Always smiling and helpful. One particularly assistant is ever helpful and even with a refund, nothing is too much trouble. In lots of shops, the reaction changes when I do a return. ( sometimes ne... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Collected item from Nantwich Fat Face on a Sunday. Lady was helpful. However, have visited in the week and don't feel the atmosphere is very welcoming. Staff chatting to workmen and not acknowledgi... Se mer
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Clear description of item, easy ordering system and fast despatch. Been looking for a raincoat for a while, wanted a longer style that would work well with skirts too. Didn't want a trench, didn't wa... Se mer
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My purchase was online and visited store for collection. Staff were very friendly, efficient and quick and very helpful. I found my experience very uplifting and well pleased with purchase.
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
48 High Street, CW5 5AS, Nantwich, Cheshire, Storbritannien
- 01270 611325
4,6
Utmärkt
157 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lovely shop in Nantwich
Lovely shop in Nantwich, friendly staff .I had some beautiful jeans .
19 juni 2026
Svar från FatFace - NANTWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Trousers I ordered were too big but…
Trousers I ordered were too big but everything went smoothly when I took them back .Very impressed
12 juni 2026
Svar från FatFace - NANTWICH
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - NANTWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent friendly customer service
Excellent friendly customer service. Great items made from superb fabrics. Competitive prices.
4 juni 2026
Svar från FatFace - NANTWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely linen short
Lovely linen short, roomy, comfortable and a good length.
Staff were lovely in the Nantwich shop.
4 juni 2026
Svar från FatFace - NANTWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Online customer but well pleased withMonline and visited…
My purchase was online and visited store for collection. Staff were very friendly, efficient and quick and very helpful. I found my experience very uplifting and well pleased with purchase.
25 maj 2026
Svar från FatFace - NANTWICH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Svar från FatFace - NANTWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - NANTWICH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Love Fatface dresses
Love Fatface dresses, always true to size, prefer the shorter length ones too.
27 april 2026
Svar från FatFace - NANTWICH
Hello! Thanks so much for your lovely 5* review. We’re delighted to hear you enjoyed your shopping experience and can’t wait to welcome you back again soon.
LE
Svar från FatFace - NANTWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service
Easy to use website. Kept updating me as to when order would arrive at the shop. Friendly staff when order collected. Love the jumper too!
24 april 2026
Svar från FatFace - NANTWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Collected item from Nantwich Fat Face…
Collected item from Nantwich Fat Face on a Sunday. Lady was helpful. However, have visited in the week and don't feel the atmosphere is very welcoming. Staff chatting to workmen and not acknowledging customers. Could do better!
24 april 2026
Svar från FatFace - NANTWICH
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Great purchase online in the sale free collection in my local store
Great purchase online in the sale & collection in store within a couple of days
25 april 2026
Svar från FatFace - NANTWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I didn’t like the behaviour of the…
I didn’t like the behaviour of the member of staff at the Nantwich store, I felt that she was trying to assert dominance rather than just being helpful, I would have given a five star review otherwise.
19 april 2026
Svar från FatFace - NANTWICH
Thank you for taking the time to leave your review.
We're really sorry to hear this. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Ordered a number of pairs of trousers…
Ordered a number of pairs of trousers online they arrived quickly & after deciding which the ones to keep I returned the rest in store
Which was very quick & efficient
First class customer service
10 april 2026
Svar från FatFace - NANTWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Most helpful
Always smiling and helpful. One particularly assistant is ever helpful and even with a refund, nothing is too much trouble.
In lots of shops, the reaction changes when I do a return. ( sometimes necessary). This lady remains pleasant throughout.
Thank you Fat Face. It's so good to have face to face contact with a human being also.
27 mars 2026
Svar från FatFace - NANTWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Delivered on time,ease of process
11 mars 2026
Svar från FatFace - NANTWICH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM
I had a great shopping experience at…
I had a great shopping experience at fatface Nantwich. Staff were so friendly and helpful and even a treat for my little dog! I find the clothes fit very well and great quality . I'm new to the area and will definitely be visiting this store many times in the future.
24 februari 2026
Omdöme utan inbjudan
Svar från FatFace - NANTWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fat face Nantwich great shop
Fat face Nantwich is my local shop
Such lovely helpful staff who always go the extra mile for you.
Only a small shop but lots of choice.
24 februari 2026
Omdöme utan inbjudan
Svar från FatFace - NANTWICH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
How about an apology?
Bought a shirt from Fatface online as a birthday gift for hubby to be collected instore. Item arrived OK. Two weeks later washed it in line with the label instructions and it shrunk from a Large to an XS. Returned to store and received a refund. But also received very unfriendly service and offered no apology or regret - I was made to feel this was my fault and Fatface certainly were uninterested in any inconvenience this may have caused me as a customer.
22 februari 2026
Omdöme utan inbjudan
Svar från FatFace - NANTWICH
Good afternoon,
We’re really sorry to hear about your experience. This isn't the level of quality or service we aim to deliver. We’re glad the refund was sorted, but disappointed to hear you didn’t feel supported in store. Your feedback is really helpful, and we’ll make sure it’s passed on so we can do better next time.
Thanks for taking the time to let us know.
LE
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