I was looky for some luxury pull handles, and the team was very helpful in helping find the best product for my project. The delivery service was just as good as well.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've been a loyal customer for three years and have always been thoroughly impressed. The continuous innovation in their product line is truly remarkable. Bought thier Espagnolette bolt which was doub... Se mer
Företaget har svarat
Ordered I ordered some espagnolette bolts from them, the locking ones for my double doors, and the build quality is really solid. The mechanism works perfectly, holding everything securely and smooth... Se mer
Företaget har svarat
Complete lack of communication. Turns out what we'd ordered wasn't available, but we had email confirming order & delivery date. I suspect that if I hadn't rung them, we'd still be waiting for deliver... Se mer
Företagsinformation
Skrivet av företaget
Euro Art, proudly led the architectural ironmongery market in the UK and the Middle East for over 35 years. Our unwavering dedication to excellence is evident in our wide array of meticulously crafted and rigorously tested ironmongery products, all of which are certified to meet UK & international standards. Whether for commercial, residential, healthcare, or leisure sectors, we offer a comprehensive selection to fulfill every architectural ironmongery requirement. We provide valuable services such as scheduling, product sourcing, swift direct-to-site delivery, online sales, and competitive pricing.
Kontaktuppgifter
Storbritannien
- euroartuk.com
3,9
Bra
75 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I was looky for some luxury pull…
I was looky for some luxury pull handles, and the team was very helpful in helping find the best product for my project. The delivery service was just as good as well.
3 juli 2026
Omdöme utan inbjudan
Locking Oval Knob Espagnolette Bolt
I've been a loyal customer for three years and have always been thoroughly impressed. The continuous innovation in their product line is truly remarkable. Bought thier Espagnolette bolt which was double side locking. I was shocked to see in this day and age it was made from solid brass. The item is great and looks sleek. I'm always excited to see what new designs they come up with next. It's refreshing to find a company that consistently delivers quality and creativity. I highly recommend them to anyone looking for exceptional products.
2 juni 2026
Omdöme utan inbjudan
Svar från Euro Art
We really appreciate your kind words and look forward to bringing you more innovative products in the future.
Ordered espagnolette bolts
Ordered I ordered some espagnolette bolts from them, the locking ones for my double doors, and the build quality is really solid. The mechanism works perfectly, holding everything securely and smoothly. Installation was straightforward, and the fit feels precise. Overall, I’m impressed with how reliable and well-made they are for keeping those doors in place. Recommended the same to some of my friends as well they bought them and are happy with the item.
Would definitely recommend them as their customer services were really supportive and helped throughout the process.
19 maj 2026
Omdöme utan inbjudan
Svar från Euro Art
Thanks for your review and for recommending us to your friends.
It's great to know the product is performing as expected and that our customer service team was able to help along the way.
We appreciate your support and hope to be of assistance again in the future.
Wait and guess
Tried to order two different types of smart lock off amazon (i belive this company under a different name). Was called and told out of stock ended up canceled and refunded.
Ordered directly from their website and got a call from them again and told out of stock (why i belive this is the same company). Both times items listed in stock and delivered in X days.
Decided to wait, got given an estimated date for restock that date passed, upon chasing up got a second date that date also passed and email communications stopped.
Started a charge back and only after then did I get a tracking number not from this company but through my credit card provider.
Item ended up shipped and delivered.
While I have the lock and it works great. For the stress and wait time I should of listened to other reviews and looked elsewhere.
Update:
Was contacted by Euroart, they claimed the UAE situation effected delivery timings. Which i could believe but in this case is pointless as my complaint wasn't the delivery time is was the lack of communication and complete ghosting and non reply to my emails chasing.
was also offered a £15 voucher which could have been a cash refund if and i quote "If the chargeback had not already been opened"
was asked to update my review to say the device was delivered and working which if they had read my review properly would have seen I already had done that!
Im of the opinion that the email I received and some of the positive reviews may have been written by AI. I would advise people and EuroArt read the reviews thoroughly.
