I was looky for some luxury pull handles, and the team was very helpful in helping find the best product for my project. The delivery service was just as good as well.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've been a loyal customer for three years and have always been thoroughly impressed. The continuous innovation in their product line is truly remarkable. Bought thier Espagnolette bolt which was doub... Se mer
Företaget har svarat
Ordered I ordered some espagnolette bolts from them, the locking ones for my double doors, and the build quality is really solid. The mechanism works perfectly, holding everything securely and smooth... Se mer
Företaget har svarat
Complete lack of communication. Turns out what we'd ordered wasn't available, but we had email confirming order & delivery date. I suspect that if I hadn't rung them, we'd still be waiting for deliver... Se mer
Företagsinformation
Skrivet av företaget
Euro Art, proudly led the architectural ironmongery market in the UK and the Middle East for over 35 years. Our unwavering dedication to excellence is evident in our wide array of meticulously crafted and rigorously tested ironmongery products, all of which are certified to meet UK & international standards. Whether for commercial, residential, healthcare, or leisure sectors, we offer a comprehensive selection to fulfill every architectural ironmongery requirement. We provide valuable services such as scheduling, product sourcing, swift direct-to-site delivery, online sales, and competitive pricing.
Kontaktuppgifter
Storbritannien
- euroartuk.com
3,9
Bra
75 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
BEWARE - ITEMS NEVER DESPATCHED.
Ordered & paid for two IN STOCK items. No mention on website of delays on in stock items or “special orders”. No receipt in 4 weeks. Contacted & advised items made to order. Couldn’t/wouldn’t address the lack of advance notice or why they couldn’t despatch “in stock” item showing on website.
On 3 March promised/assured would arrive within 10 working days. That was 15 March.
Un-surprising silence & no items. Have reported & am recovering purchase via credit card protection.
This is clearly a scam.
17 mars 2025
Omdöme utan inbjudan
Svar från Euro Art
Hi Ana,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold. WE HAVE CHECKED OUR INTERNAL SYSTEMS AND CAN CONFIRM THE ITEMS HAVE BEEN DELIVERED SUCCESSFULLY. Our website does mention these items are made to order as well but again we do apologise for the inconvenience.
For any assistance, you can reach out to our team by calling us or Live Chat using our website.
Thanks,
Euro Art Social Media Team
Item doesn’t match the discerption
Item doesn’t match the description at all.
24 februari 2025
Omdöme utan inbjudan
Svar från Euro Art
Hi Hristijan,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold. WE ALSO SENT YOU A REPLACEMENT ITEM WHICH WAS REQUIRED WHICH YOU HAVE ALREADY RECEIVED AND ACKNOWLEDGED.
For any assistance, you can reach out to our team by calling us or Live Chat using our website.
Thanks,
Euro Art Social Media Team
Great service and quality product.
17 januari 2025
NON DELIVERY
Put an order in and was told by reply it would be delivered 21- 23 October. Nothing has arrived and I have had no further contact by the company. Although the delivery was an “expected”delivery date, I have received no confirmation of a possible further delivery date despite emailing the company three times asking to update me. The items have been paid for.
28 oktober 2024
Omdöme utan inbjudan
Very poor experience
Order obviously got lost in their system. Delivery window closed (on Friday) but Royal Mail tracking still waiting to receive the goods. No response to phone call on Saturday despite the fact they say customer services are open. No response to webmail same day. Phone call on Monday got a response of “we’ll check with the warehouse”. “Will you get back to me today?” “Yes, is this the best number?” Followed by radio silence!
Goods shoved through door one day later (today) by Royal Mail. Article OK but no better. As they say “Good from far but far from good”. Surface scratches on polished chrome and stiff mechanism. Cheap fixing screws provided. That’s why it’s a 1 star review.
14 oktober 2024
High quality products
High quality products
Exceptional after sales assistance
Prompt conclusion to a minor order omission
24 september 2024
I ordered an espagnolette door bolt from Euro Art, UK
I ordered an espagnolette door bolt from Euro Art in the UK for delivery to Australia. I was advised production of the bolt in the finish I wanted would take 4 weeks, which was acceptable. The bolt was made and delivered in the time quoted. The delivery time after manufacture was only 7 days which was excellent. The item matched what I ordered and is of good quality.
23 juli 2024
Quick delivery and a quality product
22 juli 2024
Placed order late in the day and needed…
Placed order late in the day and needed for the following day. Called and explained such and they placed on a courier and it arrived the following day.
Great Service
10 juli 2024
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