Express Repair Omdömen 

Absolutely unacceptable experience. I paid in full, and they never showed up. No calls, no messages—just completely disappeared after taking my money. I've tried contacting them multiple times with no response. This feels like a scam. Avoid at all costs unless you want to lose your money and waste your time.

This company is a scam! I would have selected negative star rating if there was an option.
I called them for a dishwasher issue (on heating issue) in beginning of June. They came in, replaced a control board, charged me for the new part & labor (close $700), walked away without fixing the problem. I have since kept calling them to come back and investigate why their diagnose didn't fix the problem. They refused to come back (2 rescheduling + 1 cancellation to all my appointments). I finally escalated (close to end of July) to the manager "Michelle" to give a final date for them to fix the issue before my tenants move-in - no help at all, and she never called me back. So I hired a 2nd repair company for another diagnose and repair. The verdict is the original part got replaced by Express Repair wasn't the cause of the issue. So, I made a claim about the Express Repair and dispute the payment (part +labor). Now, what's funny is the merchant manager Michelle called me back, and demanded to have her tech to come to fix the problem, and replace another part which was diagnosed by the 2nd repair company. After I declined their offer (as I will have 2nd repair company do the fix), she now threats to get a collection agency for my disputed payment, and even threats to send me the bill for the service of the collection agency. It seems story shall continue, I will update here with new updates.

Sept 19 - update to Express Repair's response. If the merchant get the fact straight, they would know the part and service provided was totally incorrect. The tech did NOT diagnose the faulty part, replaced the wrong part. Then the merchant refused to come back to follow up from June to end of July. The reassessment offer wasn't on the table until I filed a complaint with Better Business Bureau. By then, it was too late, as I also informed the merchant that I have already hired another repair company. So, if the merchant is truly honest, they should stay with the fact that they failed the paying customer.

I recently used Express Repair to fix the loud sound coming from my fridge. I used them before, about 2yrs ago, when my washing machine broke down. The technician, at that time, actually investigated the issue and found a proper solution. However, this time it seemed like the technicians were trying to scam me.
When the technicians came, I told them that there's a loud humming noise coming from the fridge. I suggested that it could be a fan. They checked it and told me that, yes it was the fan. They said that b/c the fan is attached to the plastic backing inside the freezer, I need to purchase the entire piece (plastic backing with fan), costing me $200 for parts and $260 for labor. I said I would tell my husband and only paid for the service call.
Days later, my husband went back in, took a look at the fridge, and found that the humming noise was just a vibration. He put a small piece of Styrofoam, about the size of a loonie, to stop the vibrating, which solved the problem. The fridge was no longer making the loud humming noise it was making days earlier.
What were they charging me for? What were they trying to get to pay for?
Is this a scam?

1 star is the lowest I can select.
Service men are unable to fix the situation properly.
They ignore calls, but when you call them to tell them their repair failed, they're quick to point out I have an outstanding balance. No payment if the repair doesn't even stand.

It is a total scam . I told them what exactly needs to be done for the washer and 20 min before the tech guy shows up , he says he does not have the part and he charges $225 per visit. I told him what’s the point of his visit without parts , now the company charged me $110 for cancelation . I’m going to file a complain against this scam company . They don’t bring parts and they charge $225 per visit . Nice try scammers . Look at how many bad reviews you have .

TERRIBLE SERVICE

I called the company to ask for a repair for my fridge and oven. I specifically told them what needed to be fixed on the oven and gave them the model number. The call center said that the cost of the technician would be voided if I bought parts and I remember saying “that’s awesome! I am buying parts”. I was under the impression the appliance would be fixed same day.

The technician arrives and opens the oven to look at it. He doesn’t replace the part that I had asked for, doesn’t take a temperature reading and says it looks “fine” but says he will be back to replace the part. He then opens the fridge door and stares inside, closes the door and says “I think it’s fine but you could replaced XYZ”. Doesn’t check for ice build up, doesn’t pull anything out, I have no idea why he even showed up.
The company bills me $200 for “labour”, and hasn’t actually fixed anything or reasonably checked anything except for opening and closing a door. They say they will wave the labour cost if I buy parts but there is labour costs x2 on the next invoice.
I called the customer service center to complain about the service, and also that the quote invoice is incorrect. They then start calling my tenant for payment, and do not call me back.
I eventually text them and get a response “We sincerely apologize for any confusion caused and would like to inform you that your invoice has been duly adjusted.” My name is spelled wrong, they don’t send a revised invoice and they haven't addressed any issues.

