We trialled this app to help track our son who was catching public transport to school. The app was not easy to use or set up. To get the full benefits we had to purchase the yearly subscription... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
its not working well. even cant control kids apps. also not like other app. every app needs different time limit. cant control all app together. different devices. also cant control whatsapp tele... Se mer
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FamiSafe Team, please unblock the Geometry Dash account management website, I'm stuck with a username I don't like! Actually, account management pages in general (not every signle one of them) shouldn... Se mer
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Après une mise à jour IOS de notre enfant, l'application n'est plus fonctionnelle et ne peut plus être installée. Après avoir signalé ce problème, nous avons une réponse au bout de 15j et un mois... Se mer
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Företagsinformation
Skrivet av företaget
Wondershare offers Video Software, PDF Tools, PC Utilities for Mac and Win users to convert, edit videos, photos or PDF files, make photo slideshow etc.
Kontaktuppgifter
518057, Shenzhen, USA
- famisafe.wondershare.com
2,0
Dålig
128 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
did not meet our expectations
We trialled this app to help track our son who was catching public transport to school. The app was not easy to use or set up.
To get the full benefits we had to purchase the yearly subscription, which we thought would be easier to use the features to no avail.
When we asked for a full refund they said no because it wasn’t a technical problem.
Don’t offer a money back guarantee if they aren’t going to fulfil it.
I would not recommend this to anyone, go with a free app ‘life 360’ even the paid version is better.
27 mars 2026
Omdöme utan inbjudan
Svar från Wondershare FamiSafe
We apologize for the inconvenience caused. Please report technical issues through the Feedback entry. We recommend you follow the steps shown in the image below: Be sure to send us complete information (including but not limited to problem description, screenshots, log files, and other details).
its not working well. DONT WASTE YOUR MONEY
its not working well.
even cant control kids apps. also not like other app. every app needs different time limit. cant control all app together. different devices.
also cant control whatsapp telegram etc.
its very unprofessional. highly not recommend this.
DONT WASTE YOUR MONEY
2 mars 2026
Omdöme utan inbjudan
Svar från Wondershare FamiSafe
We apologize for the inconvenience caused. You can click the menu in the upper left corner -> Feedback -> check the log, fill in the required information -> submit to report the problem to us.
its worst app
its worst app . not useful.
its nothing control to your kids.
dont waste time with this app and dont waste your money
1 februari 2026
Omdöme utan inbjudan
Svar från Wondershare FamiSafe
We apologize for the inconvenience caused. You can click the menu in the upper left corner -> Feedback -> check the log, fill in the required information -> submit to report the problem to us.
Après une mise à jour IOS de notre…
Après une mise à jour IOS de notre enfant, l'application n'est plus fonctionnelle et ne peut plus être installée.
Après avoir signalé ce problème, nous avons une réponse au bout de 15j et un mois après l'application ne fonctionne toujours pas.
Aucune possibilité de remboursement. de l'argent dans le vent.
Application nulle et service client déplorable
20 februari 2026
Omdöme utan inbjudan
Svar från Wondershare FamiSafe
Nous sommes sincèrement désolés des désagréments rencontrés par vous et votre famille. Nous comprenons que le dysfonctionnement de l'application sur l'appareil de votre enfant vous a causé un préjudice important et vous a fait perdre un temps précieux. Nous en sommes profondément désolés et vous présentons nos excuses les plus sincères.
Nous avons constaté que, dans votre commentaire, vous avez indiqué que l'application a cessé de fonctionner après une mise à jour du système iOS et que notre service client a tardé à répondre, empêchant ainsi la résolution rapide du problème. Il s'agit effectivement d'une erreur de notre part, et nous vous remercions de votre franchise à nous en faire part, ce qui nous permet d'y réfléchir et de nous améliorer.
