Due to very limited store space locally FatFace only seem to stock jeans in very dark blue in my size (hint we don’t all want dark blue!) I ordered a pair online. There was a two day delay to be able... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The usual great quality and value from FatFace. Shop staff were very helpful, and it's really useful to be able to assess the material, fit and quality before purchase.
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Staff were (eventually) helpful, although a bit too much in-house banter upon entry! Not enough stock so forced to buy items online & go to shop to collect because of FF's delivery charges. More item... Se mer
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I had an issue with my last order from Fatface so I rang their customer helpline and spoke to Jo who was absolutely fantastic, she simply could not have been more helpful or reassuring. My issue was... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
7/8 Market Street, CB2 3PA, Cambridge, Cambridgeshire, Storbritannien
- 01223 354794
4,6
Utmärkt
138 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
It was quite fast to purchase online…
It was quite fast to purchase online and be able to pick up next day. The down side is that there is no return label by post anymore, but I guess it is expensive. Great service, great goodies, never the less.
8 september 2024
Svar från FatFace - CAMBRIDGE 2
Hello Renata
Thank you for your review.
I am pleased to hear that you found our Click and Collect service to be efficient. This is great news!
I will be sure to pass your comments to our team regarding the returns labels in parcels for their attention.
Take care. LE
My recent order arrived on time in days…great service from Fat Face
My recent order arrived on time in days well packaged. The product was lovely but a bit too big. So I had to return it to the shop. The staff were very friendly & helpful. Would shop there any day. Great service!
9 september 2024
Svar från FatFace - CAMBRIDGE 2
Hello Margaret
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Cambridge store - this is great to hear. Take care, LE
Cambridge Store
Cambridge Store ~ Manager (Scottish chap) absolutely ACE and should be rewarded, always extremely helpful, polite and friendly at same time being professional to all customers. Have been served by him very many times.
20 augusti 2024
Svar från FatFace - CAMBRIDGE 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I am always very pleased with the…
I am always very pleased with the quality of the items I purchase and the service I receive.
16 augusti 2024
Svar från FatFace - CAMBRIDGE 2
Hi Carolyn,
Thank you for your 5* review. We're pleased to hear that you are pleased with the quality of your item and the service you have received. Have a great day! Many thanks-AB.
The staff at the Cambridge shop are so nice
The staff at the Cambridge shop are so nice, friendly and helpful. I like Fat Face clothes very much, especially at sale time!
10 augusti 2024
Svar från FatFace - CAMBRIDGE 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very friendly …
Very friendly welcoming staff nothing too much bother went the extra mile!
27 juli 2024
Omdöme utan inbjudan
Svar från FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your positive feedback regarding one of our stores! We look forward to welcoming you back soon.
Take care. -GM
My favourite shop!
Always shop at Fatface, the clothes are good quality and well priced. The staff are always friendly and helpful
24 juni 2024
Svar från FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re delighted to read your positive feedback regarding quality, pricing and our stores. We look forward to welcoming you back soon!
Take care.- GM
FatFace Cambridge
Love the design and materials at FatFace 😍
And the staff at Cambridge was so nice and helpful. My favourite clothing shop.
5 juli 2024
Omdöme utan inbjudan
Svar från FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your positive feedback!
We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -LA
Quick delivery
Quick delivery, no quibble return to the shop of the other size I ordered. and I love my purchase!
18 juni 2024
Svar från FatFace - CAMBRIDGE 2
Hello Nadia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Denim shirt
The garment looks better in the photo than in reality. I visited the Cambridge shop but it didn’t have a single example of the shirt to view, I ordered online instead. To me the fit is on the small side. The buttons also seem too small for the buttonholes and tend to come undone. The service was pretty efficient, but in truth I’m left feeling a little disappointed with the garment I received.
15 juni 2024
Svar från FatFace - CAMBRIDGE 2
Good Morning,
Thank you for taking the time to leave a review.
I am sorry to learn of your disappointment in your recent purchase.
If you would like us to review in more detail, please pop us an email to customerservices@fatface.com with images so we can pass this onto our garment team to investigate.
Thank you for your continued patience.
Take care, ED
Great qualityItems delivered on time as…
Great qualityItems delivered on time as described
6 juni 2024
Svar från FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and delivery. We hope you love your order!
Take care.- GM
Great bargain in sale
Great bargain in sale. Ordered 2 for sizes, returned 1 in shop, super fast refund!
26 maj 2024
Svar från FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Fatface-great quality and service
Great quality clothes delivered amazingly quickly within a couple of days.
12 maj 2024
Svar från FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Svar från FatFace - CAMBRIDGE 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Fantastic service
Fantastic service! It's always great to go into a shop which has welcoming, attentive staff, and of course, lovely clothes! Couldn't recommend enough!
11 maj 2024
Omdöme utan inbjudan
Svar från FatFace - CAMBRIDGE 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Cambridge store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Easy click and collect
Easy to order online and collect in store. Arrived quicker than expected!
25 april 2024
Svar från FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon!
Take care. -GM
Issue resolved promptly in store
Excellent customer service in store after I had an issue with my E-receipt not arriving. Thank you!
23 april 2024
Svar från FatFace - CAMBRIDGE 2
Hello,
Thank you for your review, we are very sorry that you did not receive your E-receipt from our store.
I can see you have emailed us about this and I will now get back to you.
Take care, SW.
From the time I have put my order in
From the time I have put my order in, I was kept updated where the order is until received. I have also visited the shop in Cambridge and received very good service.
26 april 2024
Svar från FatFace - CAMBRIDGE 2
Hello Agnes
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - CAMBRIDGE 2
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience, and we hope you love your purchase!
Take care. -GM
Good quality material and good feel
25 mars 2024
Svar från FatFace - CAMBRIDGE 2
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new purchase and the quality and fit of it. I hope you continue to enjoy our products as much as we do.
All the best, MM
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