Update 2 (After reply):
my review was flagged as defamatory, this was not upheld by Trust Pilot. The charge back was raised after I had been ghosted and not given a tracking number. Once the bank had got the evidence from euroart they gave me the tracking information and i was able to find the delivery. Once I had confirmed receipt I already instructed the bank to close the case and have had confirmation of the decision. If its still open on your side i recommend contacting your payment provider.
your comment about reviews being set out, yes they would likely be human reviews but trust pilot will mark those as verified. The reviews im talking about are "Unprompted"
even just looking at the reply below, to me doesn't feel like a human wrote it all.
Update 3:
My review got flagged by the company for containing harmful or illegal content this time. Trust pilot deemed it didn't. Please please be really careful if ordering from this company!
Update 4:
been awhile review got flagged again and Trustpilot again put it back up. waiting to see if this review gets flagged again or not!
1 juni 2026
Svar från Euro Art
Thankyou for the update.
We appreciate you taking the time to update your review, although we do feel it is important to clarify a few points for anyone reading this.
The smart lock was delivered on 15.05.2026 and, as you have confirmed yourself, it is working as intended. The chargeback was then opened on 31.05.2026 after the goods had already been delivered and were in your possession.
In your latest update, you mention that you instructed your bank to close the chargeback and that the matter has been resolved. However, according to the information currently available from our payment provider, the dispute remains active. From our perspective, it is difficult to understand why a payment dispute would still be open when the goods have been received, retained and are working as expected.
Regarding your comments about our reviews and AI-generated responses, we would also like to clarify that our review invitations are automatically sent to customers after they purchase from us, including to yourself. We also receive reviews from customers who visit and purchase directly from our trade counter. We do not create or fabricate reviews, and every review—whether positive or negative—is left by a genuine customer based on their own experience.
Like any business, we welcome genuine and constructive feedback because it helps us improve. What we do ask is that public reviews reflect the complete factual position. We work extremely hard to maintain the standards of our business and to look after the thousands of customers we serve every year, so it is important that future customers have an accurate picture of what actually happened.
We have retained all of the correspondence and evidence relating to this order and remain committed to resolving the matter through the appropriate payment provider process
--------
Thank you for your feedback.
We acknowledge your concerns regarding communication and apologise that your experience did not meet expectations.
We would like to clarify that the stock availability issues were the result of shortages rather than any intention to mislead customers. Unfortunately, estimated restock dates provided to us by our shippers changed multiple times, which impacted the information we were able to provide.
For clarity, the smart lock was delivered on 15.05.2026 and, as you have confirmed, is working as intended. We also note that the chargeback remains active which was opened on 31.05.2026 despite the goods having been delivered and retained. Under our terms and conditions, ownership of goods remains with EuroArt until payment has been successfully received and settled.
Should the chargeback be upheld and payment ultimately reversed, the goods must be returned to us in accordance with the terms and conditions agreed to at the time of purchase. We trust that this matter will be concluded appropriately through the relevant payment provider's dispute process.
With regard to your comments about reviews and AI-generated responses, our review invitations are sent automatically to customers following their purchases, including to yourself. We do not solicit or manufacture reviews, and all customer feedback—positive or negative—is submitted by genuine customers based on their individual experiences.
As a business, we work extremely hard to maintain high standards of service for the thousands of customers we serve each year.
Whilst we accept constructive criticism and use it to improve, we believe it is important that reviews accurately reflect both the challenges encountered and the final outcome, namely that the product was supplied, delivered, and is functioning correctly.
