My order arrived without any issues, I’m only 1 wk into using my products, so I’ll not really be able to give you positive feedback on that as yet ,,, Kind regards Helen
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’m absolutely obsessed with my Spotlight Sonic Toothbrush! It’s honestly been such a great purchase and I love using it. I also have to mention how lovely the Spotlight team were when I emailed to a... Se mer
Företaget har svarat
I ordered the wrong brush heads and they did not fit my toothbrush so I emailed and I gad a replacement set within 48 hours at no extra cost . A pleasure doing business with
Företaget har svarat
“Created by dentists” but perhaps they should have left it to the design professionals. This toothbrush simply isn’t as good as other, slightly more expensive brands. It doesn’t indicate when the batt... Se mer
Företaget har svarat
Företagsinformation
- Leverantör av skönhetsprodukter
- också i
- Hälsa- och skönhetsbutik
- Kosmetisk tandvårdsmottagning
- Skönhetsartiklar
- Tandblekning
Om Spotlight Oral Care EU
Skrivet av företaget
Created by Dentists
Spotlight Oral Care is an Irish-based company founded by sisters and dentists Dr. Lisa and Dr. Vanessa Creaven. Its mission is to create clean, clinically proven and effective, earth-kind oral care solutions for every smile.
Made With Care
Think vegan-friendly, cruelty-free formulations, 100% recyclable toothpaste tubes that won’t end up in landfills, dental floss made from 100% recyclable plastic bottles (cool, right?), and low-impact packaging so that you can make a positive impact in your daily oral health routine.Kontaktuppgifter
Block 2, Harris House, Small IDA Business Park, Tuam Road, H91 RK5Y, Galway, Irland
- +353-87-466-2473
- info@spotlightoralcare.com
- eu.spotlightoralcare.com
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Spotlight Oral Care EU
Thank you for your review Catherine! We're delighted to hear that you're happy with the quality of our products and the quick delivery of your order. We work hard to provide both excellent products and a smooth shopping experience, so it's wonderful to know we met your expectations.
My water flosser had stopped…
My water flosser had stopped functioning less than 12 months after purchase. I contacted Customer Service and I found the service to be excellent, the issue was discussed and I got a replacement flosser within 2 days - (thank you!) Having received the new flosser - I now realise that the first one never worked properly. ( I never felt it flossed my teeth properly.) The replacement is incredibly effective! I now understand why the water flosser is rated as an excellent product!
8 juni 2026
Svar från Spotlight Oral Care EU
Thank you so much for taking the time to share your experience Mary.
We're sorry to hear that your original Water Flosser wasn't performing as it should have, but we're delighted that our Customer Care team was able to resolve the issue quickly for you. It's wonderful to hear that your replacement flosser is delivering the level of performance you expected and helping you achieve a more effective clean.
Your feedback means a lot to us, and we're pleased that you can now fully experience the benefits of the Water Flosser. Thank you for your patience and for giving us the opportunity to make things right.
Svar från Spotlight Oral Care EU
Thank you so much for your wonderful review! ⭐⭐⭐⭐⭐
We're delighted to hear you're enjoying our products and that your orders have been arriving promptly. Your support means a great deal to us, and we really appreciate you taking the time to share your experience.
Svar från Spotlight Oral Care EU
Hi Elverys,
Thank you so much for your kind feedback!
We're delighted to hear that you're enjoying the product and that you've had an excellent experience with our service.
Your support means a lot to us, and we truly appreciate you taking the time to share your experience.
I have all the products
Started with a sonic toothbrush, now a proud owner of whitening products and a water flosser. Top quality.
8 juni 2026
Svar från Spotlight Oral Care EU
Hi Jasmin,
Thank you so much for your wonderful feedback!
We're delighted to hear that your Spotlight journey started with a Sonic Toothbrush and has grown to include our whitening products and Water Flosser.
It's fantastic to know that you've been happy with the quality of our products.
Thank you for your continued support and for taking the time to share your experience.
Amazing quality products
8 juni 2026
Svar från Spotlight Oral Care EU
Hi Craig,
Thank you so much for your kind feedback!
We're thrilled to hear that you're enjoying our products and that you've found them to be of amazing quality.
Your support means a great deal to us, and we're delighted to be part of your oral care routine.
Thank you for choosing Spotlight Oral Care.
They dealt with my replacement heads…
They dealt with my replacement heads issue nicely and offered helpful support.
7 juni 2026
Svar från Spotlight Oral Care EU
Hi Ina,
Thank you so much for your kind feedback.
We're delighted to hear that our team was able to help with your replacement heads issue and that you found the support helpful.
Providing excellent customer service is very important to us, so it's wonderful to know that you had a positive experience.
Thank you for choosing Spotlight Oral Care and for taking the time to share your feedback.
