Great quality Henley, Fat Face kept me updated throughout the process and I had it within 48hours. Excellent service, thank you.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered bikini bottoms online to pick up at the Chelmsford store. I received several emails advising that my purchase was available to collect but when I went to the Chelmsford store they didn’t hav... Se mer
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Exceptional Returns Policy. Ordered a pair of slip-ons online, they were a size bigger. Called Chelmsford's outlet for an exchange, excellent customer service from the phone call to collection. 'Tra... Se mer
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Very good than you, my dresses came in a few days & I could collect them from Next at Chelmer Village store, which saved me going into town. I just wondered if had thought of doing the Simone range... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
Block 2 96 Bond Street, CM1 1GH, Chelmsford, Essex, Storbritannien
- 01245 266696
4,7
Utmärkt
153 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Always very pleasant and efficient when…
Always very pleasant and efficient when collecting my orders.
24 november 2023
Svar från FatFace - CHELMSFORD 2
Good afternoon, Mr. White.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Chelmsford store.
Take care, JB
Helpful and efficient staff
20 november 2023
Svar från FatFace - CHELMSFORD 2
Hello Clare
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service at the…
Great customer service at the Chelmsford shop as always. And my husband loves his jumper. His favourite!
11 november 2023
Svar från FatFace - CHELMSFORD 2
Hi Junita
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Went to collect my order on Saturday…
Went to collect my order on Saturday but the store was closed all day due to staff sickness and I’ve now got to make another trip this weekend to collect.
Not great service
9 november 2023
Svar från FatFace - CHELMSFORD 2
Hello Laura
Thank you for taking the time to leave your review.
I am sorry to hear that the Chelmsford store was closed for a period of time on the day you visited the store. Unfortunately, as I am sure you can understand, this was not a planned closure and due to sickness, the store could not be opened. Thankfully this was only for a short while on the day, and the Crew in store are all in good health now.
Thank you for your understanding.
Take care, LE
Easy to order for collection from shop.
3 november 2023
Svar från FatFace - CHELMSFORD 2
Hi Simon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
GREAT QUALITY OF COAT AND FITS LOVELY
31 oktober 2023
Svar från FatFace - CHELMSFORD 2
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Very pleased with my shoes delivery was…
Very pleased with my shoes delivery was very quick
27 oktober 2023
Svar från FatFace - CHELMSFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Quality clothing
Always great customer service. Returns never an issue. more With the demise of Debenhams and its many brands Fatface i feel could cater to slightly older age group. We do not all look great in skinny jeans/chinos
23 oktober 2023
Svar från FatFace - CHELMSFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Great service and quick delivery to my…
Great service and quick delivery to my chosen store. Very pleased with my purchase.
16 oktober 2023
Svar från FatFace - CHELMSFORD 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Svar från FatFace - CHELMSFORD 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
A great sales assistant in your…
A great sales assistant in your Chelmsford branch who sorted out my returns this week, without any hesitation. Professional customer service goes a long way, so well done Fat Face!
15 september 2023
Svar från FatFace - CHELMSFORD 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - CHELMSFORD 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I really enjoyed shopping at Fat Face
I really enjoyed shopping at Fat Face , really nice staff
21 augusti 2023
Svar från FatFace - CHELMSFORD 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Exceptional Returns Policy.
Exceptional Returns Policy.
Ordered a pair of slip-ons online, they were a size bigger. Called Chelmsford's outlet for an exchange, excellent customer service from the phone call to collection. 'Tracy or Fiona' can't recall name of lovely lady who served me.
Some big companies tell you if ordered online, return it online, which could be a hassle and takes a long time to be sorted.
11 augusti 2023
Svar från FatFace - CHELMSFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Great customer service
Great customer service and quick delivery. Lovely quality product.
10 augusti 2023
Svar från FatFace - CHELMSFORD 2
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – SK
Store is well laid out and staff are…
Store is well laid out and staff are really helpful and friendly. Fat face sizing is great and lots of clothing choice
12 augusti 2023
Svar från FatFace - CHELMSFORD 2
Thank you for your review! We deeply appreciate your feedback and we hope to see you again soon! - RS
Svar från FatFace - CHELMSFORD 2
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Great sale prices
Easy to order, nearly half priced dress, what’s not to like ….. and the usual smiley faces when I collected at my Chelmsford store :)
2 augusti 2023
Svar från FatFace - CHELMSFORD 2
Good Morning Brenda, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - JW
Svar från FatFace - CHELMSFORD 2
Good Morning Janet, Thank you for your feedback the crew at the Chelmsford store. It is so wonderful to read about the great experience you had instore. Have a great day! - JW
Great service both online and in store.
30 juli 2023
Svar från FatFace - CHELMSFORD 2
Good Morning Andy,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - JW
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