with sizes etc and any help needed.
7 mars 2024
Omdöme utan inbjudan
Svar från FatFace - ST IVES
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
A thank you
A thank you to the young woman, Hetty, who made my experience all the better with her positive and charming attitude. There wasn't a single issue she couldn't put right with a smile on her face, a lovely person!
2 mars 2024
Omdöme utan inbjudan
Svar från FatFace - ST IVES
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores, and received such great service. We look forward to welcoming you back soon!
Take care. -GM
You made things so easy
12 december 2023
Svar från FatFace - ST IVES
Hello Carol
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly Cheerful young lady
Love FatFace clothes .. Easy to order and convenient to pick up from store ... Thank you :)
21 november 2023
Svar från FatFace - ST IVES
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Speed and efficiency
16 november 2023
Svar från FatFace - ST IVES
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Helpful staff
Click and collect is effectively organised at this store
Staff are friendly and helpful
16 september 2023
Svar från FatFace - ST IVES
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Great service and products
I was delighted how quickly my order arrived
Really easy efficient click and collect
Well made , lovely clothes for my grandson
8 augusti 2023
Svar från FatFace - ST IVES
Thank you so much for your review! We deeply appreciate your feedback and we are pleased to hear that you, and your grandson, are happy with your items! - RS
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