Afin de résoudre ce problème au plus vite, nous souhaiterions mieux comprendre les circonstances exactes. Si cela ne vous dérange pas, pourriez-vous nous fournir les informations suivantes :
Numéro de commande ou adresse e-mail utilisée lors de l'achat
Modèle de l'appareil et version actuelle du système iOS
Vos coordonnées (adresse e-mail ou numéro de téléphone)
Notre équipe technique vous contactera dans les plus brefs délais et fera tout son possible pour vous aider à résoudre le problème. Si l'application ne peut finalement pas être restaurée, nous procéderons à un remboursement.
Can't change my GD username 😭 (im the kid)
FamiSafe Team, please unblock the Geometry Dash account management website, I'm stuck with a username I don't like! Actually, account management pages in general (not every signle one of them) shouldn't be blocked so we can change our usernames to something we like (if we dont like them) in video games. I honestly do NOT like being ILikeToastGD. Anyways, pretty good app, me like, 6/10 🫠👍
18 februari 2026
Omdöme utan inbjudan
Svar från Wondershare FamiSafe
We apologize for the inconvenience caused. You can click the menu in the upper left corner -> Feedback -> check the log, fill in the required information -> submit to report the problem to us.
AVOID!!!!!
Stupidly listened to google as needed a new tracking app for my daughter. Signed up and then read the reviews. If i had gone ahead amd messed up my daughters iphone like other ŕeviews, I would of been FUMING. Was advertised as PREMIUM DEAL £5.99 A MONTH. THEY HAVE TAKEN 1 PAYMENT OF £80.99 & ANOTHER FOR £8.99. WTF!!!
IF YOU MAKE THE SAME MISTAKE OF SIGNING UP AND THEN READING THE REVIEWS LIKE ME, GO THROUGH APPLE STORE OR PLAYSTORE, CANCEL SUBSCRIPTION AND REQUEST A REFUND.
AVOID!!!!!!
In response to the response I got from famisafe...
I have sorted it without your intervention. Cancelled and refund issued
5 februari 2026
Omdöme utan inbjudan
Svar från Wondershare FamiSafe
Thank you for your review.
We’re sorry to hear about your experience and understand how upsetting unexpected charges can be. This is certainly not the experience we want our customers to have.
To investigate this matter properly and resolve it as quickly as possible, we would like to review your specific order. As we cannot access personal or payment details through a public review, we kindly ask you to provide the email address used for the purchase and your order or transaction number via our support channel.
Once we receive this information, our team will proactively contact you to clarify the charges and work toward an appropriate resolution.
Thank you for bringing this to our attention. We look forward to resolving this for you.
Attenzione, serve un PC. impossible avere il rimborso.
Sono truffatori. Per attivare tutte le funzioni di controllo devi farlo con un PC. Aspetto per nulla comodo e comunque non specificato.
Sto cercando di avere un rimborso con annullamento nei termini ma non ti permettono di farlo perché non esiste un modo per contattare il fornitore.
Ingegnoso modo per truffare gli utenti in barba alla legge.
26 december 2025
Omdöme utan inbjudan
Svar från Wondershare FamiSafe
Ciao,
ci dispiace sinceramente leggere della tua esperienza e comprendiamo il tuo disappunto. Ci scusiamo se le informazioni sull’attivazione delle funzioni e sull’utilizzo tramite PC non sono risultate abbastanza chiare prima dell’acquisto — questo non è l’obiettivo della nostra comunicazione.
Ti assicuriamo che non c’è alcuna intenzione di impedire il contatto o il rimborso. Per permetterci di verificare correttamente la tua richiesta di annullamento entro i termini, ti chiediamo gentilmente di fornirci l’indirizzo email utilizzato per l’acquisto e il numero d’ordine. Il nostro team esaminerà il caso e ti contatterà direttamente per trovare una soluzione adeguata, incluso il rimborso se applicabile.
Grazie per aver condiviso il tuo feedback, che ci aiuta a migliorare chiarezza e servizio.
Does Wondershare even exist, or is it a fraud? (Update: they exist.)
Update: The company contacted me and were able to cancel my subscription and issue a refund for the most recent payment. The process was not easy, but in the end, the issue was partially resolved.
