I find the on line ordering very easy. Collecting in store is easy. I recently called the customer service number to ask about some V&A print trousers which I wanted to exchange for a smaller size,... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Quick delivery, well-made, stylish clothes and professional staff. I had to return items as they were too large and all staff I encountered in your Bath branch were friendly, helpful and polite.
Företaget har svarat
Quick delivery , good quality and nice style . Reasonable price also . Will definitely come back again and highly recommend . Than you Fatface !
Företaget har svarat
Not recommend to work here (unless you are normal) Not a good place to work if you are autistic or have any hidden disabilities, she will treat you unfairly and is mean (in private, never shows it... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
4 St Lawrence Street, SouthGate, BA1 1AN, Bath, Somerset, Storbritannien
- 01225 465752
4,7
Utmärkt
189 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lovely bag, great service!
Saw bag in shop. Nice style but wrong fabric. Kind girl in shop looked up on line and found alternative green daisy fabric which I ordered on line. Arrived quickly and delighted. Took original back to shop for refund. Very satisfied with good sized useful bag made of cotton and lots of pockets. Thank you!
21 juli 2022
Svar från FatFace - BATH
Good morning Carrie,
Thank you for your 5* review regarding your recent visit to our Bath Southgate Store. It is great to read such positive comments, and will be sure to pass this on to the team.
Have a great day!
Take care, EG
Svar från FatFace - BATH
Hi Donna,
Thank you for your 5* review on your recent online order. I am really pleased to hear that you have had a successful shopping trip and we look forward to welcoming you back soon. Take care, LE
He ido a comprar unos pantalones y al…
He ido a comprar unos pantalones y al pagar no me han aceptado el pago en metálico.
No compro por norma donde no me dan la libertad para pagar como yo quiera.
Creo que la comodidad que a ellos les reporta no se justifica con el atentado a mi libertad.
Evidentemente no volveré a entrar
10 juli 2022
Omdöme utan inbjudan
Svar från FatFace - BATH
Good afternoon, Cesar
I am sorry to read that our Bath store did not accept your money for your purchase. I can assure you that our stores will accept payment either by cash or card (Sterling - UK, Euros - Republic of Island and Dollars - US).
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. JB
Svar från FatFace - BATH
Hi Tony, Thank you for your review. We are glad to hear you are pleased with the service you have received. - ES
Everything went very smoothly and as…
Everything went very smoothly and as planned and promised.
1 juni 2022
Svar från FatFace - BATH
Hi Maureen,
Thank you for your 5* review. It is great to hear that your recent experience with us was smooth and as promoised.
Have a great day!
Take care, EG
Great staff
Visited Fat Face Southgate store in Bath was served by Tash who was extremely helpful the whole experience was fantastic well done
12 maj 2022
Omdöme utan inbjudan
Svar från FatFace - BATH
Hi Carol, thank you for your lovely review on the Bath Southgate store - this is really wonderful and your comments will be passed onto the team. Take care, LE
My sisters have been buying dresses …
My sisters have been buying dresses from Fatface for years & my sister had this particular dress on when I saw her so I decided to buy 1 for myself & I absolutely love it, I ordered 2 different sizes to see which fitted me so sent the larger 1 ( 16) back & kept the 14 ..
11 maj 2022
Svar från FatFace - BATH
Hi Jayne, Thank you for your review. This is really great feedback and we are so pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service - Bath store
Visited the Bath store and the member of staff called Nola was excellent, patiently checking various items for sizes, availability etc and ordering on line on our behalf …. great service and attention to the customer.
3 maj 2022
Omdöme utan inbjudan
Svar från FatFace - BATH
Hi Rae, thank you for your lovely review on the Bath Store. This is so great to hear and this will be passed onto the store team, Take care, LE
Tash was more than helpful today
Tash was more than helpful today. Helped me with sizes and went to stock room several times. Lovely experience.
2 maj 2022
Omdöme utan inbjudan
Svar från FatFace - BATH
Hi there, thank you for your review on the Bath store - this is so wonderful to hear! Thank you, LE
I was served by Max in Bath store and…
I was served by Max in Bath store and he was a very happy and polite young individual. Thank you Max.
24 april 2022
Omdöme utan inbjudan
Svar från FatFace - BATH
Good afternoon, Simon
Thank you for leaving us this review about your shopping experience instore, it's great reading such positive comments about the quality and service you received.
