Lovely summer jacket purchased in Horsham having seen whilst on holiday in the isle of Man but no weight allowance to bring it home. I tried to buy it online but there was an issue with my 10% discoun... Se mer
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Det här tycker kunderna
Got some superb clog type scandals (eg wood sole, higher type) in the sale from FatFace. Can’t wait to wear them next summer! Went to the store in Horsham, West Sussex to collect them - the shop was... Se mer
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I ordered a size 12 Tasha jacket online but it was too big so I returned it to the Horsham branch. The assistance who dealt with the return was really helpful and friendly. Size 10 was out of stock on... Se mer
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I had to reorder my sandals as the first pair were splitting after one use ! I did get a full refund but am disappointed I had to pay for the postage as couldn’t get delivered to my local store at t... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
Units 42/43 Swan Walk, RH12 1HQ, Horsham, West Sussex, Storbritannien
- 01403 218559
4,7
Utmärkt
130 omdömen
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Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Lovely summer jacket purchased in…
Lovely summer jacket purchased in Horsham having seen whilst on holiday in the isle of Man but no weight allowance to bring it home. I tried to buy it online but there was an issue with my 10% discount code but all staff v helpful in resolving the issue - both online and instore
19 maj 2026
Svar från FatFace - HORSHAM 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Svar från FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - HORSHAM 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Relaxed but efficient
I popped in to try a dress, it was pretty busy, however the staff were helpful and attentive. I'm very pleased with my purchase.
20 april 2026
Svar från FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Had to pay shipping for returns but very fast delivery
Bought a pair of trousers which came 2 days later but with a broken zipper. Returned them and ordered a new pair in store, unfortunately did have to pay shipping again for the new pair and would’ve had to pay also to return them if I did it online. New pair of trousers came the next day and were a perfect fit and had no problem!
11 mars 2026
Svar från FatFace - HORSHAM 2
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
Nearest shop is very nice in there and people are great to help me
Lovely sale, easier online at return
5 februari 2026
Svar från FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy process
It was easy to place online order and collect from the shop. Good communication throughout.
11 januari 2026
Svar från FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
This online purchase went really well…
This online purchase went really well just like the last one. Another quality product collected at my local store.
15 januari 2026
Svar från FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
When I picked my purchase everything…
When I picked my purchase everything was very simple the email told me a time slot when I could pick it up and true to there words it arrived within the slot I went to the store to pick it up and again all done with ease.
4 januari 2026
Svar från FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Sizing correct
Sizing correct, delivered as promised to shop, available with no wait in shop
23 december 2025
Svar från FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality product delivered timely
11 december 2025
Svar från FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
ExcellentcsrviceThe staff were very friendly & efficient
The staff were very friendly & efficient
8 december 2025
Svar från FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love a bit of FatFace!
Got some superb clog type scandals (eg wood sole, higher type) in the sale from FatFace. Can’t wait to wear them next summer! Went to the store in Horsham, West Sussex to collect them - the shop was lovely and reassuringly still very FatFace in the way it’s kitted out. The shop was busy and full of customers but the staff were still really nice and you felt like they really had time for you. I’m going to Horsham again this afternoon so will pop in again for some last-min Christmas items that I spied last time. Although I ordered my shoes online, there’s nothing like an actual in store experience plus the staff were so helpful.
12 december 2025
Svar från FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Everything is Always Great With FatFace.
Everything was on time and my experience was first class. A great price for an excellent item. Thank you.
7 december 2025
Svar från FatFace - HORSHAM 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always friendly and helpful staff with…
Always friendly and helpful staff with good stock and clean presentable shop - pleasure to shop in.
4 december 2025
Svar från FatFace - HORSHAM 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Svar från FatFace - HORSHAM 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
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