Great quality Henley, Fat Face kept me updated throughout the process and I had it within 48hours. Excellent service, thank you.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered bikini bottoms online to pick up at the Chelmsford store. I received several emails advising that my purchase was available to collect but when I went to the Chelmsford store they didn’t hav... Se mer
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Exceptional Returns Policy. Ordered a pair of slip-ons online, they were a size bigger. Called Chelmsford's outlet for an exchange, excellent customer service from the phone call to collection. 'Tra... Se mer
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Very good than you, my dresses came in a few days & I could collect them from Next at Chelmer Village store, which saved me going into town. I just wondered if had thought of doing the Simone range... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
Block 2 96 Bond Street, CM1 1GH, Chelmsford, Essex, Storbritannien
- 01245 266696
4,7
Utmärkt
154 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
When I visit my fat face Chelmsford store always welcomed with a friendly smile of greeting. Staff happy to help due to sister being in a wheelchair. Great variety of clothing choice
When I visit my fat face Chelmsford store staff always friendly and helpful and accommodating as sometimes I have my sister with me whose in a wheelchair
Alway good variety of choice in clothing
Only problem is I spend to much money
29 oktober 2022
Svar från FatFace - CHELMSFORD 2
Thank you for such a lovely review. We are always on hand to help! This information will be shared with the crew in store :) - RS
The item a lovely printed yoke frill…
The item a lovely printed yoke frill long-sleeved top in pattern and brown good quality and fits wekj
6 augusti 2022
Svar från FatFace - CHELMSFORD 2
Hi Gabrielle, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful staff
I had ordered my item which when received it was too large. I returned this to a shop and they said they were not able to now reorder this item as it was now on sale.
He checked that there was the next size down and advised me to order online. This I did and once I received the next size down, the original was returned to the shop who reimbursed me.
Very helpful. Thank you
7 september 2022
Svar från FatFace - CHELMSFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Svar från FatFace - CHELMSFORD 2
Hello Susan
Thank you for your 5 star review.
Have a great day!
Take care, CT
Svar från FatFace - CHELMSFORD 2
Good Morning Kay!
Thanks for taking the time to leave a review. Hope you have the best day! Take care -KC
Staff were lovely and very helpful
Staff were lovely and very helpful, always a positive shopping experience at Chelmsford branch
21 augusti 2022
Svar från FatFace - CHELMSFORD 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Quick and easy delivered on time
21 juli 2022
Svar från FatFace - CHELMSFORD 2
Hello Gary,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received.
Have a great day! DW
Amazing customer service!!!
Amazing customer service!!!
Two stores went above and beyond when I needed a different sized item of clothing that was out of stock online, which I needed very quickly.
18 juli 2022
Svar från FatFace - CHELMSFORD 2
Good afternoon, Laura
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our stores.
Enjoy the rest of your day and stay safe. JB
A special shop !!
Often pop in and often find real gems !! A cotton shirt......a beautiful cardigan.........not always but sometimes.....then its extra special !!!
16 juli 2022
Svar från FatFace - CHELMSFORD 2
Hi Rhena,
Thank you for your 5* review. We love to hear that you are happy with your new purchase and the service you have received. Many thanks-AB.
Great service
A big thank you to Michael in your Chelmsford store.
Great service. Calm, friendly efficient.
3 juli 2022
Omdöme utan inbjudan
Svar från FatFace - CHELMSFORD 2
Good Morning
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Chelmsford store. Please be assured that I will pass this onto the crew members involved.
Have a good week!
EP
Svar från FatFace - CHELMSFORD 2
Good morning,
Thank you for leaving us this review about your shopping experience with us, it is so nice to hear such positive comments about the quality and service you received. Take care, - ES
Thank you for being a loyal customer of ours!
Superb.
Superb., Brilliant.. We have been purchasing Fatface clothes since 1988 .. and in those days we had to travel to the West Country from the South of England . So its proof in the pudding how excellent the customer service is, coupled with excellent quality of clothes’ A huge thank you.. FATFACE ..
15 juni 2022
Svar från FatFace - CHELMSFORD 2
Good morning, Kay
Thank you for being a loyal customer of ours! It's great reading such positive comments about the quality and service you received. We hope you love your new items and continue to enjoy shopping with us
Have a great day! JB
Returned a couple of items that I had…
Returned a couple of items that I had ordered on-line and purchased 2 more items. All dealt with promptly by the assistant who was very friendly.
11 juni 2022
Svar från FatFace - CHELMSFORD 2
Hi Viv, thank you for your lovely review on the Chelmsford Store. This is really great to hear that they could help you out. Take care, LE
I absolutely love my dress
I absolutely love my dress, it is super comfy, stylish and flattering. I teamed it with trainers and a denim jacket and received lots of compliments. It made me feel girly, confident and fun. It washes well, it does need ironing - but I won’t hold that against it! Lol it’s a little pricey but you really do get what you pay for in terms of quality most of the time and it really does feel well made and well designed. The stripes go all the right ways to be flattering and the pockets are a massive bonus!
7 maj 2022
Svar från FatFace - CHELMSFORD 2
Hi Samantha, thank you for your 5* review - I am so pleased to hear that you have had a positive shopping experience, this is wonderful! LE
Ladies Wear
Always a fabulous range of well designed and made clothing
And,what I call a " proper sale " !!
6 maj 2022
Svar från FatFace - CHELMSFORD 2
Hi Marianna
Thank you for your kind words. We are glad that you love the fabulous range that we have. Kind regards DW
Excellent customer service here at the…
Excellent customer service here at the Chelmsford branch, nothing is to much trouble, very helpful.
13 mars 2022
Omdöme utan inbjudan
Svar från FatFace - CHELMSFORD 2
Hi Les
So good to hear you enjoyed your experience of our Chelmsford store. Thank you for feeding this back to us which will be passed onto them. We look forward to seeing you in there again in the future. I hope you're having a good day. MJ
Chelmsford store………Visited to bring…
Chelmsford store………Visited to bring back a return and left with 2 more items! Served by a lady with short blonde hair very chatty, helpful and knew her stuff. Bought 2 items I wasn’t planning on simply because of her excellent customer service and the fact it looked great on her as she was wearing one of the items! Will definitely be back thank you
13 mars 2022
Omdöme utan inbjudan
Svar från FatFace - CHELMSFORD 2
Hi Alannah
So great to hear about your experience in our Chelmsford store. Thank you for taking the time out to feed this back to us. I'm glad you came away with two quality items. I will pass your comments onto the team down there, they will really appreciate what you've said. Have a lovely evening. MJ
The Chelmsford team
The Chelmsford team (Debbie, Deb & Jo S) are a credit to the Fat Face family! Always so helpful and friendly, they go above and beyond to help their customers! Shopping in there is a really positive experience.
22 januari 2022
Omdöme utan inbjudan
Svar från FatFace - CHELMSFORD 2
Good Afternoon Jodie
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Chelmsford store. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a lovely weekend.
- EP
Website better than in store this time.
The online presence seems better at providing products than the store, although they had no stock of the item I wanted & were unable at the time to order it for me- even they tried to be helpful.
Maybe it's just the way of the world now?
But I got what I needed from the website & delivered quickly even if only notified 30mins before it turned up !
30 november 2021
Svar från FatFace - CHELMSFORD 2
Hi David,
Thank you for taking the time to leave us your review.
We are glad to hear you are happy with your online experience.
Merry Christmas! - ES
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