* Edit: Michelle did call me, in response to seeing my review. She wanted me to revise my review today saying that we had a pleasant conversation. She did offer some compensation for the service provided.
So while I can vouch that an effort was made - I think it was more to receive payment and the take away I had was that my feedback would not taken seriously. I tried to explain due diligence that would be reasonably expected of the technician when attending a service visit - which would actually demonstrate an informed decision on the appliance diagnosis. This would mean more than taking a photo of the oven/fridge or opening the door in order to make a decision. This would include checking multiple areas of the appliance, checking the control board, resetting the fridge, checking for ice build up… the list goes on. I think I was quite reasonable, but I don’t believe she agreed or understand what I was getting at… anyhow she did call me back and hopefully will circle back with the technician. I don’t think this company is a scam, just needs to seriously review their internal training processes.

On a side note. Today my dad took the temperature of the freezer, and it read at -28 C… which explains why the fridge was running too cold as the fridge’s airflow comes directly from freezer. We switched the thermostat in the FREEZER and problem is solved. $35 fix vs the recommended $500 fix to swap the control board and thermostat in the fridge… all it took was a simple temperature check… I will re-iterate my advice for the techs to get some basic training and I think at some point the reviews need to be taken seriously.

The technician who came (from Express Repair) was very professional. He identified the problem immediately, explained everything, and was very polite.
This was the second technician to come — the first one was from another company and said the issue couldn’t be fixed, recommending we buy a new dishwasher.
Luckily, we called in another technician for a second opinion.

What can I say that already hasn't been said in previous reviews.
These guys suck. Total waste of time and money.
It was for Rod McCarthy
The fact that you reply to a bad review instead of multiple emails form your "valued customers" shows what a fraud you guys are.
Actually return my calls and come do the repair and prove me wrong.

If I could give zero stars, I would. My experience with Express Repair has been nothing short of infuriating. I contacted them on March 26, 2025, to fix a fridge that had stopped cooling — simple enough. What followed was a two-week nightmare of botched service, blatant dishonesty, and harassment, all culminating in my having to spend thousands of dollars on a new appliance.

The technician came out, claimed a specific part would fix the issue, and told me point-blank that if the part didn’t work, I’d owe nothing beyond the initial $99 service fee. I paid $107.79 via Zelle and waited for the part to arrive.

That’s when the circus began.

Eight days of canceled appointments, incoherent communication, and pure disorganization. When someone finally showed up again, the part didn’t work. The tech claimed he couldn’t finish diagnosing the problem because his tools had been stolen out of his car. Yes, really.

He left, flustered and clueless — and I was still left with a broken fridge.

At that point, I gave up and bought a new one. No working fridge for two weeks. Thousands of dollars wasted. And worse — I now believe a competent technician could have easily made the repair if I hadn’t been unlucky enough to call this company first.

But the story doesn’t end there.

Since then, Express Repair has sent me fraudulent invoices, trying to charge me $99 fees for things I never agreed to — including something labeled "payment cancellation" and a random charge for “final notes.” They’ve ignored the fact that I already paid them and are harassing me for more money on top of their already botched, incomplete, and misleading service.

They also tried to charge me special shipping fees for a part that took 8 days to arrive, even though the manufacturer said it should’ve taken 2.

Do yourself a favor — run the other way. This company is disorganized, dishonest, and downright predatory. Their negligence cost me money, time, and sanity. Let my experience be your warning.

Professional fast response, and great customer service.

SCAM Alert – Avoid Express Repair at All Costs!
> **Details**:
> "I contacted Express Repair for [appliance issue], but they refused to provide upfront pricing or a written estimate. Despite canceling, I was charged a $[X] diagnostic fee and threatened with collections. Their technician misdiagnosed the problem, overcharged for parts, and left the appliance unfixed. When I requested a refund, they ignored me and sent fake invoices. No contract was ever provided, and their harassment continues. DO NOT TRUST THIS COMPANY—read other reviews on Trustpilot and BBB before engaging them."

SCAM! Stay away! This company buys 5 star google reviews and addresses. I thought it was a local business, but I ended up calling a call center in who knows where. I called and scheduled an appointment same day. Realized that we didn't need the appointment and cancelled. Also looked at reviews and saw that they send shady techs. When I called they said they couldn't cancel and that they were charging me $90 for cancelling. They said if I didn't pay they would send me to collections. They are calling constantly and texting at 2 am. Awful scam!

