The ladies in Helmsley are always friendly, approachable & helpful. It's a smaller store but has a good selection of clothing & a fair few different sizes available on the racks of each item.
Företaget har svarat
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Det här tycker kunderna
I visited the shop in Helmsley where I was staying for a few days. The shop was much bigger than any other I have visited and had a great variety of different clothes. I was lucky to find a few tops i... Se mer
Företaget har svarat
Went to Helmsley store to collect and try on my item, sadly fit came up a bit small (shame as it was a lovely jacket) so returned it, no problems, staff in shop as friendly & helpful as ever.
Företaget har svarat
Always pleasant and polite staff and very easy to either purchase or return items. Lovely shops too and good quality products
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
21 Market Place, YO62 5BJ, Helmsley, North Yorkshire, Storbritannien
- 01439 771958
4,7
Utmärkt
62 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great products with good designs at an…
Great products with good designs at an ok price.
10 augusti 2024
Svar från FatFace - HELMSLEY
Hello David
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I still haven't received the promised…
I still haven't received the promised email telling me my order was waiting for collection at my selected store. I wrote an enquiry email to customer services and have received no reply.
10 augusti 2024
Svar från FatFace - HELMSLEY
Good afternoon Viv
Thank you for your review.
I am sorry to hear that you have not received your order. I can see that you have emailed us, and my colleague has responded to you this afternoon.
Thank you, LE
Speedy delivery to local store.
Canvas shoes ordered in the online sale were despatch overnight allowing me to collect from my handy local store within a couple of days. I was informed of progress from order to collection.
26 juli 2024
Svar från FatFace - HELMSLEY
Hello Ed
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great experience ordering on line and…
Great experience ordering on line and collecting instore. Security etc
13 juni 2024
Svar från FatFace - HELMSLEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
A shop like no other!
There is a good choice of clothes in a quirky shop with different areas of clothing. Once you get in the front door you want to explore!
23 maj 2024
Svar från FatFace - HELMSLEY
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience, and we hope you love your order!
Take care. -GM
Svar från FatFace - HELMSLEY
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Svar från FatFace - HELMSLEY
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
I ordered online
I ordered online, however, the jacket was far too big. I went into a local store to try on smaller sizes and was given a exchange with no quiblles whatsoever. The staff were very friendly and really helpful. I would have no hesitatation shopping with Fat Face again in the future.
29 december 2023
Svar från FatFace - HELMSLEY
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience in our Helmsley store. I hope you continue to have a great shopping experience with us.
All the best, MM
Svar från FatFace - HELMSLEY
Good Afternoon Carol,
Thank you for taking the time to leave us a review!
I am happy to hear you have enjoyed shopping with us both online and instore! We love to hear such positive comments from our customers!
We look forward to welcoming you back soon.
Kind Regards, JW
I had to return a garment to a store as…
I had to return a garment to a store as it wasn't big enough and my money was refunded very quickly. I then ordered a larger size via the internet and that arrived within 5 days in time for Christmas. So extremely pleased
19 december 2023
Svar från FatFace - HELMSLEY
Good Afternoon Brenda,
Thank you for taking the time to leave us a review, I hope you are well.
I am happy to hear you had a pleasant experience whilst shopping with us and your order arriving with you promptly!
We look forward to welcoming you back!
Kind Regards, JW
I ordered black jeggings they arrived ……
I ordered black jeggings they arrived … they are good fit & good quality.
20 december 2023
Svar från FatFace - HELMSLEY
Hello Anne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great items a wee expensive unless…
Great items a wee expensive unless codes used or on offer
However very very pleased
30 november 2023
Svar från FatFace - HELMSLEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Price and quality .
23 november 2023
Svar från FatFace - HELMSLEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service again
Again, great service from Fatface and this store. Ordered online and it was in store for collection within a couple of days. Staff are always friendly and helpful.
13 november 2023
Svar från FatFace - HELMSLEY
Hello Christine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Wonderful staff in the Helmsley store
Wonderful staff in the Helmsley store. Very pleasant very helpful without being overbearing.
Thank you Fat Face.
9 november 2023
Svar från FatFace - HELMSLEY
Good Afternoon Michael,
Thank you for taking the time to leave us a review.
I am glad to hear you had a positive experience when shopping in our Helmsley store. I will make sure this feedback is passed on to them!
Kind Regards, JW
Had to use the online booking as stores…
Had to use the online booking as stores didn’t have my size. Delivery was super fast.
21 oktober 2023
Svar från FatFace - HELMSLEY
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Svar från FatFace - HELMSLEY
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy pleasant experience
I bought a sweatshirt in the online sale, it was easy to order, arrive sooner than expected, I loved the colour & quality but it was too big.
I returned the sweatshirt to the Helmsley store whilst away with no hassle. The assistant was very helpful. Unfortunately they didn't have a replacement in a smaller size.
20 augusti 2023
Svar från FatFace - HELMSLEY
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Fatface is great
I buy lots of clothes from Fatface. Especially organic cotton tops and dresses. So comfortable to wear and wash well.
The Helmsley store is well stocked and conveniently located near the market square.
13 augusti 2023
Svar från FatFace - HELMSLEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Visit to Hemsley
Visited the lovely store in Hemsley North Yorkshire friendly and helpful staff great range of products fell for a black linen jumpsuit I feel this will last me for many years it’s lovely seeing the store in the middle of this market town
5 augusti 2023
Omdöme utan inbjudan
Svar från FatFace - HELMSLEY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
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