I’ve downloaded the app and we also have an RFID fob but I find every time using the charger is a challenge. The system is just not intuitive. I usually manage to charge my car but without fail othe... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
At the Tulfarris Hotel Blessington on 28 July,the first charger I attempted to use produced a prolonged clicking noise from my BZ4X but wouldn’t commence charging. I moved to another charger adjacen... Se mer
Företaget har svarat
Scottish tours have been possible with Ezo. I would however, recommend the app over payment card. It's really easy to setup and best done prior to your journey 😉 Using the Ezo network in the... Se mer
Företaget har svarat
The charging station in Lismore wasn’t working for us regardless of our attempts to use credit, debit or EV manufacturer’s charge card. I rang the number on the machine and a very pleasant woman answe... Se mer
Företaget har svarat
3,6
Medel
489 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I found it a bit complicated…
I found it a bit complicated registering on the app, but then it worked out fine.
The price is quite expensive between access fee and 70c/kw.
The charging station is good for energies.
16 juli 2026
Svar från EZO
Hi Sophie,
Thank you for your review! ⚡
We're pleased to hear you were able to get set up successfully and that the charging station worked well for you.
We appreciate your feedback regarding the registration process and pricing. We continuously review the app experience and our network pricing as we work to provide a simple, reliable and competitive charging service.
Thank you for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
Straightforward experience in charging…
Straightforward experience in charging a PHEV hire car using the EZO app
16 juli 2026
Svar från EZO
Hi John,
Thank you for your review! ⚡
We're delighted to hear you had a straightforward charging experience and found the EZO app easy to use with your PHEV hire car.
Providing a simple and convenient charging experience is exactly what we aim for.
Thanks for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
Scandalous increase in cost
The change from chargeplace Scotland to EZO has resulted in a 59% increase in the cost of charging. This is a huge increase in cost (from 47p/kW to 75p/kW) which is reducing the miles I can afford to drive. If petrol or diesel increased by 59% overnight there would be uproar. EZO has to cut the cost of charging!
15 juli 2026
Svar från EZO
Hi Andrew,
Thank you for your review.
We appreciate your feedback regarding the change in pricing following the transition from ChargePlace Scotland to EZO. We understand your concerns about the increase and the impact this can have on the cost of charging.
Our pricing reflects the costs of operating, maintaining and continuing to invest in a reliable charging network, and we continuously review our pricing as we work to provide a dependable, high-quality charging service.
Thank you for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
Only charger available in a remote area…
Only charger available in a remote area while we were travelling. The station wouldn't accept card payment so we were required to download and register on the app, which was both slow and not user friendly. Even then, we were unable to charge and ultimately had to phone multiple times before we eventually managed to connect.
16 juli 2026
Svar från EZO
Hi Tim,
Thank you for taking the time to share your experience.
We appreciate your feedback regarding the card payment option, app registration process and the difficulty you experienced starting your charging session. We understand how important it is to have a simple and reliable charging experience, particularly when travelling in a remote area with limited alternatives.
We’re pleased our support team was able to help you connect, and your feedback will help us continue improving both the app experience and the reliability of our network.
If you’d like us to review the specific charger or charging session, please contact us at support@ezo.ie with the location and approximate time, and our team will be happy to investigate further.
Electric regards,
EZO Support Team.
Could not get chargers to work.
14 juli 2026
Svar från EZO
Hi there,
Thanks for taking the time to leave us your feedback.
We're sorry to hear you had trouble starting your charging session. We'd really like the opportunity to look into what happened and help get to the bottom of it.
Could you please email us at support@ezo.ie with the charger location and let us know how you were trying to start the session (for example, using the app, an RFID fob, or a payment terminal)?
In some cases, the issue can be related to the charging sequence, while in others it may be a fault with the charger itself. Either way, we'll investigate and make sure you have a much smoother experience the next time! ⚡
We look forward to hearing from you.
Electric regards,
EZO Support Team.
Charged for overstay…
Charged for overstay yet no visibility or clarity on how this works and why I’ve been charged
16 juli 2026
Svar från EZO
Hi Gordon,
Thank you for your review.
We appreciate your feedback regarding the overstay fee and understand the importance of clear information about how these charges work.
Overstay fees are in place to help keep charging bays available for other EV drivers once charging has finished. Charging and overstay pricing is displayed by selecting "Show Pricing" before starting a charging session in the EZO app.
If you'd like us to review your charging session or explain the charge in more detail, please contact our support team at support@ezo.ie, and we'll be happy to investigate.
Thank you for taking the time to share your feedback.
Electric regards,
EZO Support Team.
I can t use them myself with my app the…
I can use them myself with my app the people in call centre are brilliant they start it up for me and I can stop it and pay and go
15 juli 2026
Svar från EZO
Hi Maree,
Thank you for your review! ⚡
We're delighted to hear our support team has been able to assist you with starting your charging sessions and that you've had such a positive experience with them.