Do not trust this company, they are thieves, they charge you for something they haven't done. The technician arrived very late and took 10 minutes to check the refrigerator. The only thing he did was turn on and off a switch located in the back and charged us $200 and said that in 4 hours the freezer would be working, the next day the freezer was not working. We called them to tell them what was happening and they were rude and unprofessional also they want another $200 for deposit for the parts how I can trust this people if they were avoiding our calls, please DO NOT TRUST THE THEY ARE THIVES
No confíen en esta empresa, son unos ladrones, cobran por algo que no han hecho. El técnico llegó muy tarde y tardó 10 minutos en revisar el refrigerador. Lo único que hizo fue encender y apagar un interruptor en la parte trasera y nos cobró $200. Dijo que en 4 horas el congelador estaría funcionando, pero al día siguiente no funcionaba. Los llamamos para contarles lo que pasaba y fueron groseros y poco profesionales. Además, piden otros $200 de depósito por las piezas. ¿Cómo puedo confiar en esta gente si evitaban nuestras llamadas? Por favor, NO CONFÍEN, SON LADRONES.

I don’t like the fact that I was charged $74 just for the tech to come. I misunderstood the rep so when I tried to say forget it, the tech seemingly became upset. Then I had a cheap machine and he blurted that out. He fixed it but I would up paying over $160. I don’t think I’d recommend or use them again.

TERRIBLE SERVICE. They sent a technician who didn't thoroughly inspect the washing machine. He was unprofessional. My husband had to help load the washing machine; they weren't trained. The company pressured him by calling the technician to finish quickly. He didn't fix it. He left it in the same state of disrepair. He told us it was working fine, but we realized he had taken a part from the washing machine. When we called the company to tell them they had taken a part, they were very rude, didn't listen to us, and just asked us to pay them. Do not hire this service.

Terrible service - technician and back end don’t communicate effectively - was lied to about time frame to rectify issue and have part ordered - the invoice provided also said the parts needed were in stock and that was not the case. I paid for the part under false pretences and once they took the money, was told afterwards prt had to be ordered and instead of a 1-2 day job, we’re a week without a working appliance.

Please be aware of this scam and be very careful. Please read all reviews on all platforms first, before calling this company. Please do not give them your address or your name. I wish there was a Zero Star to be given!
They are the worse group of people I have ever dealt with. I called them for an estimate and their availability to fix a dryer, they asked for my address in order to give me their availability, so that they said! I gave it to them, I DID not confirm any appointment with them, despite that, their Tecnition showed up at our door 30 minutes later and my tenant let him in thinking I sent him! I then had to cancel my appointment with another reputable company and decided to give them a chance to fix the dryer as he was already there. The dryer was never fixed. They kept me waiting while I had paid them in advance. I then had to buy a new dryer and throw the old one out! But the scam did not stop there, since they have sent me multiple different invoices all with different amounts, instead of returning my money! They then hired a credit collection company which I’m sure is affiliated with them and have been harassing both myself and my tenant! I have called and emailed the company multiple, multiple times. It’s impossible to get a response. It seems all to be a fake company. They are shameless. Please be careful and read all the reviews. I wish I would’ve done the same, but they didn’t give me any chance since as soon as I placed a call for an estimate they sent their technician to the address I had given. I have emailed them and told them that if they continue harassing me, I will go to Police. I think all of us should do the same, We should stop scammers like these or else they will change the fabric of our society.

***BUYER BEWARE*** We contacted Right Fix Repairs aka Express Repair for an issue with our washing machine, and while the technician (Yusup) arrived promptly, the service left us extremely disappointed. After diagnosing the problem, the repairman told us the main tub in the washer was cracked and needed to be replaced, quoting us $970 for parts and labor. We were given seven days to decide, but ultimately, we opted to buy a brand-new washer-dryer unit instead, since the cost was nearly the same.

The next day, we purchased and installed a new stacked washer-dryer for $2,300, only to find that the original issue persisted once again. It turned out the real problem was with the plumbing inside the condominium wall AND not the washing machine at all! The technician’s misdiagnosis led us to replace a perfectly good appliance unnecessarily.

This was an incredibly costly mistake, and Express Repair’s failure to properly assess the issue has left us frustrated and out thousands of dollars. We will never use this company again and strongly advise others to look elsewhere for appliance repair. ***BUYER BEWARE***

Had their chap here today to replace the door seal on my washing machine. Job well done & a reasonable price.

I would like to give them a zero-star review. In August 2024, I had ER look at a range hood and paid for the initial site visit. I proceeded with the repair and put money down as a deposit for the part and repair. After four months, nothing happened, and ER would not respond to my emails. So I had VISA cancel the payment, which VISA did. Then, I started receiving payment requests. I explained to the ER that since the repair was never done, I did not owe it money. ER said it would send the matter to the collection, which it did. I wrote the collection company a letter advising them that I do not owe ER money and, if ER believes I do, to take the matter to court. STAY AWAY FROM THE COMPANY. ITS ONE-STAR REVIEW IS DESERVED.