Take care, JB
Excellent service at the Bath Store
Excellent service from both Caryl and Carys today at the Bath store, helping to find stock and placing an order online for me. Thank you!
20 april 2022
Omdöme utan inbjudan
Svar från FatFace - BATH
Good Afternoon Sue
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Bath store.
Please be assured that I will pass this onto the crew members involved for you.
I hope you have a great weekend!
- EP
FatFace Bath Southgate
I visited FatFace at Bath Southgate and had a lovely experience with the Assistant Store Manager Caryl. She was so polite and friendly and offered her assistance straight away. She helped in the changing rooms with different sizes and I came away with a lovely dress and skirt for the upcoming summer months. She showed a genuine interest and obviously enjoys her role very much. She was a ray of sunshine in the store.
5 april 2022
Omdöme utan inbjudan
Svar från FatFace - BATH
Good afternoon Jade!
I am so happy to read what a positive experience you had in the Bath Southgate store. I will be sure to pass this on to the wonderful team.
I hope you have a wonderful day! DW :)
We visited the store in Bath with our…
We visited the store in Bath with our two dogs. The staff, especially Natasha we’re really friendly and helpful and said that my husband and I could both shop with the dogs in tow. They even offered dog treats that they kept behind the tills! Store looked fab and we bought some lovely clothes.
16 mars 2022
Omdöme utan inbjudan
Svar från FatFace - BATH
Hi Deborah
Great to hear about your visit to our Bath store and that you and your four legged friends received a warm welcome! I will pass your positive feedback on to the team there. I'm sure they are looking forward to seeing you again. Have a lovely day. MJ
Love FatFace clothes
Love FatFace clothes, my latest purchase is a cardigan with a hood, soft, perfect fit, looks great!
14 mars 2022
Svar från FatFace - BATH
Hi there
Yes, that Debbie Hoodie looks great. Thank you for your positive comments, we really appreciate it. So good of you to rate us as 5 stars. I hope you've had a good day. MJ
a very patient and kind Tash helped me…
a very patient and kind Tash helped me today
brilliant service
12 mars 2022
Omdöme utan inbjudan
Svar från FatFace - BATH
Hi there
Good to hear Tash was able to help you out and thank you for your positive comments. I will pass these onto our Bath team. Enjoy your day. MJ
Shopping at Fatface Bath.
Today my wife and I attended Fatface in Bath. We were looking for a new jumper for my wife.
We were lucky enough to be approached by Caryl one of the shop floor staf who could not have been more helpful.
We honestly thought we had our own “personal shopper”.
Without being pushy she was helpful, showed a great knowledge of the products and gave sound advice.
We left having made a purchase and feeling good about the whole experience.
Thank you Caryl and thank you Fatface.
8 mars 2022
Omdöme utan inbjudan
Svar från FatFace - BATH
Hi Chris,
Thank you for your 5* review. I am happy to hear that you had such a fantastic shopping experience in our Bath Southgate store. We really appreciate you taking the time to leave your review. I will pass your lovely comments onto the store and their area manager directly. Have a great day! All the best-AB.
Great service from the amazing Noia at…
Great service from the amazing Noia at Bath shop. Ordered me a shirt on-line as didn't have my FatBody size in stock! She was very helpful and very friendly. Felt like I was chatting to a friend.
7 mars 2022
Omdöme utan inbjudan
Svar från FatFace - BATH
Hi Mike,
Thank you for leaving us this 5* review about your instore shopping experience. It's great reading such positive comments about the service you receive from our staff Noia in the Bath Southgate store. I shall pass this on to the store and have a great day! Take care, LM
I was served by Kelly in the bath…
I was served by Kelly in the bath fatface store today, and wanted to say a massive thank you as Kelly went above and beyond to help me get the item I wanted. Very happy customer.
25 februari 2022
Omdöme utan inbjudan
Svar från FatFace - BATH
Hi Sophie,
Thank you for your review.
It's amazing to hear that you had such a great experience in store. I will ensure that this feedback is passed on and I hope you enjoy your items.
Have a great day!
JH
Svar från FatFace - BATH
Hiya, Thank you for the 5 star review and great to hear you received such goods service from our staff instore. Have a lovely day, LM
Svar från FatFace - BATH
Thank you so lovely to hear about great customer service CP
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.