They’re absolutely disgraceful scammers and need to be held accountable for ripping people off. Rebranded temu product who are selling it for 4x more then what it’s worth. I confronted them and the ju... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Pretty disappointed to find out that this is exactly, to an absolute T the same item off of Temu for literally double the price. Rome essentials did not design or manufacture this box themselves, it'... Se mer
These products take away the discomfort & messiness of others. The lube is soft, doesn’t cause any irritation whatsoever & even better, doesn’t leave a sticky residue behind. The same goes for the con... Se mer
Företaget har svarat
I love sex! Yes, I do! However, choosing to explore with Roam was certainly one of the best decisions I've ever made. I received the gift set, which was beautifully packed, discreet and inform... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Sex care for all of us. Our aim is to challenge stigmas around sex, and to provide a range that supports what feels natural, so you can explore with comfort and confidence.
Kontaktuppgifter
8 Ganton Street, W1F7QP, London, Storbritannien
- questions@exploreroam.com
- exploreroam.com
2,8
Medel
256 omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Crooks and amateur business
Complete and utter crooks, I ordered some items and they never arrived and they never sent me confirmation. I have emailed them eight times and nobody has responded to any of my emails, would never order from them again. Even after this review they contacted me and promised me a refund over a month later and I still have not been refunded.
11 november 2024
Omdöme utan inbjudan
Svar från Roam
Hi there! Hope you're having a great day. We wanted to reach out and apologize for any dissatisfaction you may have experienced with your recent order. We truly value your satisfaction and strive to provide top-notch quality and customer service. We would love the chance to make things right. We've sent you an email to address this issue in a positive manner. Looking forward to resolving this together!
Wouldn't recommend , Bought 3 months supply of male libido…
Bought 3 months supply of male libido pills and did notice any difference after 3 months use continuously. Was looking forward to the effects of this however no benefits unfortunately. I asked for my money back under the companies money back guarantee but did not even receive a response back to my email. Order 21886
2 december 2024
Omdöme utan inbjudan
Svar från Roam
Hi Numan!
Hope you're having a great day. We wanted to reach out and apologize for any dissatisfaction you may have experienced with your recent order. We truly value your satisfaction and strive to provide top-notch quality and customer service. We would love the chance to make things right. We've sent you an email to address this issue in a positive manner. Looking forward to resolving this together!
Kind Regards,
Team ROAM
Non Sticky Lubricant
Easy to order, quick to deliver, lubricant works nicely and not sticky
1 november 2024
Svar från Roam
Hi John,
Thank you so much for taking the time to leave us a 5-star review.
We highly appreciate our customers and strive to offer the finest shopping experience and customer service. So, we are thrilled to learn of your satisfaction with our product and customer support.
If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!
Thanks again,
Team ROAM
I’ve had a terrible experience since…
I’ve had a terrible experience since the products never arrived and they never responded to my emails. Ghosted me and took my money
10 oktober 2024
Svar från Roam
Hi Eirini,
Greetings of the day! We hope you are doing well and staying safe.
We are contacting you regarding your order and the review you left on ROAM trastpilot about not receiving your order.
However, we can see from the tracking information that your parcel has already been delivered on 12th Oct 2024 to your neighbour Aboo at 168.
Still, we recommend that you check with your family members or even a neighbour, if you are unable to locate a parcel, please contact us.
Kind Regards,
Team ROAM
Svar från Roam
Hi Nick,
Thank you so much for taking the time to leave us a 5-star review.
We highly appreciate our customers and strive to offer the finest shopping experience and customer service. So, we are thrilled to learn of your satisfaction with our product and customer support.
If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!
Thanks again,
Team ROAM
Discreet handling of a product that works
Swift processing, dispatch & delivery. Discreet labelling in even banking records, all paperwork & packaging.
A product for a more complex issue for women, but this product seems to be growing on me 👍
6 oktober 2024
Svar från Roam
Hi there,
Thank you so much for taking the time to leave us a 5-star review.
We highly appreciate our customers and strive to offer the finest shopping experience and customer service. So, we are thrilled to learn of your satisfaction with our product and customer support.
If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!
Thanks again,
Team ROAM
Svar från Roam
Hi Jonathan,
Thank you so much for taking the time to leave us a 4-star review.
We highly appreciate our customers and strive to offer the finest shopping experience and customer service. So, we are thrilled to learn of your satisfaction with our product and customer support.
If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!
Thanks again,
Team ROAM
Svar från Roam
Hi there,
We so sorry for the inconvenience caused to you.
As all our products undergo numerous quality checks, occasional errors may occur. We regret that you experienced an issue with your product. Rest assured, we have already contacted you via email to resolve this issue
Kind Regards,
Team ROAM
Great products, highly recommended
Great products. Nice discreet subtle bottles and they are really nice to use. The pump dispenser is clean and easy and doesn’t leak if tipped over in bed for example. Pleasant neutral smell and works a treat :) have already recommended to several menopausal friends!
I’ve tried quite a few products which either have bottles which you would be a bit embarrassed if you left out by accident for cleaners to find or they smell really bad, leak if left on their side or are just plain unpleasant.
