Europassistance Omdömen 

Sono estramamente soddisfatto dicome sono stato trattato dalvostro operatore Cristian
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Bought a trip to Africa in 2021 signed a comprehensive protection of EuropAssistance S. A. Covid appeared again and Emirates canceled my return trip home. Tried to call BravoFly for help with what I can do but it didn't work not much help or support from them. Went to the Emirates office in the country but as my trip was booked through an agent they couldn't do anything. Book a new return trip home with another company so I got home. I have tried to get compensation for the cancelled trip home but the answer I got is that the flight has departed as planned. Also sent to EuropAssistance S. A compensation claim for extra expenses as I was allowed to stay 8 days longer than planned and it cost me more. The flight ticket home is still on Emirates but I can't access it as it is booked by an agent. In total with everything I spent 2000$, 20 000SEK more on accommodation and another return flight home and everyone disclaims any responsibility for my expenses. I will never book through an agent again definitely not BravoFly. Take your time and use the airline pages and put together the trip, easier to get compensation than messing around with agents that have no intentions to compensate you.

En février 2020, j'avais acheté chez OPODO 4 billets Aller-retour (=4700 euros) pour l'Australie, pour un vol début juillet 2020. Le jour-même, j'ai assuré les billets chez Europassistance (= 232 euros) Le vol a été annulé par la compagnie Etihad pour cause de pandémie) ! Europassistance n'a pas proposé de gérer le dossier alors que le contrat mentionnait sa validité "en cas de pandémie dans le pays d'accueil" en toute lettres !!!!!! Aucun sérieux...🧐🧐 Où est le respect des engagements ?

I cancel a flight and they paid me back very fast. However they didn't give full refound but it was a large percentage. I recommend. :)

EUROP ASSISTANCE A BIEN DU MAL A REMBOURSER 130 EURO DE TAXI ! UNE HONTE ! 2 JOURS D'ATTENTE POUR AVOIR UNE VOITURE DE REMPLACEMENT ET EN PLUS FALAIT ALLER LA CHERCHER40 KM DE CHEZ MOI , 2 HEURE D'ATTENTE DE REMORQUAGE UNE DEMI JOURNEE DE TRAVAIL PERDU NUMERO DU VEHICULE 206 PEUGEOT CE-862-BE

We had a very similar experience to that of Barabara - except that it took over 3 months to get any response at all and then it was a standardised sentance. We will never use Europassistance again

We booked a family holiday flight with Ryanair for Christmas 2021. Understanding that Ryanair have a non-reimbursement policy they advertise their associated insurance with Europassistance. Due to Covid entry restrictions into Germany, which came into force 2 days before we were due to travel (because of the omicron variant), we could not travel. The insurance with Europassistance did not make it transparent that in such an event they would not reimburse the flight costs. The clause was hidden in a very long and unreadable document. We lost a large amount of money. They communication was non-responsive initially and it took them over 2 months to inform us that the claim has been denied. In summary: do not fly Ryanair or use their associated insurance if you want to be covered for that eventuality!