Oval Knob Locking Espagnolette Bolt
I purchased two Oval Knob Locking Espagnolette Bolt from this company for just shy of £500 inc expecting a quality piece of kit for the money spent. although the brass work was good the quality of the mechanical components are beyond poor with its components consistently failing. when approaching this company they fail to respond, ignoring emails, a phone number that instantly goes to voicemail to which they again never respond. When I did get to speak a company representative I was informed he would sort the problem out asap but to date has not that was the last contact I managed the locks I have are still useless and I would not recommend anyone purchase this product or have dealings with this company
Just to keep everyone up to speed as per Euro Art response I have sent video evidence they responded stating they would reply within 2-4 day window
You can guess 14 days now, absolutely a dog shit company
15 april 2026
Omdöme utan inbjudan
Svar från Euro Art
Hi,
We are sorry that you remain unhappy, however we do need to clarify the position.
We have responded to your emails and asked for further video evidence because the original video file was not loading correctly. We have also clearly explained the next step: the faulty handle needs to be returned to us so our technical team can inspect it properly and this communication was done with you more than a week ago and within the time frame shared with you over email.
At this stage, we have not received the faulty handle back. Until the item is returned and inspected, we cannot confirm the cause of the issue or offer a final resolution.
We understand that you are frustrated, but the abusive language used in your review is unnecessary and does not help move the matter forward. We are still willing to assist you, but this must be handled through the correct returns and inspection process as per company policies.
Please return the faulty handle only, include the return form inside the parcel, and email the tracking details to info@euroartuk.com. Once received, we will review it and respond with the next step in line with our policy.
Kind regards,
Euro Art
I am disappointed with my experience…
I am disappointed with my experience purchasing from Euro Art.
I ordered a Cassilda Pull Handle after viewing the product page, which prominently displayed the handle in a brass finish. Although the colour selection at checkout was Silver Nickel, I found the overall presentation of the product page confusing and potentially misleading, as the brass finish was featured in the main product images despite not being available to order.
When I contacted customer service, I was informed that the Golden Brass finish had been discontinued from UK stock. Had this been made clear on the product page, I would not have placed the order.
The item was a standard stock product, unused, and I requested to return it within 14 days of delivery. However, I was informed that a 20% restocking fee would be deducted from any refund, along with non-refundable delivery costs.
While Euro Art responded promptly and provided references to their returns policy, I was disappointed that they were unwilling to waive the restocking fee despite the confusion caused by the product presentation and the fact that the item had not been used.
My advice to future customers would be to carefully double-check all finish selections before ordering and review the returns policy in detail, particularly regarding restocking fees.
Overall, I found the customer service polite, but the product presentation and returns process fell short of my expectations.
12 juni 2026
Omdöme utan inbjudan
Svar från Euro Art
Thank you for your feedback.
We are sorry to hear that your experience did not meet your expectations.
We would like to clarify that the finish selected on your order was Silver Nickel, which was correctly displayed and supplied. Product images are provided by manufacturers and may show alternative finishes or configurations to demonstrate the design of the product. The finish available for purchase is clearly indicated within the product options and on the order confirmation.
We appreciate your comments regarding the discontinued Golden Brass finish and will review the product page to determine whether any additional clarification would be beneficial for future customers.
With regard to the return request, the item was eligible for return in accordance with our returns policy. The applicable restocking charge and carriage costs were outlined within our terms and conditions, which are available prior to purchase. These charges are applied consistently to all customers and are intended to cover costs incurred in processing and returning goods to our suppliers.
We are pleased to hear that you found our customer service team polite and responsive. While we understand that you are disappointed with the outcome, we believe the matter was handled fairly and in accordance with the policies agreed to at the time of purchase.
We value all customer feedback and will continue to review our product listings and processes to ensure the best possible experience for our customers.
I had a terrible experience with this…
I had a terrible experience with this company & will never use them again (first & last time) for me.
I sent a faulty item back where i had to pay shipping costs myself, i still have not received my refund & after contacting them via phone call was just abruptly cut off forcing me to contact paypal to get help & clarification + they also charged me for re-stocking the item back onto their own shelf?? to which i totally disagree with.
I will never use this company again & would recommend to all customers to read their reviews before dealing with them for peace of mind.
Fortunately for me i made the common sense of paying through paypal which does cover me in case companies that will gladly take your money but does not like paying the customer back or make it very hard to recover your losses.