Original 1* review: I have been billed twice for a service I have never used. I have no tracable subscription on any of my email adresses, Google, Facebook or AppleID, and therefore no means of cancelling a subscription. In these two years, it has been impossible to contact the company, as I have to log in to my non-existent account to get in touch with them about the product. The only response I have been able to get is AI messages telling me to that I need to log into my account to resolve the problem.
3 september 2025
Omdöme utan inbjudan
Svar från Wondershare FamiSafe
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced. Please rest assured that we take your concerns seriously and are committed to resolving this issue for you.
To help us investigate and resolve the matter promptly, could you kindly provide the following billing information? This will allow us to locate the charges and verify the situation:
1. The email address(es) associated with the payment (if different from the ones you’ve already checked).
2. The payment method used (e.g., credit/debit card, PayPal, etc.).
3. Any transaction details, such as the order number, date of payment, or amount charged.
Please note that we do not charge customers without their confirmation of payment. Once we have the required information, we will review your case thoroughly to ensure any unauthorized transactions are addressed.
We are truly sorry for the difficulty you’ve faced in contacting us. You are welcome to reply directly to this message with the requested details, and we will handle everything on your behalf without requiring you to log in to an account.
Thank you for your patience and understanding, and we look forward to assisting you further.
Not a great app
Not a great app. Took hours of time to sort out an iPhone that it ruined. The instructions to resolve the issues were fairly rubbish. I would try another app.
1 september 2025
Omdöme utan inbjudan
Svar från Wondershare FamiSafe
Thank you for bringing this matter to our attention and sharing the challenges you’ve encountered while using FamiSafe. We deeply regret the inconvenience and stress caused during the setup process on your child’s iPhone. Your feedback is invaluable in helping us improve our product and support services.
We have the userguide and support team ready to solve your inquiries, so you can visit https://famisafe.wondershare.com/user-guide/ or reach us from https://support.wondershare.com/
Should you encounter any issues while following these steps or if the problem persists, kindly provide us with your contact details so we can promptly follow up with additional support and assistance.
Please don’t hesitate to reach out with any questions or concerns. We’re here to help.
I purchased FamiSafe with the…
I purchased FamiSafe with the expectation that it would provide safe and seamless parental control features. Unfortunately, during the setup process on my child’s iPhone, the “Remote Management” profile failed to install properly. After following the FAQ and reinstalling, the device became stuck on a configuration error screen and was completely unusable.
Despite multiple attempts and hours of troubleshooting, the issue could not be resolved without performing a full factory reset — which led to unnecessary stress, wasted time, and complete data erasure. To make matters worse, the call and message monitoring features never worked either.
This has been an extremely frustrating and disappointing experience. I no longer feel confident using this product and would like to formally request a full refund for the purchase. FamiSafe failed at a critical step and caused more harm than good.
Reply:
This has been an extremely frustrating and disappointing experience. I no longer feel confident using this product and would like to formally request a full refund for the purchase. FamiSafe failed at a critical step and caused more harm than good.
18 augusti 2025
Omdöme utan inbjudan
Svar från Wondershare FamiSafe
Thank you for bringing this matter to our attention and sharing the challenges you’ve encountered while using FamiSafe. We deeply regret the inconvenience and stress caused during the setup and uninstallation process on your child’s iPhone. Your feedback is invaluable in helping us improve our product and support services.
To address the issues you’ve described, please follow these steps to troubleshoot the uninstallation process:
1. Check Screen Time Restrictions:
Open the settings on your child's device and verify whether the Screen Time restriction built into the phone is enabled. Specifically, confirm whether the restriction for deleting apps is activated.
Path: **Settings → Screen Time → Content & Privacy Restrictions → iTunes & App Store Purchases → Deleting Apps**.
2. Confirm Control Mode:
If the above restrictions are not enabled, check whether the device was connected using FamiSafe Connect to upgrade to the control mode. If this is the case, please restore the control mode and try uninstalling the app again.