We also appreciate your feedback regarding the app. Feedback like yours helps us continue to improve the app experience and make charging as simple and seamless as possible.
If you'd like us to investigate the issues you're experiencing with the app, please contact our support team at support@ezo.ie, and we'll be happy to look into this for you.
Thank you for taking the time to share your feedback.
Electric regards,
EZO Support Team.
Card reader at Miltown Malbay not…
Card reader at Miltown Malbay not working and apparantly had been faulty for a week.
Not good service.
Unit should be able to take credit cards. Eventually I registered on Ezo and got a charge going when I called for assistance at Belbridge House.
15 juli 2026
Svar från EZO
Hi Ryan,
Thanks for taking the time to leave us a review and for bringing this to our attention.
We've reviewed the charger remotely and couldn't identify any issues with the card reader. That said, we'd like to be absolutely sure everything is working as expected, so we've arranged for an engineer to inspect both the screen and the payment terminal.
If you have any additional details—or even a photo of what you experienced—please feel free to send them to support@ezo.ie. Anything you can share will help with our investigation.
We'd also be happy to send you a complimentary RFID fob to help make your next charging experience as smooth as possible. Just drop us an email, and we'll get one arranged for you.
Electric regards,
EZO Support Team
Well organised system.Excellent service…
Well organised system.Excellent service I have ever had.I appreciate this company a lot.Well done for your service and keep it up.👌👍
15 juli 2026
Svar från EZO
Hi Kabir-kolade,
Thank you for your wonderful review! ⚡
We're delighted to hear you found our service well organised and had such a positive experience with EZO.
Providing excellent service and a reliable charging experience is exactly what we strive for, so your kind words mean a lot to the team.
Thank you for your support and for taking the time to share your feedback.
Electric regards,
EZO Support Team.
Never again to expensive
14 juli 2026
Omdöme utan inbjudan
Svar från EZO
Hi Anthony,
Thank you for your review.
We appreciate your feedback regarding pricing and understand that charging costs are an important consideration for our customers.
We continuously review our pricing as we work to provide a reliable, convenient and high-quality charging service.
Thank you for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
Best network of chargers and best value…
Best network of chargers and best value . The RFID. fobs are a bit delicate though . Nearly lost mine off keys
15 juli 2026
Svar från EZO
Hi Myles,
Thank you for your fantastic review! ⚡
We're delighted to hear you consider EZO the best value and the best charging network.
We also appreciate your feedback regarding the RFID fob. It's valuable as we continue to improve our products and overall charging experience.
Thank you for your support and for taking the time to share your feedback.
Electric regards,
EZO Support Team.
All good except non ev owners parking…
All good except non ev owners parking in charge stations,its a big problem ,Ezo,has said they will address this parking issue,its a maddening problem that they will try to resolve, all other suppliers please copy
15 juli 2026
Svar från EZO
Hi Michael,
Thank you for your review! ⚡
We're delighted to hear you've had a positive experience overall.
We also appreciate your feedback regarding non-EV vehicles parking in charging bays. Feedback like yours helps highlight the importance of keeping charging spaces available for EV drivers, and we'll continue working with site owners where possible to support better access.
Thank you for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
Svar från EZO
Hi Helen,
Thank you for your review.
We appreciate your feedback regarding our pricing. We continuously review our network pricing as we work to provide a reliable, convenient and competitive charging service for our customers.
Electric regards,
EZO Support Team.
Unreliable
On a recent 6 day trip, 4 Ezo chargers that I tried to use were out of action. 1 that had been out of order for 10 days! Another one had communication issues, meaning unable to initiate the charging process, that they said they were aware of, but hadn't been able to fix. The other 2 initiated, but then couldn't communicate with the car. These were in 4 separate locations across the highlands. Totally unreliable, so much so, that I avoided them in the end. Otger prividers seem to be able to keep their services on line🤬
15 juli 2026
Svar från EZO
Hi David,
Thanks for taking the time to leave us a review.
Reliability is incredibly important to us, so we're sorry to hear your experience didn't reflect the standard we aim to provide.
We weren't able to locate any charging sessions linked to your account. If you're happy to, could you email us at support@ezo.co.uk with a few more details about the locations you visited? We'd be more than happy to investigate them and also discuss how we can make things right.
We look forward to hearing from you.
Electric regards,
EZO Support Team
Happy with result of enquiry about…
Happy with result of enquiry about overstay charges but disappointed it wasn’t explained to me properly initially, Kathleen
15 juli 2026
Svar från EZO
Hi Kathleen,
Thank you for your review! ⚡
We're delighted to hear your enquiry regarding the overstay charges was resolved to your satisfaction.
