The three items I purchased were delivered quickly. I returned one ( slightly big for me ) and the process was painless. All items appear to be as described.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Lovely summer jacket purchased in Horsham having seen whilst on holiday in the isle of Man but no weight allowance to bring it home. I tried to buy it online but there was an issue with my 10% discoun... Se mer
Företaget har svarat
Got some superb clog type scandals (eg wood sole, higher type) in the sale from FatFace. Can’t wait to wear them next summer! Went to the store in Horsham, West Sussex to collect them - the shop was... Se mer
Företaget har svarat
Use the Horsham store a lot , staff alway great and have been wearing fat face for years , quality is always good cloths really last and prices are reasonable
Företaget har svarat
Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
Units 42/43 Swan Walk, RH12 1HQ, Horsham, West Sussex, Storbritannien
- 01403 218559
4,7
Utmärkt
133 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent information from interested…
Excellent information from interested staff member well done
28 augusti 2022
Svar från FatFace - HORSHAM 2
Good Morning Sue
Thank you for taking the time to leave us your review. I am so pleased to hear of your recent experience in our Horsham store.
Please be assured that I have passed this onto the crew members involved for you.
EP
Always fit my husband perfectly!
24 augusti 2022
Svar från FatFace - HORSHAM 2
Good morning Janice
Thank you so much for your review, this is exactly what we love to hear from our lovely customers!
Have a great day!-DW
I pretty much love everything from fat…
I pretty much love everything from fat face, only gripe is the sizes sometimes are not clear enough ref to the fit type. Also that you use Hermes and don’t deliver to the store anymore
15 augusti 2022
Svar från FatFace - HORSHAM 2
Hi Andy, thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Disappointed.I am normallya size 10 in fat face…
I am normallya size 10 in fat face dresses . This was huge . Sent for a size 8 online which was also huge. Clearly a problem with the sizing in this lovely linen dress. To add insult to injury the 20%discount did not apply to the navy colour I wanted . I also thought the delivery service was poor from Evri. An initial delay with them receiving the parcel and then no notifications until delivery .6 days later . Sadly gave up . It was a better service when you could collect online purchases in store … why not reinstate that . ?
5 augusti 2022
Svar från FatFace - HORSHAM 2
Hi there,
Thank you for taking the time to leave a review. I am sorry to hear that the sizing of the dress did not meet your expectations. I have escalated your feedback to our Garment Tech department for review. We will hope to reinstate deliveries back to store shortly. Please keep an eye on the website. In the meantime If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. DW
Customer service
Extremely helpful and friendly staff who resolved my issue quickly and efficiently.
21 juli 2022
Svar från FatFace - HORSHAM 2
Hi Rosalind,
Thank you for your 5* review about your recent visit to our Horsham Store. I will be sure to pass these positive comments on to the crew down there.
Have a great day!
Take care, EG
Good and reliable shopping experience
I mainly shop online, occasionally in the Horsham branch but selection is very limited and sadly Brighton branch closed, delivery is always quick and well packed. Delivery tracking is great and easy to change if I am not at home. Usually I am a size 8 but noticed it can be either perfect or to small and need to return and re-order 10. Quality varies but in general ok.
9 juli 2022
Svar från FatFace - HORSHAM 2
Hi Suzan,
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! -KC
first class service
7 maj 2022
Svar från FatFace - HORSHAM 2
Hi Alan, I am so pleased to hear that you have had a positive online shopping experience, this is wonderful! We look forward to welcoming you back soon. Take care, LE
Very quick delivery and as usual…
Very quick delivery and as usual clothes of good quality. My jacket looks great and very comfortable.
21 mars 2022
Svar från FatFace - HORSHAM 2
Hi Paul
Thank you for rating us so highly and all your warm comments. Yes, that is a nice jacket, I'm sure you'll get many years wear from it. Enjoy the rest of your day. MJ
Fatface Horsham
Popped into Fatface in Horsham, in an effort to find something for my Wife's Birthday. I received some excellent help from the staff & I am very happy with my purchase.
Thank you for Horsham Fatface for the assistance!
16 mars 2022
Omdöme utan inbjudan
Svar från FatFace - HORSHAM 2
Hi Ian
Thank you for your feedback on your Horsham store visit. Great to hear that they were able to help and provide suitable advice to you. I hope your wife's birthday went well. MJ
Svar från FatFace - HORSHAM 2
Hi Janet, thank you for your5 star review. Have a lovely day, LM
Always a pleasant experience shopping…
Always a pleasant experience shopping in Fatface Horsham.The staff are always friendly and helpful.There is a good range of clothes and I especially love the knitwear.
31 januari 2022
Svar från FatFace - HORSHAM 2
Thank you for leaving us a lovely review Horsham will be delighted to read your lovely comments. Thankyou! CP
Items arrived on time
Items arrived on time, well packaged. The jumpers and cardigans are as lovely as described. Very stylish and great value. I haven’t washed them yet but from experience of other items from FatFace I’m sure they will.
2 december 2021
Svar från FatFace - HORSHAM 2
Hi Susan,
Thank you for leaving us your 5 star review.
I am so pleased to hear that your order arrived quickly and that you are happy with your items. We hope you continue to enjoy your shopping experience with us.
Have a great day!
Thanks again, JH
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