I probably shop in FatFace monthly and have spent a considerable amount of money there in the last few years. I always enjoy the customer service of the shop and the relaxed feel. I know the staff... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The suede envelope bag is quality I've been waiting so so for this bag it seemed to be always out of stock. And it was a big expensive for me but the new year's sales started and I picked it up for ha... Se mer
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I collected my parcel from the Solihull store and found the overall experience disappointing. The staff didn’t come across as welcoming and seemed more engaged in their own conversations than attend... Se mer
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I went into Fat Face in Solihull recently and bought nothing. Well, not strictly true I guess. I did buy the salesperson, Luke. I knew exactly what I wanted…. But it wasn’t in stock. Luke went... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
23 Mill Lane, B91 3AR, Solihull, West Midlands, Storbritannien
- 01217 092903
4,5
Utmärkt
129 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to use website.
Easy to use website.
Ordering procedure very good
Collection service excellent.
28 november 2023
Svar från FatFace - SOLIHULL 2
Good Afternoon Wendy,
Thank you for taking the time to leave us a review!
It's great reading such positive comments about the items you ordered and service you received. I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Kind Regards, JW
Didn't have to wait long for delivery
Didn't have to wait long for delivery. Nice quality cardigan.
22 november 2023
Svar från FatFace - SOLIHULL 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Easy and prompt
8 november 2023
Svar från FatFace - SOLIHULL 2
Hello Steve
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - SOLIHULL 2
Hi Anne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I used to buy my clothes from Debenhams…
I used to buy my clothes from Debenhams but since they closed I couldn't find what I liked anywhere. With Fatface I think I may have now filled that gap. And the girl that served me was very pleasant and courteous.
26 oktober 2023
Svar från FatFace - SOLIHULL 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Easy to order
Easy to order, service is good staff very helpful
Would like notification order is ready by sms easier to find than an email when you are standing in the store
20 oktober 2023
Svar från FatFace - SOLIHULL 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Svar från FatFace - SOLIHULL 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Easy ordering and efficient delivery…
Easy ordering and efficient delivery and pick up in Solihull store. Polite, friendly staff.
11 oktober 2023
Svar från FatFace - SOLIHULL 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely inviting shop
Shop was attractively laid out.
Assistant was knowledgable and helpful.
Picked up a lovely bag in the sale too
1 oktober 2023
Svar från FatFace - SOLIHULL 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
What can I say?
What can I say?
I ordered a Men’s T-Shirt online in the sale with free postage.
Parcel arrived speedily, but contained a dress 🤣
Got a full refund in my local store no problem and very efficient, but would have liked the T-Shirt that is no longer in stock.
Someone out there is missing a dress!
22 september 2023
Svar från FatFace - SOLIHULL 2
Hello Jon
Thank you for taking the time to leave your review .I am really sorry to hear that this happened - I can fully understand your disappointment here.
If there is anything else that you may need assistance with, please do let us know.
Thank you, LE
Friendly and supportive staff
Speedy delivery and great products- when I had to return 2 of the 5 items I had ordered ( one - the colour didn't suit my husband and the other was a duplicate order made in error, the lady on the till was so nice about it and really efficient- thank you.
7 september 2023
Svar från FatFace - SOLIHULL 2
Thank you for your 5* review regarding your recent visit to our Solihull store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Lovely items
Lovely items, good prices, very quick delivery, Fat Face staff team members are very friendly and helpful 💐 thank you all.
31 augusti 2023
Svar från FatFace - SOLIHULL 2
Good Afternoon Wioletta,
Thank you for taking the time to leave us a review.
We really appreciate your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future.
Have a great day! - JW
Delivered well before time.
Delivered well before time.
Ladies at the Solihull shop very helpful when l went to collect.
23 augusti 2023
Svar från FatFace - SOLIHULL 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
You refunded my order with my receipt…
You refunded my order with my receipt but £15 short!
17 augusti 2023
Svar från FatFace - SOLIHULL 2
Oh dear, we are very sorry to hear this. So we can assist you further with this, can you please send us an email at customerservices@fatface.com? - RS
Quick & easy ordering
Quick & easy ordering. Good communication. Quality product. Good value. Friendly in-store staff.
16 augusti 2023
Svar från FatFace - SOLIHULL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Not available in my size in the…
Not available in my size in the shopOrdered on line collected locally. Fab item.
15 augusti 2023
Svar från FatFace - SOLIHULL 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Staff really helpful as always
Staff really helpful as always. It’s a lovely bright shop and always has beautiful well made clothes.
4 augusti 2023
Svar från FatFace - SOLIHULL 2
Good Morning Sarah, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day! - JW
Excellent service
1 augusti 2023
Svar från FatFace - SOLIHULL 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Easy to order
Easy to order, chose free delivery to Shop, item arrived promptly, collected - very pleased.
26 juli 2023
Svar från FatFace - SOLIHULL 2
Hello Jaq
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beautiful t shirt can’t wait to wear it…
Beautiful t shirt can’t wait to wear it ❤️❤️
10 juni 2023
Omdöme utan inbjudan
Svar från FatFace - SOLIHULL 2
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
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