FatFace - BASINGSTOKE 2 Omdömen 

Good quality not fancy but always look good

Excelent quality clothes, really good service either online or in store. Highly recommended.

The Staff are always so helpful and kind.
Love FF clothes

good service, good products

excellent shorts (men's)

Excellent customer service. Great quality clothes. Lots of choice

Parcel came quick but unfortunately dresses did not fit. So will be returning.

Good quality clothing, as expected from Fat Face. Nice fit, styles and colours. The clothes that I ordered arrived in store on time for my collection. I'm pleased with my new summer tops and trousers, and I have been wearing them already.

I ordered from Fatface on a Tuesday morning and was able to pick it up from my local Fatface store on the Wednesdsy afternoon. Really great service. I'm also very happy with both my purchases so I couldn't ask for more.

I ordered online and collected from the Basingstoke shop where I tried on the clothes. Both the shirt and the chinos were a good fit. The shirt was very crumpled as it arrived vacuum packed having been rolled up excessively. The staff was helpful and friendly.

Easy to order online and have delivered to my local store

A very helpful and lovely sales assistant at my local Fat Face shop

Love Fat Face! Good quality clothes and lovely patterns. Staff in my local branch are always friendly and helpful.

Good overall service

I love Fatface clothes. The staff at my local store and very friendly and helpful.

Fatface never fails to make me happy! The merchandise is fabulous and the staff in the Basingstoke store are brilliant! Also, it has been very straightforward to both order online and return items. Well done!

I love Fatface. Ordered some gorgeous slippers. Cannot fault them. So comfortable and warm. Best slippers I've ever had. The store is amazing. Such helpful and friendly sales staff.

James at the counter was really helpful in getting something ordered for us before Christmas. Thank you!

Always excellent quality. Always lovely staff in the Basingstoke branch…..they are wonderful!!

I have shopped with Fatface for many years and have never had an issue until now! I ordered £88 worth of clothing online on the 28th November (some of which was reduced due to Black Friday). I decided to have it delivered to the Basingstoke store to pick up the following week. This is my nearest store, but still a 20 mile drive away. Due to illness I was unable to pick up when I received my order confirmation, but part of the order was delayed so I went on the 10th December to pick up. That morning I received another email confirming I needed to pick up my order before 12th December otherwise it would be returned.
At the till in the Basingstoke I showed the assistant my confirmation, but she couldn't find my order on the system. I gave her my name and postcode and she went to collect it. She gave me a small package which I knew couldn't hold all my order. I opened it to find a pair of male trousers. It wasnt my order, my name or my postcode.
To cut a long story short I waited for 40 minutes for the assistant to try and get through to customer services on the phone. My order clearly wasn't at the Basingstoke store. I even decided to check Next incase it had been delivered there by mistake, but it hadn't. I returned to Fatface to find her still on the phone on hold! I had to leave my details at this point as I needed to pick up my daughter. I was so frustrated, the manager said my order probably went to Amersham store as that had happened in the past! Really helpful info....NOT!
So after a 40 mile round trip I still had no order and was £88 down.
I got through to customer services myself via the chat app and they confirmed it wasn't at Basingstoke store (no sh*t!) Even through I have 3 emails confirming that it was!
CS said they would reorder my order, however half of it was now out of stock and also at its full price! The dress in particular was a gift for my daughter for Christmas.
Out of sheer frustration and anger I told CS to cancel my whole order. To add insult to injury I was then told I would have to wait upto 5 days for a refund!
So my question is Fatface...how the hell do you lose an order to your own store! You must have tracking to send out a confirmation to me? Or is it just a huge Black Friday scam to suddenly cancel customers orders so they have to re order at full price?
Disapointment beyond believe, and CS really couldn't give a toss! Not one person tried to track my order.