Item ordered was ready for collection later the next day. Emails kept me updated on progress. Staff in the shop very polite and helpful.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This one star rating does not reflect the service from Fat Face which is excellent ! I have spoken to them on the phone 3 times, and they couldn’t be more helpful. Products also excellent. The problem... Se mer
Företaget har svarat
Fat Face is my go to shop again and again. As a disabled person I can rely on your 99% of the time accurate sizing. Meaning low stress shopping on line. Furthermore you unlike many other retailers sti... Se mer
Företaget har svarat
Quick delivery to store, staff were friendly on collection (as usual), the jumper looks like it’s great quality with long sleeves, for extra coziness. Haven’t had the chance to wear it yet.
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
9 Bridlesmith Gate, NG1 2GR, Nottingham, Nottinghamshire, Storbritannien
- 01159 418295
4,7
Utmärkt
237 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lovely staff so much to look at.
19 augusti 2024
Svar från FatFace - NOTTINGHAM 3
Hello Joe
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Clothes are awesome and still good…
Clothes are awesome and still good quality. Buying online and having delivered to store, you need a crystal ball. No confirmation email and no email to say clothes were at the store of choice. Turned up on spec to see if they were there, and they were. Not sure what is going with their email system. Anyway don’t let that put you off because FatFace clothes always have been good quality and last a long time. Also store staff are very friendly and can’t do enough for you.
11 augusti 2024
Svar från FatFace - NOTTINGHAM 3
Good morning Philip
Thank you for taking the time to leave your review and for providing your feedback on your shopping experience - I will be sure to pass your comments to our team.
Take care, LE
Great styled clothes and customer service.
Great clothes, styles which are a nice quality and customer support is spot on. I click and collect which is great because if the items are unsuitable they can be left at the shop and refunded.
13 augusti 2024
Svar från FatFace - NOTTINGHAM 3
Hello Barrie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Customer service was very good
Customer service was very good but I can’t get my head round the sizings
Last three items I have had to return- all for different reasons
10 augusti 2024
Svar från FatFace - NOTTINGHAM 3
Hello Jules
Thank you for taking the time to leave your review, and for providing your feedback.
Take care, LE
Love the Products, lovely helpful staff.
Love the Products, the Staff are great especially Nottingham store.
So friendly, so helpful and really lovely to talk to with.
I needed an outfit for a special occasion and the young lady and they couldn’t have been more helpful.
29 juli 2024
Svar från FatFace - NOTTINGHAM 3
Hello Sharryn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great shirt
Shirt was great quality and fit was as all other FatFace shirts. Bonus was there was 20% off.
25 juli 2024
Svar från FatFace - NOTTINGHAM 3
Hello Ian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - NOTTINGHAM 3
Hello Joy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - NOTTINGHAM 3
Hello Cindy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff were excellent
25 juni 2024
Svar från FatFace - NOTTINGHAM 3
Hello Peter
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Worth the journey
Takes me over an hour to get to this quaint shop but always worth the visit even just to drool over the lovely clothes displayed so beautifully.
Collected a dress ordered online at sale price and am over the moon with. Staff are so welcoming and helpful.
2 juli 2024
Svar från FatFace - NOTTINGHAM 3
Good afternoon, Jane.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Nottingham store.
Take care, JB
Super Fast Click and Collect Service
As the title states, super fast click and collect service. I order goods from another retailer at the same time for home delivery and it was a farse. I'll recommend click and collect with Fat Face every time
4 juni 2024
Svar från FatFace - NOTTINGHAM 3
Good afternoon, Wayne.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered and service you received. I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Great service
Great service from friendly, helpful polite staff.
A wonderful shopping experience.
3 juli 2024
Svar från FatFace - NOTTINGHAM 3
Good afternoon, Lynn.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Nottingham store.
Take care, JB
Excellent
The staff and service were both excellent - something rarely seen today. On top of that the product is also of excellent quality and great value for money.
25 juni 2024
Svar från FatFace - NOTTINGHAM 3
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
Svar från FatFace - NOTTINGHAM 3
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Service very good
21 juni 2024
Svar från FatFace - NOTTINGHAM 3
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care,
EP
Ladies dungarees size 10
Great dungarees, true to size and excellent quality. I had them delivered into the store. Emails kept me up to date. Lovely lady served me in the Nottingham branch.
17 juni 2024
Svar från FatFace - NOTTINGHAM 3
Hello Teresa,
Thank you for your 5* review.
It is great to hear you are pleased with the service you have received and the quality of our items. We look forward to welcoming you back soon!
Have a good day!
Take care, ED
Great service.
17 juni 2024
Svar från FatFace - NOTTINGHAM 3
Hello Robert,
Thank you for your review.
I am delighted to hear about your positive experience with us. Enjoy your new purchase!
Have a great day!
Take care, ED
Very friendly and helpful staff
I’d arranged for my order to be delivered at the shop in Nottingham so I could try it on. Staff were very helpful. I am very pleased with my purchase. If it was the wrong size, I was able to leave it at the shop to be sent back, however I didn’t need that option.
16 juni 2024
Svar från FatFace - NOTTINGHAM 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We look forward to welcoming you back soon!
Take care. -GM
Good but the staff needs to be more…
Good but the staff needs to be more friendly and needs to smile whoever they serve on the till…it makes a difference at all!
2 juni 2024
Svar från FatFace - NOTTINGHAM 3
Hi Aileen
Thank you for taking the time to leave your review and for providing us with your valuable feedback. I will ensure that this is passed on.
Take care, LE
Lovely new clothes for summer…
I’ve had a few new items of clothing recently, well made, lovely fabric and fits me really well. I’m only 5foot tall so it can be difficult to get clothes to fit well.
27 maj 2024
Svar från FatFace - NOTTINGHAM 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your positive feedback!
We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -SM
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