Great toothbrush
8 maj 2026
Svar från Spotlight Oral Care EU
Hi Lisa,
Thank you so much for your feedback!
We're delighted to hear that you're enjoying your toothbrush. It's wonderful to know that you're happy with your purchase.
Thank you for choosing Spotlight Oral Care and for taking the time to share your experience with us.
Svar från Spotlight Oral Care EU
Thank you Kelly for taking the time to leave us a lovely review. We are very happy to hear that you found the service efficient. Thank you for your custom.
Svar från Spotlight Oral Care EU
Thank you Patrick for leaving us a 5 star review, we are delighted to hear that you found the products great and that the delivery was fast.
Svar från Spotlight Oral Care EU
Thank you Gillian for taking the time to leave us this kind review. We are so happy that you found the customer service to be good. Thank you for your support.
Svar från Spotlight Oral Care EU
Thank you for your review Viktoria! We're so pleased to hear that you were happy with both the fast delivery and the quality of our products. Providing a great customer experience from order to delivery is very important to us, and it's wonderful to know we met your expectations.
Unfortunately I ordered the wrong…
Unfortunately I ordered the wrong replacement toothbrush heads for my toothbrush. I ordered the pro heads instead of the regular. I only noticed when I tried to replace it. Everything about the order, delivery experience was perfect. Sadly I can’t use them.
26 maj 2026
Svar från Spotlight Oral Care EU
Thank you for your feedback. We're sorry to hear that you accidentally ordered the incorrect replacement toothbrush heads for your toothbrush.
We're glad to hear that everything else about your ordering and delivery experience was positive. While we're unable to exchange opened items, you can purchase the correct replacement heads on our website at a reduced price as part of our current sale, and there is also an additional promotional offer available to help you save even more.
We appreciate you taking the time to share your experience and your feedback with us.
Svar från Spotlight Oral Care EU
Hi Lorna,
Thank you so much for your kind feedback!
We're delighted to hear that you were pleased with both the delivery and the products. It's always wonderful to know that our customers are having a great experience.
Svar från Spotlight Oral Care EU
Hi Ian,
Thank you so much for your lovely feedback!
We're delighted to hear that you're enjoying the product and that you've had a positive experience with our customer service team.
Your kind words mean a lot to us, and we're thrilled to know we've met your expectations.
Thank you for choosing Spotlight Oral Care, and we look forward to supporting you again in the future.
Love all the products
Love all the products. And the company is great to deal with. Plus its an Irish company.
25 maj 2026
Svar från Spotlight Oral Care EU
Hi Paula,
Thank you so much for your wonderful feedback!
We're delighted to hear that you love our products and that you've had such a positive experience dealing with our team.
Thank you again for your kind words and for being part of the Spotlight Oral Care community.
Good service
Good service , prompt delivery. And good to reply to emails if you have a difficulty.
4 juni 2026
Svar från Spotlight Oral Care EU
Hi Ellen,
Thank you so much for your kind feedback!
We're delighted to hear that you've been happy with our service, prompt delivery, and customer support. We always strive to assist our customers as quickly and efficiently as possible, so it's wonderful to know that this has been your experience.
Svar från Spotlight Oral Care EU
Thank your lovely review Carmel!
Svar från Spotlight Oral Care EU
We really appreciate your kind words Sarah!
sonic electric toothbrush…
Bought a sonic electric toothbrush after reading that it had been recommended by the telegraph. I needed a new toothbrush as my last electric one finally gave up after about 10 years. Although it wasn’t a brand I’d heard of thought I’d give it a try - how wrong I was! Paid over £70 for the toothbrush and it’s only lasted 8 months before the chargers slowly stopped working and the toothbrush isnt even charging anymore. Paid £70 for a glorified manual toothbrush.
UPDATE:
The company did deal with the issue promptly and it hopefully was just an isolated issue with that particular brush so amending my review as was prompt customer service even over a weekend.
UPDATE 2:
The replacement toothbrush had the exact same issue in an even shorter space of time - on attempting to charge it for the first time it didn’t charge. Company seemed very apologetic for this second faulty toothbrush and offered a refund but then never refunded me and have stopped replying. Waste of money. There are better cheaper brands out there.
13 augusti 2025
Omdöme utan inbjudan
Svar från Spotlight Oral Care EU
Thank you for your feedback Elizabeth, and we're very sorry to hear about your experience with your Sonic Toothbrush.
This is certainly not the experience we want for our customers, and we understand how frustrating it must be to encounter such trouble with your device.
Our team reached out to you by email yesterday regarding this matter. If you could reply to that email, we'll be happy to continue assisting you and work towards a resolution as quickly as possible.
If we do not receive a response, a member of our team will give you a call tomorrow to discuss the issue further.
We appreciate you bringing this to our attention and look forward to resolving this for you.
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