I probably shop in FatFace monthly and have spent a considerable amount of money there in the last few years. I always enjoy the customer service of the shop and the relaxed feel. I know the staff... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The suede envelope bag is quality I've been waiting so so for this bag it seemed to be always out of stock. And it was a big expensive for me but the new year's sales started and I picked it up for ha... Se mer
Företaget har svarat
I collected my parcel from the Solihull store and found the overall experience disappointing. The staff didn’t come across as welcoming and seemed more engaged in their own conversations than attend... Se mer
Företaget har svarat
I went into Fat Face in Solihull recently and bought nothing. Well, not strictly true I guess. I did buy the salesperson, Luke. I knew exactly what I wanted…. But it wasn’t in stock. Luke went... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
23 Mill Lane, B91 3AR, Solihull, West Midlands, Storbritannien
- 01217 092903
4,5
Utmärkt
129 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good sizing
Easy to order online
Great styles and quality
Good communication for delivery to store / friendly staff
Sizing spot on for uk
22 augusti 2024
Svar från FatFace - SOLIHULL 2
Hello Shellie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality
As per always the items I bought/ordered were of good quality and design.
Picked up from Solihull and the staff were great. Had to exchange 1 item as I felt it was a little bit loose fitting. Process was quick and staff helpful in selecting a replacement
6 augusti 2024
Svar från FatFace - SOLIHULL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Love your clothes they are vibrant and…
Love your clothes they are vibrant and alive Thank you
10 augusti 2024
Svar från FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your items, and we look forward to welcoming you back soon.
Take care.- GM
Super fast delivery to store
Super fast delivery to store. Lovely quality. Friendly staff.
8 augusti 2024
Svar från FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Svar från FatFace - SOLIHULL 2
Hello John
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great Online Shopping Experience
Ordered pair of sandals, to collect in store. Delivery was prompt and communication good. Sandals were good fit… love FatFace products!
9 juli 2024
Svar från FatFace - SOLIHULL 2
Hello Louise
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have received such great service!
Please do not hesitate to get in touch with our friendly customer service team if you need anything else: customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm.
Take care. -LA
Svar från FatFace - SOLIHULL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Speedy deliveries and no issues with…
Speedy deliveries and no issues with returns. The staff always make it a lovely shopping experience.
2 maj 2024
Svar från FatFace - SOLIHULL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
My dress arrived on time & I’m very…
My dress arrived on time & I’m very happy with the quality & fit.
I also needed to return an item & was happy with the in-store process.
15 april 2024
Svar från FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your item, and our returns service. We look forward to welcoming you back soon.
Take care.- GM
Lovely T shirt I had been wanting but…
Lovely T shirt I had been wanting but was sold out in the shops. Luckily I got it online through one of their High street shop outlets. They have excellent customer service and customer care should there be any problems. It’s a very good company.
11 april 2024
Svar från FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your T-shirt, and have had a positive shopping experience with us. We look forward to welcoming you back soon.
Take care.- GM
Fat Face ….. Great Place
I went into Fat Face in Solihull recently and bought nothing. Well, not strictly true I guess. I did buy the salesperson, Luke.
I knew exactly what I wanted…. But it wasn’t in stock. Luke went through the process very concisely telling me how to go about ordering. He then showed me the item I was looking to buy ….. on the shop computer, in a different colour. I was thrilled as I hadn’t been aware this colour existed.
What a fine representative of great customer service he was.
I shall go back there without a doubt.
11 april 2024
Omdöme utan inbjudan
Svar från FatFace - SOLIHULL 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Svar från FatFace - SOLIHULL 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great staff
Great staff, service, professional, courteous, knowledgeable, experienced, mature, stylish, well established
20 mars 2024
Svar från FatFace - SOLIHULL 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Svar från FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and sizing. We hope you love your order!
Take care.- GM
From ordering to my order being…
From ordering to my order being delivered to the shop was quick, the service I received in the shop was excellent, I would do it again.
6 februari 2024
Svar från FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service, and received your order promptly. We look forward to welcoming you back soon!
Take care. -GM
Love their quality products
1 februari 2024
Svar från FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your order!
Take care.- GM
Love the clothes in FatFace
Love the clothes in FatFace. I like the price tags are not attached with plastic for a start. The clothes are ethically sourced and lovely so you can look good without destroying the planet.
25 januari 2024
Svar från FatFace - SOLIHULL 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying how we present our products and that our products are sustainable. I hope you continue to enjoy this about our items.
Take care, MM
Fantastic quality and service
11 januari 2024
Svar från FatFace - SOLIHULL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to hear your feedback on quality and service.
We look forward to welcoming you back soon.
Take care. -GM
Just love my bag
Just love my bag, The leather is super soft, love the tassle just the right length on the straps perfect
17 januari 2024
Svar från FatFace - SOLIHULL 2
Hello Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.