3. Reinstall MDM Profile:
If the control mode was not upgraded, open the **Fammy** app and reinstall the MDM profile. A pop-up box about **App Management Change** will appear on the interface. Please click **Manage**, and then uninstall the MDM profile to see if **Fammy** has been successfully removed.
Should you encounter any issues while following these steps or if the problem persists, kindly provide us with your contact details so we can promptly follow up with additional support and assistance.
Please don’t hesitate to reach out with any questions or concerns. We’re here to help.
Famisafe ne fonctionne pas ! ENCORE UNE APPLI ARNAQUE ! et très difficile d'annuler l'abonnement
EN RÉPONSE À VOTR RÉPONSE
Suite à nos échanges, j’ai réinstallé la dernière version de Famisafe sur les 2 appareils, et ce plusieurs fois, que cela ne fonctionne pas.
Vous me re-re-redemandez des screenshots, mais je les ai déjà envoyés après avoir tout réinstallé hier.
Vous demandez aussi des fichiers journaux, je ne sais pas ce que c’est, je ne suis pas informaticienne.
Dans tous les cas, il n’es pas normal que ce soit si compliqué d’arriver à utiliser votre application.
J’ai d'ailleurs vu que beaucoup de gens ont le même problème et l'ont mentionné aussi sur TrustPilot. Dommage que je ne connaissais pas ce site avant.
Quant aux 3 jours d’essai, c’est bien sûr trop peu et vous le savez. Impossible de se rendre compte en 3 jours que cela ne fonctionne pas correctement. Pour ma par, j’ai cru, naïvement, que c’était de ma faute et que j’avais mal configuré l’appli. Et bien sur, le temps que je me rende compte que j'avais bien configuré l'appli et qu'un matin, elle fonctionne, le soir elle ne fonctionne pas, un jour elle bloque, un jour elle ne se débloque pas, le délai des 3 jours a expiré.
Je vous confirme que je demande le remboursement.
J’ai aussi contacté Google Play et porté plainte.
------------
Du pur vol ! Je veux un remboursement.
L'appli est impossible à faire fonctionner, elle bloque le téléphone de l'enfant à l'heure mais ne le débloque pas. J'ai tout essayé, en désinstallant et réinstallant l'appli. En ce moment, j'ai désactivé le downtime mais le téléphone de ma fille est toujours bloqué. Et je ne peux rien faire car elle est à l'école et elle ne peut pas désinstaller l'appli. Plus de disputes qu'autre chose avec cette appli, les enfants sont d'accord qu'on gère leur temps d'écran, mais pas si cela ne fonctionne pas. Et Famisafe donne 3 jours de rétractation, ce qui est évidemment très très court, le temps de voir ce qui se passe, et les 3 jours sont déjà passés. JE NE RECOMMANDE PAS DU TOUT.
INFO SUPPLÉMENTAIRE :
Il faut s'accrocher pour annuler l'abonnement ; à chaque étape ils vous proposent de "mettre une pause", de les contacter etc. et il faut bien regarder l'écran pour trouver quoi faire pour confirmer l'annulation, 5 étapes nécessaires. Cela confirme bien leurs intentions.
1 juni 2025
Omdöme utan inbjudan
Svar från Wondershare FamiSafe
Merci d'avoir partagé votre avis sur votre expérience avec FamiSafe. Nous vous prions de nous excuser pour la gêne occasionnée et souhaitons répondre à vos préoccupations afin de vous apporter l'assistance dont vous avez besoin.
Essai gratuit de 3 jours et annulation d'abonnement**
Nous proposons un essai gratuit de 3 jours pour permettre aux utilisateurs d'explorer l'application. Pendant cette période, les annulations peuvent être traitées. Cependant, selon la plateforme sur laquelle l'abonnement a été souscrit (par exemple, l'App Store, le Google Play Store ou notre site web), la procédure d'annulation peut varier. Nous comprenons votre frustration et serons heureux de vous guider dans la procédure d'annulation, si nécessaire.
