familypresent Omdömen 

1 016
TrustScore 5 av 5

4,8

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I ordered a portrait of my husband and me and it turned out beautifully. He has one eye sewn shut due to sinus cancer about 9 years ago. I don't see him that way so I asked them if they could make it... Se mer

Betygsatt 5 av 5 stjärnor

I couldn't be more pleased with the canvas reproduction pictures I received from family present. I sent them two photos of my husband and I for two prints - the work they did to produce the canvas pr... Se mer

Betygsatt 5 av 5 stjärnor

I cannot say enough good things about my experience with Family Present. Ordering was simple and the final product looks amazing. Add to that the fast turnaround time and the best customer service I h... Se mer

Betygsatt 5 av 5 stjärnor

Is there a way that I can leave 6 stars? This company is amazing. There's just no other way to describe them. Initially, my wife Patti and I ordered 3 prints of our dogs, but had a small issue w... Se mer

Företagsinformation

  1. Dekoration- och inredningsbutik

Skrivet av företaget

familypresent – Custom Portraits & Personalized Gifts (USA & Europe). Premium personalized artworks for couples, families & pet lovers. Trusted by 100,000+ happy customers. Official websites: family-present.com (USA) | familypresent.de (Europe) Email: support@family-present.com #familypresent

Crafted locally in the USA & Europe

Custom made with love – since day one.

Trusted by 100,000+ happy customers across the USA & Europe. Delivered in 2–5 Days.

Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Har besvarat 100 % av sina negativa omdömen

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4,8

Alla omdömen

(1 016)

234 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

My experience with this company has…

My experience with this company has been spot on from the very first moment I began to order a canvas. Florian is the most patient and caring person I have ever had to pleasure to work with. She made sure that everything about my canvases were exactly the way I wanted them to be. This company is a 15 star company and anyone who orders from them will be very lucky.
I will be doing future business with this company as their work is beautiful!

7 maj 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Only a photo print on glossy paper

Yes the print looks nice and looks watercolor but totally computer generated and printed on photo paper!!! This is something you can do yourself! It would have been more acceptable if they printed on watercolor paper! $42 for a photo picture is not what I bargained for! Not sure why these high ratings that I fell for.

8 maj 2026
Omdöme utan inbjudan
Logotyp för familypresent

Svar från familypresent

Hi Kathleen,

Thank you for your order and for taking the time to share your feedback.

I’m truly sorry to hear that you were disappointed. Our goal is always that every customer receives something they genuinely love, so we take feedback like this very seriously.

We use professional digital design software to create each artwork and also make the live preview possible before ordering. Before production, every artwork is then manually reviewed, refined, and carefully prepared for the selected product format to ensure a beautiful, high-quality result.

Regarding the product itself, we offer different options on our website: Poster, Canvas, and Framed Canvas. The poster option is delivered unframed, which is stated on the product page. Some of our product images show framed examples for inspiration, as many customers like to place their poster into their own frame at home.

That said, I completely understand that the final product did not meet your expectations, and I don’t want you to feel unhappy with your purchase. Even though the correct product was ordered and delivered, we have already issued a full 100% refund, including shipping.

We’re truly sorry again for the disappointment and appreciate your feedback, as it helps us further improve our service going forward.

Warm regards,
Florian
Founder, familypresent

Betygsatt 5 av 5 stjärnor

TOLLE FIRMA !

einfach zu bestellen , korrekter bestell und lieferablauf! sehr gute qualität zu einem guten preis !
kann ich nur weiter empfehlen !

11 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Absoluely BEAUTIFUL portrait of a dear friend

I could not be more pleased with the watercolor portrait I received from familypresent! It was far more beautiful than I had even expected. I created a portrait of my dear friend who passed away at 93 years old. His family used the portrait on the altar at his funeral, next to his Veteran's flag. It was a portrait to be proud of.
My order arrived promptly and was packaged carefully. I will be ordering again and again, as gifts, and for myself.

