Brilliant staff in Fatface Chichester. Always friendly and helpful. Recently had to take back a pink denim type jacket which I ordered on line because the wrong size had been sewn in it. All sorted ou... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Always friendly in store, willing to help etc (the ladies in particular as I haven't really interacted much with the guy who works there). Use the shop often so know it is a consistent standard and ca... Se mer
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I was disappointed this week to receive a call from Evri that the item I ordered from you had arrived in a very damaged condition and they refused to deliver it. I will be contacting you again to r... Se mer
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Staff attitude and helpfulness. A complicated return but the Manager was Top draw! Even received an additional amount of £5 on my credit for any inconvenience. Ended up purchasing two of the same i... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
83 East Street, PO19 1HA, Chichester, West Sussex, Storbritannien
- 01243 539731
4,6
Utmärkt
180 omdömen
Ber kunder att lämna omdömen
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Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Parcel for store collection was delayed…
Parcel for store collection was delayed by several days.
3 maj 2025
Svar från FatFace - CHICHESTER 2
Thank you for taking the time to leave your review. We're really sorry to hear that your order took so long to arrive, we understand that this is disappointing and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
Used free collect from store
Used free collect from store. Order arrived on time. Happy with Light Blue Berwick Laundered Half Neck Jumper. Good fit and sale price meant great value.
Chichester staff excellent as ever.
5 maj 2025
Svar från FatFace - CHICHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - CHICHESTER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Svar från FatFace - CHICHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order online and collect in…
Easy to order online and collect in store. The top was lovely but sadly the skirt was too long for me. However, no fuss refund. Both items purchased were great quality and style.
30 mars 2025
Svar från FatFace - CHICHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Breton tees in store delivery.
I ordered to be delivered to store because I had visited a branch which did not have the right colour for me. The collection was very easy and I had the package opened just to make sure it was right before leaving. I was offered the chance to try it on but having worn your Breton tees for years did not need to they are well made and last for years.
3 mars 2025
Svar från FatFace - CHICHESTER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Just such lovely helpful staff in the…
Just such lovely helpful staff in the shop. Nothing was too much trouble. A good experience on a wet chilly day.
9 februari 2025
Svar från FatFace - CHICHESTER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Short cord skirt.
I ordered this skirt online and collected from my local shop. It was readily available in my size and the staff in the shop were very helpful as always.
I love the skirt it fits true to size (10) and a great length. Will definitely buy this again in a different colour.
15 december 2024
Svar från FatFace - CHICHESTER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered two cardigans by mistake and…
I ordered two cardigans by mistake and was able to deal with the error swiftly when picking up in Chichester. There was no difficulty in being refunded and the cardigan went straight away to another customer! Excellent service!
14 december 2024
Svar från FatFace - CHICHESTER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Mostly great…
Lovely dress that arrived into the store quickly. Communication via email was good. The only slight downside was that, while the staff are usually super friendly and helpful, one of the guys there was quite standoffish both times we were in.
26 november 2024
Svar från FatFace - CHICHESTER 2
Hello! Thank you for taking the time to leave your 4* review. We note you comments and will be sure to pass this feedback on,
Thank you, LE
Click and Collect Order
I used the click and collect service with this order. It arrived as expected and I tried my purchases on in the store before leaving. Staff polite and helpful.
20 november 2024
Svar från FatFace - CHICHESTER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service.
18 november 2024
Svar från FatFace - CHICHESTER 2
Hello!
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great t shirts at a bargain price…
Great t shirts at a bargain price proper size great material and nicely coloured and printed
2 november 2024
Svar från FatFace - CHICHESTER 2
Hi Gary
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Poor customer service
Bought a Paisley Scarf at 16.39. I was the only customer in the shop. I put the scarf on the desk and Olly processed the payment; I said I didn’t need a bag. My scarf was crumpled on the counter - He didn’t touch it after scanning the code. He completed the transaction and turned away. I asked if he was going to fold the scarf and he said - “It’s a scarf, that’s it” and then turned to the female assistant who was looking at the display rails and started talking to her. She heard my comment and looked awkward. He was rude, didn’t engage with me as a customer on any level. I accept it’s only a scarf but you sort of expect the staff to make you feel that they think it’s a nice choice and treat it with a little respect but Olly simply couldn’t be bothered. As the only customer in the store, he made it clear I was an inconvenience. Went on to Seasalt and had a completely different experience. Maybe Olly should have some customer training?
27 september 2024
Omdöme utan inbjudan
Svar från FatFace - CHICHESTER 2
Good morning Clarinda
Thank you for your review.
I am incredibly sorry to hear of your recent experience in our Chichester store. This isn't what we like to hear at all.
I will reach out to the store this morning, to investigate this further. Thank you for bringing this to our attention.
Take care, LE
Review of Chichester store
Wry good sales on but when I got to the till the bar code had been cut and the two young ladies struggled to get it and so had to call a third person to come and sort it out. Had to wait around 5-10 minutes but they did apologise
26 augusti 2024
Svar från FatFace - CHICHESTER 2
Good morning
Thank you for taking the time to leave your review and for providing your feedback on our Chichester store.
Take care, LE
Svar från FatFace - CHICHESTER 2
Hello Lisa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Went to pick up items
Went to pick up items. Shop closed until following day. Staff training!!
21 augusti 2024
Svar från FatFace - CHICHESTER 2
Hello Julian
Thank you for your review.
I am sorry to hear that your local store was closed when you attempted to visit - I can understand this is disappointing.
Take care, LE
Svar från FatFace - CHICHESTER 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - CD
Friendly staff
12 augusti 2024
Svar från FatFace - CHICHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Beautiful bag
Beautiful bag. Love the long strap and soft Leather. I have many Fat Face bags. Always wait for the sale as huge reductions.
6 augusti 2024
Svar från FatFace - CHICHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your Bag and we look forward to welcoming you back soon.
Take care.- GM
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