Problème de blocage avec l'appareil de votre enfant
Nous vous prions de nous excuser pour le problème de blocage que vous avez rencontré et comprenons sa gêne. Pour vous aider davantage, nous aurions besoin de collecter des informations supplémentaires, notamment les fichiers journaux de l'application et une vidéo illustrant le problème. Cela nous permettra de diagnostiquer le problème et de vous proposer une solution adaptée pour garantir le bon fonctionnement de l'application.
Pourriez-vous nous fournir votre adresse e-mail ? Cela nous permettra de vous contacter directement, de recueillir les informations nécessaires et de résoudre le problème plus efficacement. Nous nous engageons à résoudre ce problème à votre entière satisfaction.
Merci de nous avoir signalé ce problème et de votre patience pendant que nous travaillons à sa résolution. Vos commentaires sont importants pour nous et nous ferons de notre mieux pour améliorer votre expérience avec FamiSafe.
Wondershare
Wondershare, Wondershare Famisafe, Wondershare Dr. Fone, and all of their products are scamware. Wondershare as a company should be investigated for fraud, false pretense and illegal monitoring by representatives/tech help.
I’ve used several of their products over the years and they were once an honest company,
Anyhow, I purchased and subscribed to WS Dr. Fone and WS iPhone repair. Neither worked properly from the start. Any tool in the program I’d attempt to use would give me a pop up to purchase the full software, which I already did and input my license key in the beginning.
I reached out to customer service to get the never ending loop of customer support asking the same questions and referring you to the terms and conditions, over and over again. I constantly repeated myself that it did not work, just to get the same loop with no results.
One of the emails that I received from Wondershare (yes, legitimately Wondershare, it was a reply from them), contained a link to my “license”. Well, I clicked the link, it indeed showed my license but the link had been shortened and contained a redirect to a site and that site redirected my browser to another site (all on the backend). Well I didn’t think anything of it until a few weeks later when my phone began to act very strange. I compiled a couple python scripts to check for issues. I noticed that a few ports were open that shouldn’t be and had an active connection from several different private IP addresses. I hooked up to wireshark and began a packet capture. I noticed several TCP connections that were active, I searched upstream to be met with encrypted payloads. I then connected to iMazing and ran a malicious exploit scan. My suspicions were confirmed. I noticed the initial redirect coincided with the email I received from Wondershare. The critical alert was informing me that Wondershare Famisafe was installed on my iPhone on the same exact day and time as the email. I ran tests and confirmed that the connection was live and that data was being pulled from and sent from my phone. Just a coincidence huh? Not a single soul on this planet has touched my phone but me. They say Famisafe can’t be remotely installed, that’s absolutely not true.
18 mars 2025
Omdöme utan inbjudan
Svar från Wondershare FamiSafe
We deeply apologize for the inconvenience you have experienced, and we appreciate the trust you have placed in our products over the years.
Regarding the iOS system repair issue, we would like to request the log file to further investigate the problem. Please provide this file to our support team so they can assist you better.
We understand your concern about FamiSafe, and we assure you that it cannot be installed remotely. In order to investigate the original email you received from "Wondershare," we kindly ask that you send us a copy of it. We are committed to maintaining the highest level of security, and we would like to thoroughly examine the situation.
Please kindly review our request for your contact information, and our support team (customer_service@wondershare.com) will take immediate steps to assist you. Thank you for your kind understanding. We value your kind understanding, and we hope to resolve your concerns satisfactorily.
Un vero incubo
Un vero incubo. L' app ha dato problemi di aggiornamento su varie funzioni rilevando in continuazione che il mio pc e l'iphone di mia figlia non erano connessi alla stessa rete wifi. Gestione da pc terribile. Richiesta di supporto impossibile. Richiesta di rimborso entro sette giorni non c'è stato modo di inoltrarla. STATENE LONTANI.
11 april 2025
Omdöme utan inbjudan
Svar från Wondershare FamiSafe
We apologize for the technical issues you encountered and appreciate your patience and persistence.
