FabFitFun Omdömen 

They Sent me two emails on two consecutive days to resubscribe… the second email was only for a free box, not a bonus box plus $50 credit. I called right away when I didn’t see my credit and customer service basically said “too bad “ even thought I had the email and code to provide as proof. Seems pretty disingenuous to me. Then, when my bonus box arrived, it contained three items that were already on my choice box. The earrings are cheap looking anyway, and now I have three pairs of them. I will not sign up again, nor recommend it to anyone else.

The company is a total scam, charged me for an annual membership when I didn’t even sign up for that, furthermore they charged me $85.59 they are very unethical and I couldn’t get a refund.

They went above and beyond to help me fix with my order. Excellent customer service! I will be renewing my annual subscription forever. Thank you!

I reached out to the support team and received a response very quickly! Everyone I encountered was extremely kind and helpful! Such a great group of people to work with!

They have the worst customer service. It took over 3 weeks and 8 emails before I even got a response about my order. I didn't get not 1 item in my box that I selected. When they finally did get back to me, I had asked for a refund because I had paid for an annual subscription and that took another 4 weeks. They kept trying to telling me I couldn't get a refund for the future boxes I had already paid for. The last 2 years the products are not as good as they used to be. I cancelled my subscription for me and the one I had for my dogs.

Amazon delivered my box to someone else. And I contacted fab they gave me a replacement box but it won’t have everything in it because the season is closed. They extended my subscription to another box. But I still wanted everything in the box because I picked it.

Sizing on items is not very clear; ordered what I thought my size would or should be and couldnt get item up past my thick thighs

The last few customer service representatives have been very nice. My issue is still being sent to “the appropriate team” and I feel like I’m having to fight too hard to get a resolution. I shouldn’t have to take a screenshot of every item and description just to be sure that I get what I purchase.

I’ve enjoyed the spectrum of choices that are tailored to my profile! Also the customer service is top tier.

None of the items that were advertised were available when I made my box. disappointed. I signed up for a year, so hopefully my next box will be better.

Annual box never arrived. Multiple deflect attempts from customer service. A replacement of my Elemis with a subpar product and still charged for it. Decreasing selections and repeats of old offerings. I did a few years and had fun with it initially, but I think I’m done.

Quality of boxes has been dropping. Three of the choices are now the same item, just different sizes. Customer service is non-existent. My December box was damaged during shipping and was turned around and returned to sender. I've reached out to customer service twice with absolutely no response. I will not be renewing my subscription when it runs out.

Excellent customer service. No questions asked. I mean you have to explain. But youare treated with kindness and respect. Louie for example, was the best for my situation, I was amazed by his well mannered positivity and utter kindness. Love Fabfitfun.

The boxes are not as full with items as they use to be. Not sure if I’m going to continue my subscription. Plus my recent fun box had an opened, possibly used, mascara stick!

Right after I purchased I started to customize my box. It stopped after the 3rd choice and now it says customizing is closed

I decided to renew my membership to Fab Fit Fun and I didn’t add the code that I needed to get the extra box and some other things that they offered. I called customer service and Lance took care of all my issues and questions. He was helpful, knowledgeable, and friendly…just all-round amazing. It was a wonderful experience and I’m glad I’m decided to come back.

I did not get everything I ordered, was never notified, and was charged for what I did not receive. When I saw missing items I contacted customer service and was told there was nothing that could be done getting what I ordered and I asked to be issued credit. I was counting on what I ordered FFFas holiday gifts and never expected my order would not be fufilled. I am very disppointed!

I have the same experience as many of the other negative reviews. Poor customer service, different answers every time I write in. The company way oversells the value of what they are sending you and then uses the cheapest possible shipping service to send your item. For what is advertised as a “luxury mystery box” you get a really disappointing experience. Check reddit, reviews, etc before giving this company your money. I wish I had.

This company used to be trustworthy, but customer service has become their greatest flaw. They seem to spend their money and resources on marketing gimmicks, but when it comes to missing items, defective items, and items that are expired or obviously USED or not sealed, you may find absolutely no help. In addition, each CS rep (if they get back to you at ALL) offers a different solution—never money BACK, usually partial credit which to me, amounts to fraud because they hold your money hostage. My advice is to steer clear until they can get their quality and customer service back on track. I am canceling my final annual subscription.

I like that there are a lot of options regarding customization. I do feel like some of the options are cheap. I also had reached out regarding a product I purchased that was a different consistency than I've received in the past and my concern wasn't addressed. It makes me wonder if the products are expired or fake.