etrailer Omdömen 7 484

I had a question about a product. I emailed their support team and got an answer back quickly. The response was helpful and exactly what I needed to know. It's one way etrailer stands out from the rest of the sites.

Excellent customer service from beginning to end and the product I ordered works exactly like it should. I am very happy with my purchase and the service.

Super helpful. Exactly what I needed. Thank you

Ordered an awning on April 1. Trailer cart said it would be delivered April 6. No delivery on April 6 and no tracking available. Called and spoke with customer service they said it would be delivered this week. Driver calls saying he can't find me... he is trying to find me in the wrong state!!! Called customer service again and was told by Lauren another one would be sent and she would email the pro number. No email no pro number. Called again and talked to Melissa told it would be sent right away. I specifically ask them not to use TForce for the freight. No problem says Lauren but they sent it TForce anyways. TForce attempts delivery on May 14 of the wrong item. Instead of a 17' roll and fabric they have a 50' roll of fabric with unfinished edges and no labels or identifying information on the box. I refused the delivery since it was not the product I ordered. Call Etrailer again. Kimmy tells me she will make sure it's right this time and will ship on a different carrier. Terrible customer service and no concern for their customers. There is no excuse for the wrong product being shipped twice!

Jameson did a good job reviewing my question and provided an answer that made sense. Thank you for the quick response.

The part I was looking for was no longer available but Heather was able to find a suitable replacement quickly. Just ordered it!

I had a question and the specialist answered it in a quick manner.

Question was answered with options.

He was very knowledgeable.
Good job.

I had a question on a Saturday. I called the 800 number and got a hold of Jerred. He answered my question accurately and quickly. It is so nice to be able to get a hold of someone that is knowledgeable of their products, even on a weekend.

Jerred's response was very informative and cleared up all my questions regarding the Pullrite product I had questions about.

He got back to in a timely manner. And when asked more question the response came the following day.

My issue was satisfied quickly. Robin was very helpful and helped me arrive at what I needed. I haven't put the part on yet but I feel good about it.

Very responsive and answered all my questions.

Felt confident moving forward with my purchase by the detailed confirmation and follow on comment and information.

Robin was very thorough on answering my questions, sent me links for the parts I would need to complete my roof rack purchase. I even received a follow-up email from them, just to make sure I was satisfied with the help I received.

Quick response and knowledgeable. Asked questions before finalizing answer.

Valid and quick feedback

TERRIBLE EXPERIENCE!!!
I ordered a front hitch mount for my truck. The hitch arrived floppy around in an oversized box. The box had several holes in it and the hitch was hanging out of it. Lots of paint damage down to bare metal as well as scuffs. etrailer offered me $15 to go but touch up paint for it and paint it myself. $15 probably wouldn’t even pay for the paint at today’s prices let alone cover my time and effort. They blamed the issue on their supplier and UPS. It was etrailer that did the poor packaging job. Take responsibility for it!

Quick response