Brilliant staff in Fatface Chichester. Always friendly and helpful. Recently had to take back a pink denim type jacket which I ordered on line because the wrong size had been sewn in it. All sorted ou... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Always friendly in store, willing to help etc (the ladies in particular as I haven't really interacted much with the guy who works there). Use the shop often so know it is a consistent standard and ca... Se mer
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I was disappointed this week to receive a call from Evri that the item I ordered from you had arrived in a very damaged condition and they refused to deliver it. I will be contacting you again to r... Se mer
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Staff attitude and helpfulness. A complicated return but the Manager was Top draw! Even received an additional amount of £5 on my credit for any inconvenience. Ended up purchasing two of the same i... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
83 East Street, PO19 1HA, Chichester, West Sussex, Storbritannien
- 01243 539731
4,6
Utmärkt
180 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to order and quick delivery
Easy to order and quick delivery. In store collection is excellent. Staff in the Chichester store were very helpful and polite. The jacket was a perfect fit and the colour is lovely
5 december 2025
Svar från FatFace - CHICHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Sparkly cardi
I was able to return an item that was too big and pick up the next size down. I tried it on in the shop and returned the bigger one over the counter. Both were ordered online. Staff were polite and helpful.
6 december 2025
Svar från FatFace - CHICHESTER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Svar från FatFace - CHICHESTER 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Item looked nothing like picture
Item looked nothing like picture and had to be returned.
5 december 2025
Svar från FatFace - CHICHESTER 2
Hey Sarah,
Thank you for taking the time to leave your review. I am sorry to hear that your order was not as you were expecting. I understand this must have been disappointing. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, CM
Svar från FatFace - CHICHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
10/10
A vast range of products, easy to find, staff friendly and if I need assist very helpful.
6 november 2025
Svar från FatFace - CHICHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
supposed to take two working days to…
supposed to take two working days to arrive, took a week to arrive. Very delayed.
14 oktober 2025
Svar från FatFace - CHICHESTER 2
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
Brilliant Bosbury chinos
Ordering was simple, size guide is ok to find, local store delivery is a useful saving and the shop assistants were very helpful, friendly and offered advice on trying on in store, returns processing if needed (it wasn't) and further offers.
29 augusti 2025
Svar från FatFace - CHICHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great value for money (sales)
Great value for money (sales). Easy to order, quick delivery to store. Great experience overall.
24 augusti 2025
Svar från FatFace - CHICHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The dress arrived in a few days
The dress arrived in a few days, easy to collect from shop
26 augusti 2025
Svar från FatFace - CHICHESTER 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Welcoming and efficient staff
17 augusti 2025
Svar från FatFace - CHICHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy ordering & simple collection
Easy ordering & simple collection
Easy navigation within the website, order placement and payment a breeze. Collection a doddle - not much more to say.
7 augusti 2025
Svar från FatFace - CHICHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good sale items and speedy delivery…
Good sale items and speedy delivery with friendly helpful in store assistants.
11 augusti 2025
Svar från FatFace - CHICHESTER 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff were so helpful clothes good…
Staff were so helpful clothes good quality and variety of stylrs
2 juli 2025
Svar från FatFace - CHICHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - CHICHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Not worth the money anymore
I've been purchasing clothing from Fat Face for years, but over the last 18 months, I've noticed a dramatic drop in quality. I don't know whether it's because they changed their production methods or materials, to save money, but one thing they haven't changed is the steep price. I purchased a pack of Multi Sealife socks less than 6 months ago and the heel is already wearing through on two pairs. I've got t-shirts which I purchased a year ago and are already getting holes in and around the seams of the collar and arms. Most items I wear maybe once every week or every two weeks and at most, I'm sitting at my desk working for the day (it's not like I'm using them for running or the gym). I've got socks from other companies that I've had for well over two years and I haven't gone through the heels on. It's all very disappointing. I purchase from Fat Face because I liked their culture and corporate values (although I'm still not happy they moved production away from the UK). However, now the quality has dropped, I'll be switching to other brands, like White Stuff and Rapanui.
1 juli 2025
Omdöme utan inbjudan
Svar från FatFace - CHICHESTER 2
Thank you for taking the time to leave your review. We are sorry to hear that your item encountered a fault with your item. We trust you have contacted us already, but if not, please do email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you. LE
Always friendly in store
Always friendly in store, willing to help etc (the ladies in particular as I haven't really interacted much with the guy who works there). Use the shop often so know it is a consistent standard and can't fault the customer service I have received. Not their fault but wish there was more short leg styles available in the longer skirts, dresses and trousers, these can also be hard to come by online in smaller sizes.
15 juni 2025
Svar från FatFace - CHICHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - CHICHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered on line as no size 6 available…
Ordered on line as no size 6 available in store.
Arrived in store very promptly, love trousers for warm weather.
Would really appreciate more small sizes available in store please.
12 maj 2025
Svar från FatFace - CHICHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Svar från FatFace - CHICHESTER 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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