Please kindly provide a screenshot/short video of the issue and the log file from Dr.Fone so our technical team can investigate. If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money-back period.
Please kindly review our request for your contact information, and our support team (customer_service@wondershare.com) will take immediate steps to assist you. Thank you for your kind understanding.
I have had a chance to test this and…
I have had a chance to test this and what i can tell you is the android side works well but the pc side is not very good right now.
The pc side needs work the user of the pc can easy get more hours by disabling the wifi or lan then loging out then back in. Because the software does not have a internet connection it will make the software malfunction and it will assign more time 7h plus. Even if the internet is restored after this it will never update. The only way i got it to update is by using the user of the pc on the portal and changing somthing then saving it this forced it to sync and the time went back to zero. BUT the user can just reboot the pc or disable the internet again to get more time. Even if the lan or wifi is on IF the software loads before the internet has established it will brake it. The internet needs to be established for it to sync. BUT then again the user can just turn off the internet when time is up reboot or log off then on again and bang more time.
2 april 2025
Omdöme utan inbjudan
Svar från Wondershare FamiSafe
Thank you for your detailed feedback! It's great to hear that the Android side works well, but we apologize for the issues you've encountered with the PC side. We appreciate your input and would like to pass this information along to our technical and marketing teams for reference.
We would be grateful if you could contact us at customer_service@wondershare.com so we can look into this further and discuss any possible solutions. Your insights are invaluable in helping us improve our product, and we look forward to working with you to address these concerns.
Appli défaillante
Famisafe ne gère pas les règles concernant les app sur l'iphone de mon enfant, ni la période d'inactivité pendant la nuit.
En plus les serveurs ont bien l'air d'être en Chine.
31 mars 2025
Omdöme utan inbjudan
Svar från Wondershare FamiSafe
Merci de nous avoir fait part de votre avis sur votre expérience avec FamiSafe. Nous sommes sincèrement désolés d'apprendre que vous rencontrez des problèmes de blocage iOS. Soyez assuré que nous ferons tout notre possible pour résoudre ce problème.
Afin de mieux comprendre votre situation, nous allons demander l'intervention de nos techniciens. Veuillez vérifier vos coordonnées dans notre demande ; notre équipe d'assistance (customer_service@wondershare.com) prendra immédiatement des mesures pour vous aider.
Nous vous remercions de votre compréhension et de votre soutien.
Des voleurs,
Des voleurs,
Mon abonnement a été coupé sans action de ma part.
Impossible de réactiver quoi que ce soit
Personne ne répond et ils ne remboursent pas.
A fuir, j'ai perdu 71,99€
10 mars 2025
Omdöme utan inbjudan
Svar från Wondershare FamiSafe
Nous avons bien reçu vos questions et commentaires et nous sommes sincèrement désolés pour cette expérience désagréable, qui n'était pas notre intention initiale. Il est possible qu'il y ait eu un malentendu. Veuillez nous laisser le temps de clarifier la situation et de vous apporter des explications.
Nous prenons vos préoccupations très au sérieux et souhaitons nous assurer que ce problème soit résolu. Notre objectif est d'offrir une expérience transparente et satisfaisante à tous nos clients. Nous vous prions de nous excuser pour tout malentendu ou erreur.
Auriez-vous des adresses e-mail ou des commandes à nous communiquer ? Nous vous tiendrons informés dès réception de vos commentaires.
L'application se désinstalle d'elle…
L'application se désinstalle d'elle même du smartphone androit de mon enfant, certes j'en suis informé , mais quel intérêt de réinstaller des dizaines de fois et qu'elle se redésinstalle ? ce n'est pas ce que j'attends d'une appli payante de controle parental. En dehors de mon confirmer que celà peut arriver , le support ne m'a pas apporté de solution et ne m'a pas non plus remboursé ...
7 mars 2025
Omdöme utan inbjudan
Svar från Wondershare FamiSafe
Merci pour votre retour sur cette expérience. Nous sommes vraiment désolés d'apprendre que le service n'a pas répondu à vos attentes. Soyez assuré que nous ferons de notre mieux pour résoudre ce problème pour vous.