We also appreciate your feedback regarding the initial explanation you received. Feedback like yours helps us continue to improve how we communicate information so we can provide an even better customer experience.
Thank you for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
App was clear
App was clear. QR code was on video screen, so not fakeable.
Worked well. Cheaper than petrol (just)
15 juli 2026
Svar från EZO
Hi Stephen,
Thank you for your review! ⚡
We're delighted to hear you found the app clear and easy to use, and that the QR code placement gave you added confidence when starting your charging session.
It's also great to know you found charging with EZO to be a cost-effective alternative.
Thank you for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
Responds well to calls and questions…
Responds well to calls and questions but so much of the changing infrastructure doesn't work as intended.
15 juli 2026
Svar från EZO
Hi Peter,
Thank you for your review! ⚡
We're delighted to hear our support team has been responsive and helpful when you've contacted us.
We also appreciate your feedback regarding the charging infrastructure. Feedback like yours is invaluable as we continue to enhance the reliability of our network and improve the overall charging experience.
If you'd like us to look into any specific chargers or issues you've experienced, please don't hesitate to contact our support team at support@ezo.ie, and we'll be happy to investigate further.
Thank you for taking the time to share your feedback with us.
Electric regards,
EZO Support Team.
Fort William Failure
Couldn't get one of your chargers in Fort William to work at all. In contrast, the one in Strontian worked perfectly. Talking to other users in Fort William, your chargers there appear to be notoriously unreliable.
15 juli 2026
Svar från EZO
Hi Bruce,
Thanks for taking the time to leave us your feedback.
We've reviewed your charging attempts and, based on what we can see, we believe the issue may have been related to the charging start-up sequence rather than a fault with the charger itself. It's important to make sure you're following the steps below and allowing the charger at least a full minute before making another attempt:
1- Log in
2- Open the map
3- Search for your location
4- Select the charge point
5- Choose the connector
6- Once the app shows “Initiate Charging,” plug in the cable
If you could get in touch with us at support@ezo.co.uk, we'd be happy to look into it further.
We'd also be happy to send you an RFID fob, which many customers find makes starting a charging session even quicker and easier.
We hope to have the opportunity to provide you with a smoother charging experience next time.
Electric regards,
EZO Support Team.
Charger cut out prematurely twice while…
Charger cut out prematurely twice while in use.
15 juli 2026
Svar från EZO
Hi Jonathan,
Thanks for taking the time to leave us a review and for flagging this with us!
We've looked into your sessions and decided to raise this with our technical team so they can investigate the charger and make sure everything is working as expected.
If you get in touch with us at support@ezo.ie, we'd also be happy to send you a complimentary RFID fob as a gesture of goodwill and a thank you for helping us improve our network.
We hope to hear from you soon.
Electric regards,
EZO Support Team.
Functional
Charged fine.
12hour limit overnight is flexible enough for overnight charging. Perfect through the day, but for an AC charge starting at say after 20:00, make it 14 hours.
App is weirdly limited.Only possible to have one session on a site. Unable help friends or tourists.
RFID. Why can't I add my own? Much more eco friendly option.
Invoices. Odd font choices, but why isn't the kWh total presented?
Site ID labelling and and app ID don't always align. Basic error that really doesn't smooth the user experience. Huge long alpha numeric IDs are NOT accessible. Especially when split on three locations on the EVSE. Adding inconsistencies on the formatting....
15 juli 2026
Svar från EZO
Hi Neil,
Thanks so much for taking the time to leave such detailed feedback, we really appreciate it! 😊
Thanks for your suggestion about the overnight charging limit. It's great to hear the current limit works well during the day, and we'll be sure to pass your feedback about extending it overnight on to the relevant team for consideration.
Just to clarify one point, it is possible to have two charging sessions running at the same time on the same account. You just follow the same process and allow someone else to plug into the connector. The sessions would both be billed to your account, however, so it's important to keep this in mind when starting a session on behalf of another driver.
Regarding RFID, we'd be interested to understand your feedback a little better. We currently provide EZO RFID cards and fobs, but we're always looking at ways to become more environmentally friendly, as that's something that's important to us. If you wouldn't mind expanding on your suggestion, we'd love to hear more.
Thank you as well for your comments about the invoices. We'll pass your feedback on to the team. While the total kWh isn't currently shown on the invoice itself, you can view the full session details, including the energy delivered, by going to Account > Sessions in the EZO app.
Finally, thanks for highlighting the site ID labelling. We'd really like to investigate this further. If you could email us at support@ezo.ie with a few examples of the locations where you noticed the issue, we'll be happy to review them and make sure everything is as clear and consistent as possible.
Reviews like yours help us keep improving the EZO experience, and we genuinely value them. ⚡🚗
Electric regards,
EZO Support Team.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.