Everlywell Omdömen 506

Not impressed. Paid a lot for Galleri test quality customer service. No order confirmation from them. Called twice and can’t get an order confirmation or order number and what happens next! Klarna had confirmation of the purchase but Everlywell acts like nothing exists entirely of hearing two days in a row someone will get back with you and they don’t.

I’m gonna dispute it with Klarna and probably just go to Galleri test directly to order it. This is beyond ridiculous

I bought a Thyroid testing kit on EBAY. After 2 days of trying to register the kit I was told that Everlywell would not honor any kit bought off of EBAY even if it was sealed when I received it. They said that it was already registered with the original buyer. Why can’t they re-register it? I don’t understand why this was not honored. That’s $35 down the drain.

Been using this lab for at least 10+ years and they are accurate to one point of the medical lab that my doctor uses

It’s great if your test goes smoothly and everything registers correctly, but if you actually need to get something fixed or get something resolved, you cannot get any response from customer service. The idea is great, but I highly recommend you go to a different company.

I would avoid Everlywell at all costs. I bought a Food Sensitivity test at Rite Aid, and when I went to register it, they said they no longer supported that "version" of the test. I contacted customer support, but they refused to replace the kit unless I could provide proof of purchase... from a store that's out of business.

I wanted to do a lipid panel between dr. appointments to check progress on my a1c and my cholesterol. I ordered a test. The test was easy to complete with the video instructions and simple printed instructions. I mailed it on a friday and had my results on Tuesday.

DO NOT BUY FROM THIS COMPANY! They need better descriptions of their products. I bought a machine that i thought was going to save me money on testing. The product does not mention the machine is for single use only. You think being a machine that you would be able to use it multiple times. It is such a waste on our landfills and our my wallets to create a machine for single use only. I was very unhappy with the poor description and of course i bought it thinking different. When i found out it was single use only i contacted Everlywell and they refused to let me return my purchase and refund me. They didn't even offer a partial refund for their poor product description that i find very misleading. I feel scammed and im very unhappy. I never complain either but for the amount of money i spent i am pissed enough to complain.

The entire process was easy and efficient. The information provided on the foods I have some level of sensitivity to has been helpful in making me feel better quickly. Also, the recommended procedure on how to add back foods over time I believe will enable me to determine which foods I might be able to eat periodically.

Second time taken the testosterone test and it keeps failing do to not enough blood 🙃. I made sure to add alot blood even prick 2 finger to insure I had enough blood .I fill the circle up with blood waited couple Seconds and added more I was try to over exaggerating with the blood amount I was adding and still not enough blood really piss me off .waste of time won't be requesting another test I just wasted 90$

I had a very frustrating experience with Everlywell. I submitted my sample only to later be told that my kit was expired, and Everlywell refused to send a replacement kit.

At no point did the kit clearly state that it was expired, nor did the app warn me before submission. In fact, the kit appeared in my account up until delivery, and the app even allowed me to schedule a reminder to submit my sample as late as January 2027. This reasonably implied that the kit was still valid.

Had I been clearly informed that the kit was expired, I never would have gone through the painful process of pricking my finger and submitting a sample. The lack of clear instructions to check expiration dates, combined with misleading app information, reflects poor communication and customer service.

This situation could have been easily avoided with clearer guidance, but instead I was left frustrated, inconvenienced, and without a resolution. I expected better transparency and support from a health testing company.

I was told that insurance’s don’t cover COVID-19 testing but Medicare does. So I Google it. And it does state Medicare covers the test kit. So I called my Humana Medicare Medicaid office, who gave me Everlywell’s members phone number. Stating they will send me out a free test kit. On Jan 16th 2026 I called Everlywell at 2:50pm, she was rude direct and ugly. I always introduce myself addressing their name how are you. But when I asked for her name she said you called Everlywell why do you need my name. I said if you’re going to be ugly, I can call back to somebody else. 2nd time calling at 2:51pm. Bryan had the same direct attitude, was very short. I asked if everything was OK? Because everyone seems to be very short with attitude on the phone calls. He hung up on me. The 3rd time 2:54pm spoke with Colin with the same attitude. I didn’t say anything, but answer his questions. His response was we don’t do that. I said Humana gave me your number and stated that Medicare covers the Covid-19 test kit sent through mail. He said NO. I said I will let Humana know. And real quick Colin said k and hung up the phone.

My cheap Insurance sent me a fecal at home test kit from Everlywell. Got the results but my PCP NEVER RECV'D THEM! I have followed up FOUR xs w Everlywell to get MY results again (deleted email). RIDICULOUS IMPOSSIBLE working w them!!! Get told differing info each x, sign in not working, won't Fax or email me. GO ELSEWHERE!
RESPONSE to Everlywell: WHY would I waste MORE of my time when I've already both phoned & emailed sev xs to the info you left below with NO HELP, ASSISTANCE RESOLUTION?!?!?@

A pain to deal with. Website to order test broken. Customer service interaction time consuming and aggravating. I know when to avoid companies based upon these sorts of initial experiences.

The instructions were very clear and easy to follow, the process went smoothly and I received my results timely!

Easy to collect samples. Easy to ship. Results close to labs run by my own MD.

Buyer beware. Even if you select the one time purchase option you still have a subscription. Also, I get visual package notification on packages and it comes from China and is re-packaged here in the States. I was told I could return the product and get a refund. Still waiting for a response.

Easy ordering, easy instructions, fast results time

So impressed with Everlywell! The results surprised me and helped me figure out why I was reacting to certain foods. Highly recommend!