Bought a dress online for $66.00. Returned it, and got credited back $44.00. Not only did they take $8.49 for a return fee, they also took $8.99 as a restocking fee. This company is dishonest, they ha... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Chciałabym podziękować Obsłudze klienta i Pani Sabinie. Dziś miałam małe problemy z płatnością za zakup, ale niezwykle szybko , sprawnie i z niezwykle profesjonalnym podejściem do klienta została mi... Se mer
Företaget har svarat
Zamówiłam spodnie, ale ich nie mam. Otrzymałam wprawdzie zwrot pieniędzy na konto, ale kwota była z niewiadomego powodu pomniejszona o koszty dostawy, czego przecież nie było. Przykro mi, ponieważ od... Se mer
Företaget har svarat
Hola, hice una compra online, y llevo mas de 10 días a la espera. wrangler trabaja con UPS y lamentablemente es la mancha negra que oscurece a la marca y al diseño. He reclamado varias veces y NO solu... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
INSPIRED BY COWBOYS BECAUSE NO ONE WEARS DENIM HARDER
Kontaktuppgifter
Storbritannien
- Kontoor.eComManagement@KontoorBrands.com
- eu.wrangler.com
2,9
Medel
481 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 78 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Nie wieder!
Nie wieder!!
Ich habe das erste Mal bei Wrangler eine Jeans bestellt,leider zu klein und ich muss eine Retoure anmelden, da kein Retoureaufkleber im Paket! Es ist nicht möglich,obwohl es ständig heißt Retoure kein Problem und kostenlos. Jetzt habe ich vor anzurufen,um zu fragen wo ich einen Aufkleber her bekomme.Bei dieser negativen Erfahrung einmal und nie wieder.
31 oktober 2023
Omdöme utan inbjudan
Svar från Wrangler Online store
Hi Heino,
Thank you for leaving your review. We appreciate your feedback.
We are happy to hear that our Customer Service Team was able to help with your request. We will make sure to pass over your amazing feedback to Lea.
Thank you for using Wrangler
Best regards,
Wrangler Customer Support Team
Correspondance was excellent and very…
Correspondance was excellent and very efficient
19 oktober 2023
Svar från Wrangler Online store
Hi there,
Thank you for leaving your review. We appreciate your feedback.
We are happy to hear that our Customer Service Team was able to help with your request. We will make sure to pass over your amazing feedback.
Thank you for using Wrangler
Best regards,
Wrangler Customer Support Team
The last 3 pairs of Wrangler Texas…
The last 3 pairs of Wrangler Texas Authentic straight jeans my husband has had, have all frayed from the stitching on the top of the back pockets, which then ends up a long slit from the top to almost the bottom of the pocket, this has happened only after having them for a few months. It's got to be a fault with the stitching. I really hope they can sort this out as my husband loves Wrangler jeans.
18 juni 2023
Omdöme utan inbjudan
My fave pair of jeans in recent years…
My fave pair of jeans in recent years has been a pair of Wranglers. I bought a second pair in an identical style/size but unfortunately they had a manufacturing fault and weren't right, Ana in customer service was super helpful and once I'd sent some pix showing what was wrong I got a refund - will buy another pair of the same jeans and fingers crossed will be A-OK next time!
18 oktober 2023
Omdöme utan inbjudan
Svar från Wrangler Online store
Hi Neil,
Thank you for leaving your review. We appreciate your feedback.
We are sorry to hear that the item you purchased was not up to standard. I hope that we meet your expectations in your next purchase.
We are happy to hear that our Customer Service Team was able to help with your request. We will make sure to pass over your amazing feedback to Ana.
Thank you for using Wrangler
Best regards,
Wrangler Customer Support Team
Svar från Wrangler Online store
Hi there,
Thank you for leaving your review. We appreciate your feedback.
We are happy to hear that our Customer Service Team was able to help with your request. We will make sure to pass over your amazing feedback.
Thank you for using Wrangler
Best regards,
Wrangler Customer Support Team
Faulty product
I received my order with all the brand label peeling off inside the t-shirt. They wouldn't offer a partial refund for the order and said I will need to return it. Very dissappointed as I ordered the t-shirt for a holiday. Not what you would expect from a big name company.
9 oktober 2023
Omdöme utan inbjudan
Svar från Wrangler Online store
Hi there,
Thank you for leaving your review. We appreciate your feedback.
We are happy to hear that you are satisfied with Wrangler service. We will make sure to pass over your amazing feedback.
Thank you for using Wrangler
Best regards,
Wrangler Customer Support Team
great customer service
Customer service shouldn't just be a department, it should be the entire company.
remembering and appreciating repeat customers.
it was very pleasant to deal with Ana and Marco.
5 oktober 2023
Omdöme utan inbjudan
Svar från Wrangler Online store
Hi Sean,
Thank you for leaving your review. We appreciate your feedback.
We are happy to hear that our Customer Service Team was able to help with your request. We will make sure to pass over your amazing feedback.
Thank you for using Wrangler
Best regards,
Wrangler Customer Support Team
unwearable after 6 months. No customer service
I wrote twice to wrangler after my elderly father complained to me that their boots which he has purchased were ‘the worst he had ever had.’ Both times, the e-mail bounced and representatives wouldn’t offer more help. After under 6 months the sole had cracked, and the leather had come away from the boots. My father is left wearing them as Wrangler is unresponsive.
1 september 2023
Omdöme utan inbjudan
Customer service was really…
Customer service was really helpful,kept ringing and emailing me with updates on my order.
They couldn't have been more helpful.
Alot of companies could learn from Wrangler.
19 september 2023
Svar från Wrangler Online store
Hi there,
Thank you for your feedback and leaving your review.
