Excellent service! We were able to test the digital pianos out in store and they took the time to explain a bit about the pianos we were interested in. The piano was delivered a few days later. There... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great experience and a perfect example of how online shopping takes away from the magic of going into a Music shop and speaking with people who love music and who are experts in the field. You really... Se mer
Fantastic store. Everyone there is passionate about what they do. The selection of guitars is off the chart. Whether you’re starting out. Looking for that first nice upgrade. Or a once in a lifetim... Se mer
I was seeking a specific style of headless guitar and Fair Deal Music had a good variety, including one that looked suitable at a decent price so I ordered a SQOE. I was very impressed at how quickly... Se mer
Företagsinformation
Skrivet av företaget
Fair Deal Music offer a competitive price on a wide range of Musical Instruments, Professional Audio Equipment and Music Accessories. We offer FREE delivery to UK Mainland and excellent customer service both online and in our Birmingham city centre flagship store.
Why Fair Deal Music?
Skrivet av företaget
- High Retail Standards
- We do our very best to stay at the top of the musical retail industry and our prices speak for themselves! Fair Deal Music is a music shop that stocks top brands at great prices and provides world class customer support.
- Helping Musicians Since 1987
- We are very proud to have a long history of great service and our customers can count on our experience.
- Expert Music Knowledge
- Fair Deal Music is the best place to come to with your questions about products. There is always an expert at hand when you call us!
- After-Sales Support
- We will continue to be here after you have made your purchase and we will resolve any issues that might arise as quickly as possible.
- What you see is what you pay
- The prices we advertise have tax included.
- Free UK Mainland Delivery
- We pack and send every item without additional cost to UK Mainland. Free shipping is not available if you are from overseas, but, in order of saving you as much as possible, we'll price you individually.
Satisfaction Guaranteed
30 days money back guarantee
Regardless of whether a product is faulty or not, you have 30 days after we deliver it where you can inspect it and cancel the purchase without any reason other than that you no longer want it.
Kontaktuppgifter
79-83 Holloway Head, B1 1QP, Birmingham, Storbritannien
- 0121 643 1685
- sales@fairdealmusic.co.uk
- fairdealmusic.co.uk
4,9
Utmärkt
7 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I visited Fairdeal on Saturday 13th…
I visited Fairdeal music on Saturday 13th June, I always get a professional and friendly service from the staff.
The questions I had got answered and the stage piano, PA system in stock …… Happy days!
I 100% recommend Fairdeal Music to any musician!
13 juni 2026
Great company to deal with
Great company to deal with - knowledgeable, helpful and very fair. Wayne on keyboards knows his stuff!!
I thought PMT was good - they were! - but Fairdeal are quite possibly even better.
12 mars 2026
very honest employees and good price for guitar
I had a very good experience buying my guitar, i bought it in store and they seem like a very honest, genuine bunch of lads.
Got a very fair price as well.
13 juni 2026
Absolutely Awesome
I bought a used synthesiser last week. Not only was it like new but the price was phenomenal. The customer service delivered was amazing- really can’t fault- look forward to doing more business soon!
11 juni 2026
Good stock. Good Delivery - strange sales pitch
We've historically gone to Guitar Guitar before and had exceptional service but this time we needed a drum kit and Fair Deal had more set up in store. I spoke to a really helpful guy on the phone and then went in the following weekend. They have a load of stock of guitars! Plus pianos, drums and accessories. However, I was really disappointed in the customer service. We were jumped on quite quickly but that was OK we weren't browsing we were there to buy. When I asked advice I was asked (tongue in cheek) how rich I was, skint, rich or filthy rich. Whilst probably meant as a cheeky comment I thought it was an inappropriate opener! He also wasn't the most knowledgeable on drums so we waited for the guy who was. I went over and asked him for some help but he was pretty blunt and nonchalant. Had I not needed to order one there and then and travelled 45 mins I would have gone elsewhere. A very different experience to our numerous purchases at guitar guitar.
21 maj 2026
Svar från Fair Deal Music
Hi Sarah,
Thank you for taking the time to leave a review and for sharing your experience.
We're pleased to hear that you found our range of instruments impressive and that your initial phone conversation with our team was helpful. We work hard to offer a wide selection in-store, so it's great to know this was one of the reasons you chose to visit us.
We're sorry, however, that parts of your in-store experience didn't come across as positively as we would have liked. We aim to create a friendly and relaxed atmosphere, but we appreciate that humour doesn't always land the same way with everyone, and we understand how the comment you mentioned may have felt inappropriate from your perspective.
Having reviewed your visit, we know our team spent time discussing the available options with you, explaining the differences between suitable models to help you find one that matched your requirements and budget.
We also arranged additional value as part of your purchase and personally delivered the order rather than sending it via courier.
While we're pleased we could help in those ways, we're disappointed that the overall experience still left you feeling underwhelmed.
As a family-run independent music store, we genuinely value feedback like yours. It helps us reflect on how we communicate and ensure every customer feels welcomed, supported and confident in their purchase decisions.
Thank you again for your custom, and we hope we'll have the opportunity to provide you with a five-star experience in the future.
Kind regards,
The Fair Deal Music Team
Excellent service!
The staff were amazing, very friendly and helpful, as they always are. Would highly recommend using them!
21 maj 2026
digital piano purchase…
A good detailed description of the instrument that I bought, advice on the correct stand to use and assistance in taking the purchase to a transporting vehicle
10 juni 2026
Just really good service
Just really good service from ? Jay?, very helpful on the phone shipping out was excellent and no quibbles when I wanted to return an item.
10 juni 2026
I’ve always had a fair deal and first…
I’ve always had a fair deal and first class service help and advice. Nothing is too much trouble for these guys.
9 juni 2026
Thank you very much for the item
Thank you very much for the item. Great value. And an even better service from your staff. Much appreciated.
9 juni 2026
They went above and beyond Honestly
They went above and beyond Honestly. Very expensive piece of musical equipment that was sent 48hr service and got stuck somewhere in a UK DHL warehouse without showing any update. I was worrying sick that it get lost, schop went on alert and put all UK DHL on alert and I finally got my piece safe and sound. Absolute shambolic service from DHL and fantastic service for Fair Deal Music👍👍👍👍👍
19 maj 2026
Fantastic service
Fantastic service. Ordered 9am and the item arrived 10am next day. Can’t ask for more than that to be honest.
9 juni 2026
The guitar I purchased online arrived…
The guitar I purchased online arrived promptly and an issue found with the guitar was quickly and amicably resolved. I am now the owner of a beautiful guitar
27 maj 2026
Always helpful and solid advice.
8 juni 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.