It was really simple and free to return the sale items I had bought online, to a Fatface store. I was refunded within a few days too. Sadly there were no similar items left to try in a different size... Se mer
Företaget har svarat
Plats
Byt platsUnit 16/17 The Old Market Shopping Centre, HR4 9HT Hereford, Herefordshire, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Your help desk were great, the item was delayed because Everi your courier is so useless in rural areas but he managed to reorder ad get the delivery to me. Needless to say Everi didn't deliver to my... Se mer
Företaget har svarat
Still waiting for my Xmas jumper- had an email to say it was ready for collection at my nominated store. When I arrived they said it wasn’t there. Shortly after I received a text msg to say it was re... Se mer
Företaget har svarat
The two ladies working in the Hereford store on 19th May 2026 were super friendly and gave me some great styling advice to coordinate the bree cardigan with a skirt bought in a different shop. The ad... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
Unit 16/17 The Old Market Shopping Centre, HR4 9HT, Hereford, Herefordshire, Storbritannien
- 01432 265404
4,8
Utmärkt
130 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Helpful staff and some really lovely…
Helpful staff and some really lovely clothes this summer.
20 juni 2023
Svar från FatFace - HEREFORD 2
Hi Jacko
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I have recently bought 3 pairs of boots…
I have recently bought 3 pairs of boots from fatface. Absolutely bargains and such good quality.
8 maj 2023
Svar från FatFace - HEREFORD 2
Hi Carolyn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I had my order delivered to my local…
I had my order delivered to my local fat face store for the first time, after travelling 7miles to said store I was very disappointed to learn my order had been delivered to the wrong store. This was May 14th and I still have not had an E mail to say it’s at my local store. Not happy at all, must say everything I have delivered to my home has been an excellent service.
7 maj 2023
Svar från FatFace - HEREFORD 2
Hi there, thanks for your review. We deeply apologise that this has happened. We will use your feedback so we can attempt to prevent this from happening again in the future. Once your order has arrived into the correct store, you will be notified via email. If there is anything we can help you with regarding this, or anything else, please do get in touch at customerservices@fatface.com - RS
Quick delivery online and easy returns…
Quick delivery online and easy returns to my local store. Very friendly and helpful staff. Love my new jacket too!
27 april 2023
Svar från FatFace - HEREFORD 2
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, SK
The young lady in the Hereford shop was…
The young lady in the Hereford shop was really helpful whilst I was choosing my outfits. She went above and beyond making it a really lovely shopping experience. Also the till assistant was super cheerful too! Thank you Hereford Fatface :)
19 april 2023
Svar från FatFace - HEREFORD 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Love Fatface ❤️
I love Fatface! You are my go to store for most of my clothes. I buy in the sales so tend to buy out of season clothes as they are generally a bit too expensive for me otherwise.
19 april 2023
Svar från FatFace - HEREFORD 2
Thank you so much for your 5* review, this is exactly what we love to hear from our wonderful customers! Have a lovely day - BP
Excellent customer service ⭐️
19 april 2023
Svar från FatFace - HEREFORD 2
Good afternoon, Janine
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the service you received. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Svar från FatFace - HEREFORD 2
Hello Suzanne, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Very positive experience with helpful…
Very positive experience with helpful assistants.
9 februari 2023
Svar från FatFace - HEREFORD 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Svar från FatFace - HEREFORD 2
Good afternoon, Abi
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Hereford store.
Take care, JB
Staff very helpful and managed to get…
Staff very helpful and managed to get what I wanted thank you
17 mars 2023
Svar från FatFace - HEREFORD 2
Hello Christopher,
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
Plenty of choice and friendly staff
31 december 2022
Svar från FatFace - HEREFORD 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - HEREFORD 2
Good afternoon, Alison
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Hereford store.
Take care, JB
Excellent service..
6 oktober 2022
Svar från FatFace - HEREFORD 2
Thanks for your review! We are committed to give 100% to all of our customer at all times. - RS
Such a lovely top.
I am so pleased with my Harper top.The colour is lovely . it looks very smart and can be worn as a dress or as a tunic, with trousers.lovely weight for Autumn.
4 oktober 2022
Svar från FatFace - HEREFORD 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a lovely day!
EP
Excellent customer service & quality…
Excellent customer service & quality items, staff are always friendly and shops are immaculate
4 september 2022
Svar från FatFace - HEREFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Friendly Staff
Staff are lovely
Always friendly and happy to give support
A nice experience well done Hereford
31 augusti 2022
Svar från FatFace - HEREFORD 2
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Herefore store - this is great to hear. Take care, KC
Staff very helpful and friendly
Staff very helpful and friendly. Didn’t have what I wanted in store but directed me online where I purchased my top. Very pleased with purchase.
29 augusti 2022
Svar från FatFace - HEREFORD 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
White broderie maxi skirt
Very happy with my maxi skirt.First order size 10 was too big,returned and refunded fairly quick.New order size 8 fits perfectly.
27 augusti 2022
Svar från FatFace - HEREFORD 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
The staff at the hereford store are very polite and helpful couldn't have wished for more.
18 augusti 2022
Svar från FatFace - HEREFORD 2
Good Afternoon Colleen
Thank you for your recent review.
I am so pleased to hear of your recent experience in our Hereford store. Please be assured that this will be passed onto the crew member involved for you.
Have a lovely Afternoon.
EP
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.