I ordered a few items and was pleased with all except 1. I wanted to return it in store but having paid via PayPal I couldn't. The sales assistant was so helpful, wrapping up my parcel and printing a... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Lovely clothes and great selection of new season wear. I found staff a little disappointing - busy I think unpacking and service was rushed. My new items were bundled, as opposed to nicely folded, i... Se mer
Företaget har svarat
In store at Harrogate, v helpful, efficient & friendly staff; especially when a query arose as I purchased a garment. Situation resolved & Clear advice given . Very happy with purchase. Highly rec... Se mer
Företaget har svarat
Went to look for a dress for my teenaged daughter for her cousin's wedding, where she will be in the bridal party. Assistant Danni was amazing! He anticipated our needs; searching out the colour of... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
8 Princes Street, HG1 1NH, Harrogate, North Yorkshire, Storbritannien
- 01423 538773
4,8
Utmärkt
136 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service and beautiful products
10 mars 2023
Svar från FatFace - HARROGATE
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LB
We always have a good experience at the…
We always have a good experience at the Harrogate shop, pleasant helpful staff always
14 januari 2023
Svar från FatFace - HARROGATE
Hi Lesley thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - HARROGATE
Thank you so much for your review! We deeply appreciate your feedback! - RS
Great service
I ordered a few items and was pleased with all except 1. I wanted to return it in store but having paid via PayPal I couldn't. The sales assistant was so helpful, wrapping up my parcel and printing a return label. I wasn't even buying anything but he went out of his way ho help. Great service and I will be back.
3 december 2022
Svar från FatFace - HARROGATE
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
I found the staff very friendly and…
I found the staff very friendly and helpful
5 december 2022
Omdöme utan inbjudan
Svar från FatFace - HARROGATE
Hi Sheila, Thank you for your review. I'll be sure to pass your comments on to the team in Harrogate. CD
Svar från FatFace - HARROGATE
Hi Katie,
Thank you so much for your review, this is exactly what we love to hear from our lovely customers! We hope she loves her necklace.
Take care - KS
Svar från FatFace - HARROGATE
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Train your assistants better.
I tried on the skirt in the shop but it was too big and the assistant said that it wasn't available on line. Disappointed I left the shop only to find that it was!!
Ordered it and am VERY happy.
23 september 2022
Svar från FatFace - HARROGATE
Hi Kath, Thanks for your review. I am very sorry to hear that you were given false information regarding stock online. However, it is great news that you managed to purchase what you were looking for and I hope that you are happy with your new purchase! Have a lovely day! - ES
Very quick and efficient service from…
Very quick and efficient service from website to delivery. Really hassle free. Easy returns. Lovely products. Wouod highly recommend.
21 juli 2022
Svar från FatFace - HARROGATE
Hello Sarah
Thank you for your feedback regarding your recent online order.
I am pleased to read that your online shopping experience was a positive one and you would highly recommend FatFace !
Take care, TG
Svar från FatFace - HARROGATE
Hi Paul,
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received. - ES
Great customer service received
13 juni 2022
Svar från FatFace - HARROGATE
Dear Mrs Holroyd
Thank you for taking the time to leave a review. I am so pleased that you were happy with he Great Customer Service that you received. Have a lovely day DW
Svar från FatFace - HARROGATE
Hi Margy,
Thank you for leaving us your 5 star review.
I am pleased to read that your instore shopping experience was a positive one-we can't wait to see you again!
Take care, LA
Staff in the Harrogate store are…
Staff in the Harrogate store are always polite, friendly and helpful.
The clothes especially their dresses are lovely and the sales are amazing, one of the few high street shops left that is still worth a visit.
2 april 2022
Omdöme utan inbjudan
Svar från FatFace - HARROGATE
Good Morning Zoe
Thank you for your 5* review and for sharing your recent experience in our Harrogate store with us.
Please be assured that this will be passed onto the crew members involved for you.
-EP
Always love your fit of your shirts.
Always love your shirts as they are a perfect fit for me. Size M. The material is lightweight which will be great for warmer weather, and go for the smaller checks.
1 april 2022
Svar från FatFace - HARROGATE
Hi Derick. Thank you for the 5 star review and such positive feedback, am sure you'll be happy with your purchase from us. JB
Friendly & very efficient services
2 februari 2022
Svar från FatFace - HARROGATE
Hi carol, Thank you for our 5* star review, have a great day. LM
I used to love Fat Face and still do…
I used to love Fat Face and still do shop here quite a lot. However a couple of recent purchases have been disappointing. A pair of joggers were made of very thin material and then bobbled after first wash. Then a cardigan shrunk a lot even though it's meant to be machine washable. I just don't think they are being made to the standard they used to be.
The shops are nice and friendly and it's sweet they allow dogs in. However I think they should have to pick them up as I've nearly fallen over dogs leads when I've been in the small shop with two separate dog families who have left leads trailing behind rails. Also the dogs rub against the clothes and sniff them. I'm an animal person but I understand some people are not and may not appreciate animal hair or dribble on a £120,00 coat.
2 februari 2022
Svar från FatFace - HARROGATE
Good Morning,
Thank you so much for taking the time to leave us your review of your recent purchases. I do apologise for the disappointment that these items have caused, I have passed on your feedback to the garment team. If you do have any further problems with any of our garments then please do get in touch and we will have this resolved for you.
We do also appreciate your feedback regarding dogs being in allowed in stores, I have passed this on and we will have this looked into.
I hope you have a lovely day. -CA
Svar från FatFace - HARROGATE
Thank you for a perfect review! CP
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.