18 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great customer service

This company went above and beyond to rectify my order. I was contacted by the company and was able to order my canvas that I wasn't able to because of a glitch that was unexpected. I reordered my canvas. When it was reviewed, I was contacted about a piece of the picture that didn't show up for production. They graciously added it in personally, and sent me a new preview. It came 15 minutes before my daughter was coming so I put the new preview in the envelope for her.
It really made my Mother's Day and my daughter's. She loved it and I can't wait to give her the completed canvas. This company really does go above and beyond to satisfy their customers. I was contacted immediately with concern so everything was correct. I highly recommend this company for their fabulous customer service and making sure you are satisfied. Thank you so much!

10 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I had made a mistake in my order and…

I had made a mistake in my order and "familypresent' was more than helpful in correcting that timely fashion and kept me posted on the sequence of finish and delivery.
I loved the picture with three generation and my family raved about the technique and finished product. I used the pdf file to make smaller prints for the grandkids and am waiting now for some more 'family' pictures to have them made as well. We are all more than pleased and hope you will be also.

10 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Best company/ Best service/ quality product

I put the wrong address on my order and they corrected it so I got my portrait in time for mothersday. The portrait is incredible and it’s better than I could have imagined. High quality and arrived on time. Their customer service is the best I have ever dealt with and I order stuff online a lot. I will definitely order from family present again❤️

4 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great customer service! Highly recommend

My order was stuck at the post office(for wks) and I wasn't sure what to do. I reached out to their customer service(the owner!!!) and they were awesome! They reached out to the post office on their end...and actually sent me another one. I ordered again, a wk later, as another of my sister pets passed away ..I received both and they are beautiful!!! Highly recommend!

3 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Treasured Memory

I got this for my sister because she lost her dog. The picture was beautiful and when she received it she got very emotional seeing her precious Gus’ face again, but it’s also something she said she will be able to treasure forever. So grateful for Familypresent being able to do that for her and us. Will definitely use again. They did such a wonderful job. Thanks familypresent.

29 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The purchase was well worth it as mine…

The purchase was well worth it as mine was exactly like the preview before you order your picture. I ordered with the black frame and it arrived ready to hang. I used the command strips that don’t even harm the paint. I highly recommend you buy it !

8 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I will be honest

I will be honest, I was skeptical when I first placed this order. But my heart was so broken when I tragically lost both my fur babies and I saw the add for this place and I decided to take a chance . I must say this was the best thing I ever ordered. It is beautiful both my babies on canvas. It was bitter sweet to receive this. One thing I must advise is get the frame with the canvas it is so worth it. Thank you so much. I will cherish this for ever. This gets a 10 out of 10 in my book.

16 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Beautiful Art

I’ve already purchased two, and they are absolutely beautiful!!! Questions are answered in a timely manner, and ordering is very easy. I am more than pleased.

7 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great purchasing experience!

The communication from this business was excellent. They processed the order in record time and when I got the product, I was very happy with how it looked. It is a gift for my mother, who I know is going to love it. I would definitely order from Family Present again. Recommend them highly.

30 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

My husband and I ordered a portrait…

My husband and I ordered a portrait from Family Present, of our 2 boys that we've lost. I was hoping it would look like my boys, I was hoping I wouldn't be disappointed as I have been by some other things I've ordered from other companies. This portrait surpassed everything I was hoping for! It is absolutely beautiful! We framed it and hung it on the wall where we can look at it all the time.
Thank you Family present...you have made us extremely happy!
Loraine & John

10 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

When I received my order from family…

When I received my order from family present I was totally taken back . It was beautiful ! The work was so well done . I ordered a picture for my beautiful niece’s wedding . I am so excited to give it to her . It’s a gift that I’m sure they will treasure for ever . Thank you family present , especially Florian , who responded to my text . You have a customer for ever.

1 maj 2026
Omdöme utan inbjudan

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