These are also great size to travel with. All in all, probably the only ‘complaint’ I have is, it would be nice to get a larger size bottle for home use, or maybe that you can use to refill the smaller bottles (which are perfect size for every day use)
9 augusti 2024
Svar från Roam
Hi Fiona,
Thank you so much for taking the time to leave us a 5-star review.
We highly appreciate our customers and strive to offer the finest shopping experience and customer service. So, we are thrilled to learn of your satisfaction with our product and customer support.
If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!
Thanks again,
Team ROAM
Svar från Roam
Hi Daisy,
Thank you so much for taking the time to leave us a 5-star review.
We highly appreciate our customers and strive to offer the finest shopping experience and customer service. So, we are thrilled to learn of your satisfaction with our product and customer support.
If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!
Thanks again,
Team ROAM
Svar från Roam
Hi Seren,
Greetings of the day! We hope you are doing well and staying safe.
We are sorry to hear that you are experiencing a product defect issue. We have reached out to you via email to gather more information.
Your assistance in helping us understand the issue would be greatly appreciated. Rest assured, we are here to help you resolve the issue.
Thanks again,
Team ROAM
Terrible communication and customer service!
Placed an order (#21225) 9 days ago and haven't received any updates regarding dispatch. Any emails to customer service get the same reply of "it has been dispatched" and "wait 24 hours for an update". When asked for a tracking number I am simply ignored. Terrible customer service! So disappointing
15 juli 2024
Omdöme utan inbjudan
Svar från Roam
Hi Gavin,
We are so sorry for the delay in response. As we had a system sync issue due to which your order was stuck so we raised it with our team.
Also, yesterday the issue was resolved and it will be shipped out within 24 working hours and we have made the free delivery with next day.
Once again we apologize for all the inconvenience caused to you.
Thanks again,
Team ROAM
Svar från Roam
Hi Chris,
Thank you so much for taking the time to leave us a 5-star review.
We highly appreciate our customers and strive to offer the finest shopping experience and customer service. So, we are thrilled to learn of your satisfaction with our product and customer support.
If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!
Thanks again,
Team ROAM
One of the products I received does not…
One of the products I received does not work correctly
23 maj 2024
Svar från Roam
Hi Kloie,
Greetings of the day! We hope you are doing well and staying safe.
We are sorry to hear that you are experiencing a product defect issue. We have reached out to you via email to gather more information.
Your assistance in helping us understand the issue would be greatly appreciated. Rest assured, we are here to help you resolve the issue.
Thanks again,
Team ROAM
Best and inclusive condoms
16 maj 2024
Svar från Roam
Hi Thomas,
Thank you so much for taking the time to leave us a 5-star review.
We highly appreciate our customers and strive to offer the finest shopping experience and customer service. So, we are thrilled to learn of your satisfaction with our product and customer support.
If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!
Thanks again,
Team ROAM
Excellent product, middling customer service post-purchase
Love the product - have ordered in the past and will order again. But I recently renewed an old subscription, updating the delivery address as I did so. The website then reverted to my old address and the products were sent to the wrong location. I contacted customer service and sent them evidence that the error had not been my fault, but they refused to reissue the item or a refund. Extremely disappointing service from a company who portray themselves as standing for something in the community. Like I said, excellent products - just don’t expect a service to match.
Update: within a few hours of writing this review, customer service confirmed the reissue of my order to the correct address. Not the easiest experience of my life, but pleased to have arrived at the right outcome so have amended the review in the interest of fairness.
11 maj 2024
Svar från Roam
Hi Ross,
Thank you so much for the update on the feedback.
Kink Regards
Team ROAM
Excellent product and service
Excellent product and service monthly subscription works like clockwork
26 april 2024
Svar från Roam
Hi Jed,
Thank you so much for taking the time to leave us a 5-star review.
We highly appreciate our customers and strive to offer the finest shopping experience and customer service. So, we are thrilled to learn of your satisfaction with our product and customer support.
If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!
Thanks again,
Team ROAM
My shipment order from February 2024…
My shipment order from February 2024 and it is now mid April and the product still has not arrived. reached out to customer service and have not heard back.
18 februari 2024
Svar från Roam
Hi Maryann,
We sincerely apologize for the delay in delivering your product. We recognize that this is not the experience we aim to provide our customers. Please be aware that we have already contacted the relevant team to address this issue.
Your satisfaction is important to us, and we have sent you an email to resolve this as quickly as possible. Please be assured that we are dedicated to preventing this from reoccurring.
Thanks again,
Team ROAM
Fantastic!!
Not only are their products the absolute best and affordable, but the customer service is absolutely on point. Always willing to help and make sure you are happy above all. Very much “the customers always right” kind of attitude. They are absolutely great, would go anywhere else 👌🙌 thank you
26 mars 2024
Svar från Roam
Hi Morwenna,
Thank you so much for taking the time to leave us a 5-star review.
We highly appreciate our customers and strive to offer the finest shopping experience and customer service. So, we are thrilled to learn of your satisfaction with our product and customer support.
If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!
Thanks again,
Team ROAM
Oooohhhhh!
Quick, discreet service. The product, for us, is superb. ‘Fine lubricant’ and not the gungy gel we’ve used before. Would love to have a dispenser that could be a useful toy too! Shape?!! Thanks
18 mars 2024
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