The embroidery in the garment is lovely and material good quality! When collected from the shop In Frome. The staff were very helpful and cheerful.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Always love shopping at the Frome store. Staff are always so welcoming and friendly and knowledgeable. The clothes are well made and wash and wear well.
Företaget har svarat
I ordered something online to be delivered to store. This took a week, with an email inbetween, on the promised day, to say it would be delayed by another 2 days. Other stores manage to deliver for... Se mer
Företaget har svarat
Not a usual FatFace shopper ordered the wrong size item. Took it to the Frome store to exchange or return couldn’t exchange but they made no offer to return it for free- didn’t know that was an option... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
6 Market Place, BA11 1AF, Frome, Somerset, Storbritannien
- 01373 451073
4,7
Utmärkt
114 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Always love shopping at the Frome…
Always love shopping at the Frome store. Staff are always so welcoming and friendly and knowledgeable. The clothes are well made and wash and wear well.
12 juni 2026
Svar från FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The embroidery in the garment is lovely…
The embroidery in the garment is lovely and material good quality!
When collected from the shop
In Frome. The staff were very helpful and cheerful.
12 juni 2026
Svar från FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nice friendly staff and very helpful
Nice friendly staff and very helpful. Pleased with the top I purchased and will get a lot of wear
28 maj 2026
Svar från FatFace - FROME
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
I had to return my sandals as they…
I had to return my sandals as they weren't quite the right fit and the staff were very friendly and sorted out a refund.
19 maj 2026
Svar från FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Polite professional staff
10 maj 2026
Svar från FatFace - FROME
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Fat face are constantly efficient and…
Fat face are constantly efficient and their staff friendly and helpful
8 maj 2026
Svar från FatFace - FROME
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Amazing staff in Frome they are so…
Amazing staff in Frome they are so helpful.Always happy to help you.
9 april 2026
Svar från FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful Ella
Great clothes and decor.
Most of all, friendly, helpful advice and service from Ella.
2 april 2026
Omdöme utan inbjudan
Svar från FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I always wear Fat Face love the…
I always wear Fat Face love the products and ordering on line and the returns is easy.
5 mars 2026
Svar från FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service
Not a usual FatFace shopper ordered the wrong size item. Took it to the Frome store to exchange or return couldn’t exchange but they made no offer to return it for free- didn’t know that was an option till I arrived home. Customer service very helpful and resolved the issue without any change for return. Shame the shop weren’t more helpful!
17 januari 2026
Svar från FatFace - FROME
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Disappointed by delay in delivering to store
I ordered something online to be delivered to store. This took a week, with an email inbetween, on the promised day, to say it would be delayed by another 2 days. Other stores manage to deliver for next day pick up. I'm disappointed that FatFace cannot offer this service. Once it was ready for collection and I went into the shop, the staff were very helpful and friendly.
15 januari 2026
Svar från FatFace - FROME
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
Svar från FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very good quality and variety.
I have purchased a few mens shirts from Fatface and found them to be of very good quality and in a choice of many colours. My husband loves them thank you.
8 januari 2026
Svar från FatFace - FROME
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
The staff are always very friendly
The staff are always very friendly and helpful. I have mobility problems and the staff are always great in helping me.
8 december 2025
Svar från FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Special occasion dress-up!
Lovely clothes, nice discount offer, quick delivery for collection from Frome Fat Face, very cheerful very courteous shop assistants, the clothes fit and I wore them all day on December 3 2025 for my 75th birthday treat outing - in the Royal Opera House and the Duchess Theatre - and Christopher’s. Sorry - no photos of this, but all the same “Thank you!”
28 november 2025
Svar från FatFace - FROME
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Very helpful pleasant staff
23 oktober 2025
Svar från FatFace - FROME
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Versatile Autumn edit…
Ordered Mable dress and comfortable straight legged jeans to refresh Autumn wardrobe. Very pleased with both items, both versatile pieces. Easy process and very friendly customer service
12 oktober 2025
Svar från FatFace - FROME
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - FROME
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
Very friendly and helpful staff
Very friendly and helpful staff.
Great that they welcomed and loved dogs.
20 september 2025
Svar från FatFace - FROME
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
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