10 juni 2026
Omdöme utan inbjudan
Svar från Euro Art
Dear Michael,
We need to be very clear: the item you returned was inspected and found to be severely damaged and not in its original, saleable condition. You have publicly requested a refund while leaving out this key fact.
We cannot refund an item that has been returned damaged, incomplete, or in a condition where it cannot be resold. This is not Euro Art refusing a valid refund. This is an item being returned in an unacceptable condition.
The EA 210 Slim Line Smart Digital Lock was returned and was delivered to us on 08/06/2026. YOU THEN OPENED A PAYPAL/CHARGEBACK CLAIM THE VERY NEXT DAY, BEFORE ALLOWING REASONABLE TIME FOR THE RETURN TO BE INSPECTED AND PROCESSED. IN OUR VIEW, THIS SHOWS YOU WERE SEEKING TO RECOVER THE MONEY QUICKLY THROUGH A DISPUTE PROCESS RATHER THAN ALLOWING THE RETURN TO BE HANDLED PROPERLY UNDER THE TERMS ALREADY EXPLAINED TO YOU.
After inspection, the item was found not to meet the condition required for a return. We have photographic evidence of the returned condition and are prepared to share this evidence with Trustpilot, PayPal, or any relevant authority. We have nothing to hide.
Before you returned the item, we clearly advised you that returned goods must be in their original condition and packaging. We also explained that this would be treated as a non-fault return unless a manufacturing fault was confirmed, that a 20% restocking fee applies to eligible non-fault returns, and that delivery costs are non-refundable.
You claimed the item was faulty, but no manufacturing fault has been confirmed. Based on the information and photographs you provided before purchase/return, our position remains that the product was suitable for your door type. This type of installation may require an experienced fitter familiar with multipoint locking systems and smart lock conversions.
We also note that your earlier complaint about not receiving order updates was investigated by us. We provided evidence showing that the email address entered at checkout was incorrect. After seeing this evidence, you acknowledged your mistake and apologised in writing.
Your review omits important facts and presents the matter unfairly. We have responded to your emails, provided evidence when requested, explained the return terms before the item was sent back, and inspected the return properly.
The damaged returned item remains available for you to arrange collection from our premises.
Kind regards,
Euro Art Sales & Support Team
Svar från Euro Art
Thank you for your kind review. We are pleased to hear that you were happy with our service and prices.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Very happy with my recent purchase of door and window handles….,It’s well-made, sturdy, and has a clean, modern look. The handle works smoothly and feels comfortable to use.
Installation was quick and easy .
Overall, great quality and value for money.
Highly recommended.
8 maj 2025
Svar från Euro Art
We truly appreciate your recommendation and hope you enjoy them for many years to come.
Blame it on the Gulf! Really…?
Edit - once the item was received I was very happy with the quality of product and when I had concerns regarding the compatibility with the door I did receive a timely response and advice which proved useful. The lock is now installed and working as expected. With hindsight I do feel that I would use the company again, despite my initial frustrations.
I ordered a lock on 6th March. Delivery due within one week. I chased no -receipt and they blamed it on the issues in the Gulf! Ridiculous. It wouldn’t have arrived in a week if that was the case anyway. 6 weeks in and still no lock. I have chased again and hope to receive a more appropriate response this time. But based on the first, I doubt it. Never again…
17 april 2026
Omdöme utan inbjudan
Svar från Euro Art
Thank you for your feedback.
We are sorry that the delay and subsequent communication left you feeling disappointed.
The information provided regarding disruptions in the Gulf region was based on updates received from our shipping and logistics partners at the time. Whilst we appreciate your concerns, the updates we shared were the most accurate information available to us from the supply chain.
We are pleased that your order was ultimately delivered. We recognise that the delay was frustrating and understand that this impacted your overall experience.