Afin de vous aider à résoudre ce problème, veuillez nous indiquer votre adresse e-mail et nous demanderons à notre service client de suivre votre problème. Veuillez suivre cette adresse customer_service@wondershare.com et nous prendrons des mesures immédiates pour vous aider.
Merci encore d'avoir porté ce problème à notre attention et nous apprécions votre patience pendant que nous travaillons à résoudre ce problème.
Isn't what it used to be
Had this for a year worked great with Androids. My son switched to an IPhone and we've had nothing but problems. Constantly having to reinstall it on kids device, apps are blocked even when they shouldn't be. Customer support takes at least 5-7 days to even begin to help.
7 januari 2025
Omdöme utan inbjudan
Svar från Wondershare FamiSafe
Nous sommes vraiment désolés d'apprendre que le service n'a pas répondu à vos attentes et que vous ayez rencontré des problèmes de réponse intempestive du service client. Soyez assuré que nous ferons de notre mieux pour résoudre ce problème pour vous.
Nous fournissons des services en ligne, par téléphone et par courrier électronique, mais il peut y avoir des retards en raison du décalage horaire. S'il n'y a pas de réponse pendant une longue période, nous l'examinerons et l'améliorerons.
Merci encore de nous avoir signalé ce problème. Nous apprécions votre patience. Veuillez fournir votre adresse e-mail ou contactez-nous à customer_service@wondershare.com.
STAY AWAY
STAY AWAY! SCAMMERS!!!
Downloaded this for my daughter. Once installed on my daughter’s phone it restricted her access to everything, she was no longer able to use her phone or any apps on the phone at all!
Apparently you need a pc or laptop do download the software then connect your kids phone to it. My laptop recognised the phone but the programme did not.
All this took 3 hours and despite this we were not able to connect the phone to the crappy software.
My daughter was in tears as her phone was hacked by this app.
As this was a 3 days trial I decided to cancel the subscription in the day that I joined as it was obviously not fit for purpose. To my surprise I was already charge for the next 3 months!!! I wrote to customer support to ask for my money to be refunded, only to be informed of their terms and conditions and asked to provide proof that the software does not work! I explained that I removed all software only to be referred to their terms and condition that stated I was basically not allowed a refund- despite me being on a trial!
The woman from customer ‘support’ kept referring me to their terms and conditions continued to request for screenshots . As I got nowhere with them I raised a case with PayPal that refunded me the money.
Once I raised a case with PayPal they got in touch to offer the refund should I provide a screenshot of the trail period… lol. They should be called the screenshot company.
I was sent a link to provide feedback for my experience but the link was not working … what a joke!
Stay away if you care about your kid and your sanity! I would not trust these scammers!
1 oktober 2024
Omdöme utan inbjudan
Svar från Wondershare FamiSafe
Thank you for reporting this issue to us. We are sorry to hear that you had issues with the product and the inconvenience of getting a refund, and we apologize for the inconvenience.
As promised, we will provide technical support for any issues you encounter. Please feel free to contact us at customerer_service@wondershare.com and we will assist you promptly. Please provide us with an email address so that we can help follow up.
If it is confirmed that the problem is with the program, we will do our best to refund you. Thank you for your understanding and patience.
I downloaded the famisafe app on my…
I downloaded the famisafe app on my phone, followed the instructions and downloaded it on my son phone, but when I want to start monitoring calls it requires me to add my child phone, have to send new download link to my child's phone but still takes me to the already downloaded app. How does this app work
10 november 2024
Omdöme utan inbjudan
Svar från Wondershare FamiSafe
We are sorry to hear that you have questions about the use of the product. You can contact our customer service staff at any time for consultation.
To express our apologies, please provide your contact information and we will follow up specifically on your situation.
Thank you for notifying us of this issue, and we hope to have the opportunity to serve you better in the future.
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