FareHarbor Omdömen 175

What did you do to AlDesk??? Your new platform, Desk, is HORRIBLE. Not sure what type of person would make Desk and think it’s actually user friendly. But whoever did for your company needs to get fired immediately. Bring back AlDesk!! AlDesk was perfect, and you go and ruin a perfectly good platform. Desk= total crap! Boooooooooo!

Always able to quickly connect with a live agent who is friendly and able to help. Great follow-up on more complicated issues as well. Highly recommend!

The on boarding was great, they mostly got my parameters correct (although they completely screwed up the calendar at first which left me struggling for a couple days not knowing they had built the calendar wrong), the training was very fast and not helpful. You get 7 days with that trainer to ask questions and then you are left with your basic unusable customer service and tutorials that are out of date.

I’ve been trying to get FareHarbor to implement a simple tiered pricing structure for my private tour for the past 20 days, and the experience has been incredibly frustrating. What should have been a straightforward setup has dragged on with no clear resolution, and it honestly feels like no one there knows how to properly handle it.

Because of this delay, my private tour product has remained closed the entire time, which means I’ve been losing bookings and revenue every single day. To make matters worse, I also asked them to connect the product to OTAs, and instead of getting it live and selling, the result has been the opposite — everything is closed and unavailable. That means even more lost business.

As a business owner, having your booking system block your ability to sell is unacceptable. I trusted FareHarbor to support my operations, but instead I’ve experienced slow responses, poor execution, and a complete lack of urgency while my business loses money.

This situation has been extremely disappointing and costly. I expected a professional solution, but what I’ve experienced instead is inefficiency and a platform that has actively prevented me from taking bookings.

The company has been promising to advertise and promote our products to justify their high commission rates, but have constantly failed to do so.

They also don't have sufficient support to sort out problems, at the moment their website does not display live inventory. I would not trust their promises anymore!
Australia/New Zealand seems to be understaffed and can't deliver a half decent client service.

I had an extremely disappointing experience with FareHarbor, specifically while dealing with their Sydney office and representative Nicolas Lima Ferreira.

After the initial demo, I was assured that our booking platform would be up and running within two weeks. Based on that commitment, I scheduled appointments and planned my operations accordingly. Unfortunately, things did not progress as promised.

There were multiple occasions where meetings were scheduled, but there was no attendance and no prior notice. I followed up by email and received no response for days. When I finally did receive a reply asking about availability the following week, I confirmed immediately — yet again, there was no follow-up and no attendance.

I contacted the call centre three separate times and was told that my message would be passed on. Despite this, I never received a return call. I also emailed customer service twice over a three-week period and received no response at all.

Due to the lack of communication and support, I was unable to operate my business properly during this time. The situation felt completely unprofessional and left me extremely frustrated. I have never experienced such poor service from any company before.

In the end, I engaged another booking platform provider, and they completed the entire setup in just one day — something that I had been waiting weeks for with no progress.

I hope this feedback is taken seriously, as this experience has caused unnecessary stress and disruption to my business.

fareharbor has been totally amazing to work with. I recently had an amazing experience with one of their customer service representatives Daniel M. He helped me through a very complicated and long to sort through issue, something that had been plaguing me for at least the past year
I would highly recommend the service platform for any experience provider, looking for a reliable Booking platform.

Franco Patrosso was patient, methodic and guided Meet the Sea through every single query. He devoted almost 2 hours of his time without ever showing signs of wanting to move on...
Every doubt was covered.

Evitate, ho collegato le mia prenotazioni a questo sistema, ho collegato Viator, GatYourGuide e le prenotazioni dal mio sito. Il 27 dicembre scopro che tutto il mio 2026 era bloccato, nessuno poteva prenotare, un danno da migliaia di euro, tutto bloccato perché nessuno ha aggiornato il calendario FareHarbor. Mettiamo il caso fosse colpa mia perché sono io a dover aggiornare il calendario (non so nemmeno come si fa) gli OTA devono essere lasciati liberi di lavorare online in maniera indipendente e non bloccare tutto online recando un danno enorme a piccole attività come la nostra. Nessuna notifica che il calendario è bloccato, nessuna mail, nessun avviso VERGOGNOSO

Our experience with FareHarbor has been nothing short of frustrating from start to finish. The whole experience was messy, confusing, and poorly supported, with little guidance and almost no proactive communication. Throughout our time with them, it felt like there was zero genuine care for their clients.

Support was slow, inconsistent, and often unhelpful. Simple tasks took far too long to resolve, and when we finally decided to leave, the offboarding process was handled just as poorly—delays, errors, and a complete lack of accountability. We were even charged after offboarding because of their own delays.

Overall, the entire experience showed a company that doesn’t prioritise its customers at all. Do not use FareHarbor if you want reliability, professionalism, or proper support.

Any time we have an issue, the team always helps us take care of it.

I've been with Fareharbor now for over 6 years. I find them professional, patient and very easy to work with.

Danny en ruby helpen altijd waar ze kunnen.

Every time I speak to an agent, for support/quick fixes, they're always able to help. They're kind, and knowledgeable - and very patient! They never fail to follow up, and are usually able to solve my issue within minutes.

Superb customer service, always.

Not only is Fareharbor a good platform in which I can sell by paying a fair price but their customer support is excellent.

FareHarbor makes ticketing for GTS Theatre effortless. The platform is intuitive, fast, and reliable, making daily operations smooth and efficient. Their support team consistently stands out — always available, always helpful, and genuinely invested in our success. A standout feature is their willingness to listen; they’ve even implemented several of our suggestions, proving they value real-world feedback. A top-tier ticketing partner that grows with you and supports you every step of the way.

$20 fees for processing a booking? It is ridiculously expensive.

Find this system very suitable for our needs. Once we learnt how to use it we fine its very user friendly.
The reason we would not switch for more economical alternatives is because their customer service is EXCELLENT and 24/7.

We have been using for several years now and are based in the UK.

Very helpful and willing to help train on using the dashboard.

FareHarbor understands its clients.
Really enjoying how user friendly it is, and how fast you get a response from the support team. The way the system works, makes it easy to train new staff on how to operate. When we need to change something, or add something new, the support team is always available and expedite requests quickly.