As a business, we always aim to provide accurate delivery estimates and timely updates. Unfortunately, there are occasions where circumstances outside of our direct control can affect supply chains and delivery schedules. Nevertheless, we take your comments on board and will continue to improve wherever possible.
We appreciate your feedback and thank you for your order.
Easy purchase All fine 5*
13 april 2026
Omdöme utan inbjudan
Svar från Euro Art
Many thanks from the EuroArt team.
Bought 2 chrome 85mm oval thumbturn…
Bought 2 chrome 85mm oval thumbturn rack bolts they arrived quickly and are really good quality ( there's cheaper ones on ebay but poor quality and shorter backset so they don't line up with door handles ) my customer was happy with them so worth the extra money will definitely use ironmongery solutions again.
10 mars 2026
Omdöme utan inbjudan
Svar från Euro Art
Thank you for your fantastic review.
We understand how important it is for hardware to fit correctly and perform as expected, so it's great to know both you and your customer were happy with the product.
We truly appreciate your recognition of the quality difference. Thank you for choosing and we look forward to serving you again in the future.
Mixed opinion
Items arrived promptly and at first looked good quality. The brass T plate is good but as ever the screws are awful. A couple didn't even have the slot in the centre of the head and two sheared off as I screwed the plate on causing no end of hassle trying to remove the sheared thread from my work.
Also I don't think it's appropriate to call my phone number while I'm at work to ask for a review when I've not given permission to be contacted by phone.
2 mars 2026
Omdöme utan inbjudan
Highly Recommended
Easy ordering, fast delivery, great customer service. Highly recommended.
28 februari 2026
Omdöme utan inbjudan
Terrible company
Placed order, no email receipt nor dispatch confirmation, phoned days later to enquire (though after waiting half an hour on being 1st caller & then they transferred me to an area that did not operate) after x8 email bounce backs, they said delivery would be with me within days & they would issue my receipt which they never did. Their online template response of 1-2days is not acknowledged either. 1.5weeks passed, no product arrival, called again, they said their system was cyber attacked!!!! They could not trace my order. They provided multiple excuses that never rang true. I believe this company to be fraudulent. I had to repeatedly request a refund.
Postscript: This company did not like my review and has debated it and yet made further excuses, thus proving they cannot take ownership of lack of service. I placed an order via the Ironmongery website that I was advised by Euro Art is the parent company. When I phoned in the first instance they did not want my order number only my postcode as they again assured me they could find my order no matter the reference or company! For a company to take money, not complete an order and argue the toss on no order (no matter how messy their administration process) is fraudulent to say the least.
20 februari 2026
Omdöme utan inbjudan
Svar från Euro Art
We take reviews and allegations of this nature extremely seriously.
After conducting a full investigation, we can confirm that Euroartuk.com has no record of any order under the details provided in this review. We are therefore unable to trace, dispatch, or refund an order that does not exist within our system.
For clarity, Euroartuk.com is a completely separate and independent entity. Any suggestion that the two are linked is incorrect as they are different companies and different teams and offices.
If an order was placed on a different website, it would need to be taken up directly with them directly. We cannot access, trace, or manage orders placed with other businesses.
We categorically reject any allegation of fraudulent behaviour. We are a legitimate trading company and take both customer service and compliance obligations very seriously. If a genuine order had been placed with us, we would require an order number, payment reference, or proof of purchase in order to investigate properly.
We have invited you to contact us directly at info@euroartuk.com
with verifiable documentation so that we can fully investigate your order on www.euroartuk.com. To date, no evidence has been provided that links this matter to Euroartuk.com.
We remain open to reviewing any legitimate information supplied.
Great product excellent service
Great product, exactly what I was looking for. I was trying to match some existing cabinet knobs and the match is perfect. Thank you. Good and friendly communication and service, and the cabinet knobs came quickly.
26 februari 2026
Omdöme utan inbjudan
Received only one item when the listing…
Received only one item when the listing said two , no response in 4 days
Later sent out a replacement - thank you
11 februari 2026
Omdöme utan inbjudan
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