eurolivingfurniture.com Omdömen 2

Beginning in August 2025, I communicated with the merchant regarding the purchase of bar stools. During these discussions, I clearly and repeatedly stated that I would only purchase stools manufactured in Italy, and country of origin was a material condition of my buying decision.

The merchant represented that the stools being offered were made in Italy, and based on those representations I approved the charge on September 14, 2025.

The stools were scheduled to be delivered prior to Thanksgiving 2025; however, delivery was repeatedly delayed. Because delivery was not completed as promised, I ultimately drove to Orlando, Florida to pick up the stools myself. The merchant refunded the delivery charge at that time.

On December 11, 2025, after opening the sealed boxes at home, I discovered that the stools were manufactured in China, not Italy as represented. I immediately notified the merchant.

On January 3, 2026, the merchant acknowledged in writing that the stools were not made in Italy and agreed to issue a full refund. Despite this agreement, the merchant later attempted to impose a restocking fee and has refused to arrange reasonable pickup of the goods. The merchant is conditioning the refund on unreasonable return requirements, preventing completion of the refund process.

*** MISREPRESENTATION AT ITS HIGHEST LEVEL****

Don’t buy a warranty here. Buy your own separately. Shame on you EuroLiving for selling us your warranty, blaming your warranty partner as the only problem, then keeping half our settlement for yourself after 19 months of our hard work waiting and pushing for results. We purchased $10K leather sofa and recliners four years ago. EuroLiving pressured really hard to buy 5 year warranty with their partner Uniters for complete repair or full replacement if covered damage occurred. Which it did. Warranty company approved our claim right away, and that was the last substantive communication we got, almost 2 years ago. EuroLiving and warranty company in bed with each other - Uniters will ONLY talk to EuroLiving, NOT to the customer. Warranty portal for customers only gives you robo-response that they might take 3 months to get back to you. Nineteen, yes 19 months later, we were still hounding EuroLiving to get our covered replacement or repair done. Warranty company finally paid out only a small monetary settlement - to EuroLiving, not the customer! EuroLiving held the money and refused to give us our full settlement. They only gave us half, and kept the rest for themselves. DO NOT BUY THEIR WARRANTY OR TRUST THEM! Damaged sofa was never repaired or replaced.