familypresent Omdömen 

1 016
TrustScore 5 av 5

4,8

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I ordered a portrait of my husband and me and it turned out beautifully. He has one eye sewn shut due to sinus cancer about 9 years ago. I don't see him that way so I asked them if they could make it... Se mer

Betygsatt 5 av 5 stjärnor

I couldn't be more pleased with the canvas reproduction pictures I received from family present. I sent them two photos of my husband and I for two prints - the work they did to produce the canvas pr... Se mer

Betygsatt 5 av 5 stjärnor

I cannot say enough good things about my experience with Family Present. Ordering was simple and the final product looks amazing. Add to that the fast turnaround time and the best customer service I h... Se mer

Betygsatt 5 av 5 stjärnor

Is there a way that I can leave 6 stars? This company is amazing. There's just no other way to describe them. Initially, my wife Patti and I ordered 3 prints of our dogs, but had a small issue w... Se mer

Företagsinformation

  1. Dekoration- och inredningsbutik

Skrivet av företaget

familypresent – Custom Portraits & Personalized Gifts (USA & Europe). Premium personalized artworks for couples, families & pet lovers. Trusted by 100,000+ happy customers. Official websites: family-present.com (USA) | familypresent.de (Europe) Email: support@family-present.com #familypresent

Crafted locally in the USA & Europe

Custom made with love – since day one.

Trusted by 100,000+ happy customers across the USA & Europe. Delivered in 2–5 Days.

Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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4,8

Alla omdömen

(1 016)

234 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

My husband passed away suddenly in…

My husband passed away suddenly in February 2026 and I ordered from family present -a photo of he and myself taken last summer. It came very quickly. It was easy to order. When I opened the box, I started crying but they were happy memory tears. It is absolutely gorgeous and I’ll treasure it forever top-notch website. Thank you so much.

11 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Loved and treasured!

I have actually ordered three portraits for very special gifts....and they were indeed special and treasured! I LOVED every single one of them. I will definitely order again........and probably again and again!!!! Beautiful and timely!

17 juni 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Poor communication, not good in a pinch

I ordered a custom gift and paid for expedited processing and shipping only for me to have to reach out to the company to learn that not only was it delayed but when it finally arrived, they didn’t include all of the items I ordered. Even the two images that I purchased did not receive digital options for both until I asked. Communication with this company has been awful.

17 juni 2026
Omdöme utan inbjudan
Logotyp för familypresent

Svar från familypresent

Hi Mary,

I’m truly sorry to hear this, and I completely understand your frustration. This is not the experience we want any customer to have, especially when the order is meant to be a special custom gift.

I’m Florian, the founder of familypresent, and customer happiness is our number one priority. I have already emailed you personally regarding this situation, and we have issued a 100% refund for your order.

We have also already put the missing canvas back into priority production at no cost, and it will be delivered to you shortly. You don’t need to return anything of course.

We take this very seriously and are doing everything we can to make it right. Again, I’m genuinely sorry for the inconvenience and disappointment.

Warm regards,
Florian
Founder, familypresent


UPDATE:

The full amount has been refunded. We also sent a free priority replacement for the delayed canvas, and both the replacement canvas and the originally delayed canvas have now been delivered.

I’m truly sorry this was not as smooth as it should have been. I really hope it at least shows that, in the rare case something does not go perfect, we will always do our absolute best to make it right.

Warm regards,
Florian
Founder, familypresent

Betygsatt 5 av 5 stjärnor

Great service

The picture I ordered was a gift for my daughter's birthday. She was so surprised when she opened it to see her family's beautiful picture. Thank you familypresent for helping to create lasting memories. I totally recommend this company.

12 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My 3 cents worth……

The picture on the canvas I ordered is 5 star plus ….I now ordered 2 more items….This company is incredible….i could easily go overboard with photos on canvas🙃❤️

11 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great pictures!

familypresent is highly recommended! Transforming photos in watercolors is simply wonderful, whether for personal use or as a lovely gift. The price is absolutely reasonable, and delivery Tages 3-4 days.

11 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Our Experience with Family Present was…Exceptional and the pictures are beyond what I even could imagine!!!!

Our Experience with Family Present was absolutely wonderful. The pictures we sent in of our 4 dogs, Cooper,Blitz,Gracie Mae and last but not least by any means Spud. Spud is the only one we having living now. Gracie Mae was his sister and they both were 8 years old, he has really been lost without her. The picture brought me so many great memories of her and the others. I was totally shocked that the pictures looked exactly like them all!! The work was incredible and the pictures were so clear I could see Gracie’s tongue stuck out. The prices are very reasonable for the high quality you receive in each piece.
I also received a surprise from my husband for 2 additional prints of 2 things we had done along our marriage. They were excellent and so very special. I will order again from Family Present in the near future I’m sure. Also the customer service is excellent and the prints arrive in a timely matter.
I am going to try the poster like on the next ones I receive.
Great Company!!!!!

15 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

There was a small glitch with my order

There was a small glitch with my order, but customer service was outstanding in responding to my inquiry about my order and in making it right. I would highly recommend ordering from this company. I have ordered twice and the completed print is beautiful both times.

11 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A moment to remember on the beach in Hawaii

My framed print is beautiful! We are over the moon happy with the print and the lovely way it is framed. My first plan was to save and frame it myself. I am so glad I had it professionally framed by familypresent. We celebrated our 10th year wedding anniversary with a trip to Hawaii. I took my wedding dress with hope that we could find someone to use my phone and take pictures of us on the beach at sunset. We were blessed to find an amateur photographer to help us. I used one of those photos praying it could be used for a print. The results were amazing! Just stunning! You will not be disappointed. Trust this team to honor you or your family with a lovely print. Lenna in SC

1 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Received the picture and we love it

Received the picture and we love it. Great quality with a clear/clean picture. It was a present for my husband and he loved it! It was easy to order, tracking number was sent via email so I knew exactly when it would be delivered.

6 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I placed orders for portraits as gifts…

I placed orders for portraits as gifts on two different occasions. Everyone loved the portraits, and Florian was very helpful, answering my questions. I look forward to ordering more portraits in the future.

25 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Exceptional quality and the founder…

Exceptional quality and the founder will contact you if any questions. The watercolor prints look like paintings they are gorgeous. They ship fast and in very good protective containers. I've come back twice for more.

6 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Beautiful Prints, Great Customer Service

I ordered 3 copies of a picture. The ordering process was easy and processing was quick. There was a delay with USPS shipping/tracking and I contacted customer service. The response was fast and communication was great. Order arrived and our family was well pleased with finished prints.

29 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent customer service and products

I had an issue with regard to the delay in shipping that I believe was tied to the Postal Service. I sent a request to Family Present over the weekend and was surprised and pleased to get an immediate response and follow up. We received the beautiful watercolor print of our dog shortly after. I highly recommend Family Present and will use them again for any photography we would like to have done in the future

29 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

This company is amazing

This company is amazing. They can take a less than good photo and re-pose the dog. Then they create a beautiful water color portrait. You even get to see it before your final order. I will be ordering more!

20 maj 2026
Omdöme utan inbjudan

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