Great Customer Service. A good welcome upon entering the Store and Ana was very helpful given we wanted to exchange an item. She was knowledgeable and very helpful in finding us the right size on t... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Shopped in the Frome store yesterday. Lovely sales assistants, very helpful, even pointing out the changing room with the seat as I have a bad knee. Store was really well laid out and they were very h... Se mer
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Lovely clothes, nice discount offer, quick delivery for collection from Frome Fat Face, very cheerful very courteous shop assistants, the clothes fit and I wore them all day on December 3 2025 for my... Se mer
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I ordered something online to be delivered to store. This took a week, with an email inbetween, on the promised day, to say it would be delayed by another 2 days. Other stores manage to deliver for... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
6 Market Place, BA11 1AF, Frome, Somerset, Storbritannien
- 01373 451073
4,7
Utmärkt
108 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing staff in Frome they are so…
Amazing staff in Frome they are so helpful.Always happy to help you.
9 april 2026
Svar från FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful Ella
Great clothes and decor.
Most of all, friendly, helpful advice and service from Ella.
2 april 2026
Omdöme utan inbjudan
Svar från FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I always wear Fat Face love the…
I always wear Fat Face love the products and ordering on line and the returns is easy.
5 mars 2026
Svar från FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service
Not a usual FatFace shopper ordered the wrong size item. Took it to the Frome store to exchange or return couldn’t exchange but they made no offer to return it for free- didn’t know that was an option till I arrived home. Customer service very helpful and resolved the issue without any change for return. Shame the shop weren’t more helpful!
17 januari 2026
Svar från FatFace - FROME
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Disappointed by delay in delivering to store
I ordered something online to be delivered to store. This took a week, with an email inbetween, on the promised day, to say it would be delayed by another 2 days. Other stores manage to deliver for next day pick up. I'm disappointed that FatFace cannot offer this service. Once it was ready for collection and I went into the shop, the staff were very helpful and friendly.
15 januari 2026
Svar från FatFace - FROME
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
Svar från FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very good quality and variety.
I have purchased a few mens shirts from Fatface and found them to be of very good quality and in a choice of many colours. My husband loves them thank you.
8 januari 2026
Svar från FatFace - FROME
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
The staff are always very friendly
The staff are always very friendly and helpful. I have mobility problems and the staff are always great in helping me.
8 december 2025
Svar från FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Special occasion dress-up!
Lovely clothes, nice discount offer, quick delivery for collection from Frome Fat Face, very cheerful very courteous shop assistants, the clothes fit and I wore them all day on December 3 2025 for my 75th birthday treat outing - in the Royal Opera House and the Duchess Theatre - and Christopher’s. Sorry - no photos of this, but all the same “Thank you!”
28 november 2025
Svar från FatFace - FROME
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Very helpful pleasant staff
23 oktober 2025
Svar från FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Versatile Autumn edit…
Ordered Mable dress and comfortable straight legged jeans to refresh Autumn wardrobe. Very pleased with both items, both versatile pieces. Easy process and very friendly customer service
12 oktober 2025
Svar från FatFace - FROME
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - FROME
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
Very friendly and helpful staff
Very friendly and helpful staff.
Great that they welcomed and loved dogs.
20 september 2025
Svar från FatFace - FROME
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
Great service as usual
27 augusti 2025
Svar från FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very attentive knowledgeable staff…
Very attentive knowledgeable staff nothing is too much trouble for them
15 augusti 2025
Svar från FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good sales offers
Good sales offers. Cheerful welcome from staff, including treat for my dog (Frome). Well laid our store.
17 augusti 2025
Svar från FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Found item I could not see encourage…
Found item I could not see encourage try on to check correct - pleasant helpful
11 augusti 2025
Svar från FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great Customer Service
Great Customer Service. A good welcome upon entering the Store and Ana was very helpful given we wanted to exchange an item.
She was knowledgeable and very helpful in finding us the right size on the rack and checking it was more suitable than the one originally purchased.
We then went on to a further unplanned purchase as we became more engaged with the staff and the store
12 augusti 2025
Svar från FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really helpful
Want to say a big thank you to Mags and Ettie - as I could not find a Fatface leather grey handbag that M & S were selling online but was out of stock. They checked Next, John Lewis and Sainsbury and their own stock room. I compromised on an identical grey bag but it was suede. Everything about it was what I’d been looking for ie the colour, size, the length and width of the shoulder strap and it was lined. Best of all, these lovely ladies found the item in sale stock. I’m very grateful as I’ve made a nuisance of myself with family and friends looking for this bag for a few weeks now
29 juli 2025
Omdöme utan inbjudan
Svar från FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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