Ordered 2 T-shirts and a skirt from Fatface. Arrived following day. All great quality. Skirt too big, husband returned in store. (I’m a wheelchair user and local store inaccessible). Prompt refund,... Se mer
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I was apprehensive when I learnt that Next had acquired (or so I was lead to believe Fat Face. So far no deterioration in the quality and style of clothing. The online line service is great and staff... Se mer
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I was looking for a jacket and sent for two different sizes. They arrived within two days. Although the coats were very good quality, they were too thick for what I wanted. I was able to return them t... Se mer
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Ordered jeans from bakewell to be emailed saying they didn't have delivery address so gave it then finally got package but they sent me slippers not jeans as ordered an even said on invoice ,still no... Se mer
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Företagsinformation
Skrivet av företaget
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktuppgifter
FatFace Matlock Street, DE45 1EE, Bakewell, Derbyshire, Storbritannien
- 01629 810089
4,4
Utmärkt
52 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent customer service service and…
Excellent customer service service and pleasant obliging staff
27 april 2026
Svar från FatFace - BAKEWELL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent staff in Bakewell.
The staff in the Bakewell were very friendly and helpful and gave me good advice on the size to order. They did not have the item in store so I ordered it online. When it arrived it was perfect.
9 april 2026
Svar från FatFace - BAKEWELL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service and I hope to shop again…
Great service and I hope to shop again easy to use 😀
12 januari 2026
Svar från FatFace - BAKEWELL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
This was for a gift for someone
This was for a gift for someone . Due to arrive Thursday 5 December . Delayed so was unable to give it to them . Very disappointed
10 december 2025
Svar från FatFace - BAKEWELL 2
Hi Stephen,
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Great delivery and collection experience
Goods delivered to store on time. Notified immediately of delivery. Staff in store were very helpful and friendly with returned item and refund was processed on the spot
19 oktober 2025
Svar från FatFace - BAKEWELL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
After struggling to resolve a problem…
After struggling to resolve a problem that I had with a product online. I popped into the bakewell shop to see if they could help. All the staff were exceptionally lovely and Charlotte went above and beyond to help me sort things out. I’d come back to this store again just for the service
11 juni 2025
Omdöme utan inbjudan
Svar från FatFace - BAKEWELL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality as always
Ordered 2 T-shirts and a skirt from Fatface. Arrived following day. All great quality. Skirt too big, husband returned in store. (I’m a wheelchair user and local store inaccessible). Prompt refund, and smaller skirt arrived following day after ordering, (none in store), perfect fit 😁.
14 maj 2025
Svar från FatFace - BAKEWELL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fabulous company
Fabulous company, the clothes are always a good fit, well made and last for years. Well done again!
13 april 2025
Omdöme utan inbjudan
Svar från FatFace - BAKEWELL 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Wonderful new season stock
Went into the Bakewell store and thought the new stock was amazing. Bought a jumper, skirt, sweatshirt and small bag. Loved the sweatshirt so much I bought another colour online!!
5 februari 2025
Svar från FatFace - BAKEWELL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent quality
Excellent quality, always good fit. Customer service is fantastic at our Bakewell branch. Shop here alot.
8 december 2024
Svar från FatFace - BAKEWELL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fatface always top quality and prompt…
Fatface always top quality and prompt despatch
30 november 2024
Svar från FatFace - BAKEWELL 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Delivery period is not accurate
I ordered boots following the information that they would be delivered the next day so I could collect them quickly.
They were ordered on the 13th Nov
I expected that I could collect them on the 14th Nov
However, on the 18th Nov I had an email informing me that there was a delay in collecting the boots.
We had already planned to be in Bakewell, where the boots were sent, on the 18th Nov to collect. So we had a wasted journey. We could not change this plan for other reasons.
Eventually, on the 23rd Nov I had notification that the boots had arrived at the Bakewell shop.
So the earliest I could collect was today, the 26th Nov.
The boots are good. My wife is very pleased with them.
However, you are advertising next day collection. This is clearly not true as the delay is 10 days, hardly next day.
Please change your advertising to be a true reflection of your service.
As a family we use Fatface a lot. We expected better.
26 november 2024
Svar från FatFace - BAKEWELL 2
Hello Simon
Thank you for taking the time to leave your review and for providing your comments.
We really appreciate your feedback, and this is really important to us. Please be assured this will be passed to relative departments for their attention.
Thank you, LE
A great brand.
I was apprehensive when I learnt that Next had acquired (or so I was lead to believe Fat Face. So far no deterioration in the quality and style of clothing. The online line service is great and staff in my local shop are really super.
9 november 2024
Svar från FatFace - BAKEWELL 2
Hello Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Svar från FatFace - BAKEWELL 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great customer service
21 mars 2024
Svar från FatFace - BAKEWELL 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I bought lots of socks for the…
I bought lots of socks for the grandchildren as they are excellent quality.
Collected my order from the Bakewell store and the staff were very helpful and friendly.
7 februari 2024
Svar från FatFace - BAKEWELL 2
Good morning, Carol.
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
I was looking for a jacket and sent for…
I was looking for a jacket and sent for two different sizes. They arrived within two days. Although the coats were very good quality, they were too thick for what I wanted. I was able to return them to their shop at Bakewell. The staff were so helpful and welcoming ( even to the dog ) Even though there was no purchase it was a very pleasant experience.
29 januari 2024
Svar från FatFace - BAKEWELL 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service! I am sorry your order was not suitable on this occasion, we look forward to welcoming you back soon.
Take care. -GM
Sent for a cardigan but it was too big
Sent for a cardigan but it was too big. Took it back to my nearest store and changed it. Simple
30 januari 2024
Svar från FatFace - BAKEWELL 2
Hello Val
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
It was fine but too small so I returned…
It was fine but too small so I returned it to a Fatface shop in Bakewell and bought a different pullover, which is excellent. Still waiting for my refund but I guess it takes a few days to come through hence the reason for 4 stars at this point in time otherwise it would have definitely been 5 stars
21 januari 2024
Svar från FatFace - BAKEWELL 2
Hello Frank
Thank you for your review.
I am so sorry to hear that the item was not suitable. Once a refund has been processed the bank advise to allow 3-5 working days for the amount to show back in accounts, it can be sooner than this depending on who you bank with.
EP
QUALITY
What sets Fatface apart from everyone else is the quality of the clothes, bought a lot over the years both offline and in store and you get the same excellent service and product everytime.
2 januari 2024
Svar från FatFace - BAKEWELL 2
Hello David,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
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