We are super happy to hear that our Customer Service Team was able to assist you in the best possible way.
Thank you for using Wrangler.
Best regards,
Wrangler Customer Support Team
She was so kind and helpful
18 september 2023
Svar från Wrangler Online store
Hi there,
Thank you for your feedback and leaving your review.
We are super happy to hear that one of our Customer Service Agents was able to assist you in the best possible way.
Thank you for using Wrangler.
Best regards,
Wrangler Customer Support Team
Helpful customer service
The customer service agent, Lea, really went above and beyond to ensure that I could use a voucher, despite wrangler store in my city closing down. Very helpful.
13 september 2023
Svar från Wrangler Online store
Hi Matthew,
Thank you for your feedback and leaving your review.
We are super happy to hear that our Customer Service Agent Lea with your voucher issue due to store closure. We will be sure to pass this great feedback over to Lea.
Thank you for using Wrangler.
Best regards,
Wrangler Customer Support Team
Really good
12 september 2023
Svar från Wrangler Online store
Hi MaxMorris,
Thank you for your feedback and leaving your review.
We are happy to hear that you where satisfied with our service.
Thank you for using Wrangler,
Best regards,
Wrangler Customer Support Team
Recently had an order of multiple items…
Recently had an order of multiple items where one item was cancelled. I sent an email asking about the refund for this item as I did not receive any correspondence regarding this. Ana was very courteous and addressed my concern well. I am pleased with her level of service. Thanks Ana!
15 september 2023
Omdöme utan inbjudan
Svar från Wrangler Online store
Hi Brandon,
Thank you for your feedback and leaving your review.
We are super happy to hear that our Customer Service Agent Ana was able to assist you with the cancellation. We will be sure to pass this great feedback over to Ana.
Thank you for using Wrangler.
Best regards,
Wrangler Customer Support Team
Svar från Wrangler Online store
Hi Elisabeth,
Thank you for your feedback and leaving your review.
We are happy to hear that our Customer Service Team was able to assist you with your claim in a fast and friendly manner.
Thank you for using Wrangler,
Best regards,
Wrangler Customer Support Team
Genau das Sortiment
Genau das Sortiment, welches wir seit langer Zeit gesucht haben. Zwecks Rückfragen, sehr nette Auskunft erhalten.
5 september 2023
Svar från Wrangler Online store
Guten Tag Frau Schwarzer,
Vielen Dank für Ihre positive Bewertung. Ihre Worte schätzen wir sehr.
Es freut uns sehr zu hören, dass Sie mit unserem Service zufrieden sind und freuen Sie bald wieder auf unserem Wrangler Online Shop begrüßen zu dürfen.
Mit freundlichen Grüßen,
Ihr Wrangler Kundendienstteam
I contacted the online customer service and it was absolutely amazing!
I contacted the online customer servive yesterday, Marco who ttok my call was agreeable, and very professional. One day later he closely followed up on myrequest and emiled me all the information. Thanks Marco
4 september 2023
Omdöme utan inbjudan
Svar från Wrangler Online store
Hi there,
Thank you for leaving your review. We appreciate your feedback.
We are very happy to hear that our Customer Service Agent Marco was able to assist you in the best way with your request. We will be sure to pass over this great feedback to Marco.
Thank you for using Wrangler.
Best regards,
Wrangler Customer Support Team
Ich wollte als Erstkunde bestellen
Ich wollte als Erstkunde bestellen, mir wurde die Zahlung via Paypal verweigert. Warum das, und warum wird es dann zuerst angeboten?
Da ich keine Kreditkarte habe und Klarna verweigere, da sie Schufa-Einträge produzieren, kaufe ich dann halt mangels Zahlungsangebot woanders.
4 september 2023
Omdöme utan inbjudan
Svar från Wrangler Online store
Hallo Tina,
Vielen Dank für Ihre Bewertung.
Es tut uns sehr leid von Ihrer Erfahrung zu hören. Bitte wenden Sie sich über den folgenden Link https://eu.wrangler.com/de-de/contact-us.html direkt an unser dediziertes Kundendienst Team. Diese können Ihnen somit bei der Lösung behilflich sein und Ihnen bei Ihrer Paypal Bestellung weiterhelfen.
Wir freuen uns auf Ihre Konaktaufnahme.
Mit freundlichen Grüßen,
Ihr Wrangler Kundendienstteam
Nicht empfehlenswert
Habe eine Bestellung aufgegeben. Nach einiger Zeit bekomme ich eine E-Mail, dass meine Bestellung storniert wurde, weil die Ware angeblich ausverkauft ist.
Der Haken, ich hatte mich dort registrieren lassen und 20 % für meine erste Bestellung erhalten
Das ist natürlich dann auch futsch gewesen und habe auch keine neue 20% bekommen. Werde dort so oder so nicht mehr bestellen
31 augusti 2023
Omdöme utan inbjudan
Svar från Wrangler Online store
Hallo Markus,
Vielen Dank für Ihre Bewertung. Wir schätzen Ihr Feedback.
Es tut uns sehr leid von Ihrer Erfahrung zu hören. Wir haben ein engagiertes Kundendiesnt Team welches Wrangler Kunden bei jeglichen Anliegen, stets zur Hilfestellung bereit stet. Bitte melden Sie Ihr Anliegen lediglich über das Konaktformular unter diesem Link https://eu.wrangler.com/de-de/contact-us.html an unser Team. Diese können Ihnen somit gerne weiterhelfen und einen Ersatzgutschein von –20% ausstellen.
Nochmals entschuldigen wir uns für das technische Missgeschick und hoffen Sie bald wieder auf unserem Wrangler Online Shop begrüßen zu dürfen.
Mit freundlichen Grüßen,
Ihr Wrangler Kundendienstteam
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.