Rose not intact (middle is falling out) & looks wilted already. This was supposed to be a Xmas present. EP have not responded to email & customer service telephone is a joke. On hold for over 10 mins... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My Mrs B absolutely loves your rose and she's going to treasure it for ever but she's scared to open the lid to smell it as she thinks it'll die so can you re assure her please. But again a beutifull... Se mer
Företaget har svarat
From order to delivery, well within 48 hours. Items were wrapped in bubble wrap and were extremely well protected. What an amazing sight when I saw the roses, such a beautiful vibrant colour. Serious... Se mer
Företaget har svarat
I bought 12 plum coloured roses for my mum for Mother’s Day. To say we were beyond delighted is an understatement. They were, and are, stunningly beautiful. The fragrance of the roses hit the... Se mer
Företagsinformation
Skrivet av företaget
Eternal Petals® flowers are REAL ROSES that can LAST FOR A YEAR AND MORE. No water required! 100% natural! Free UK delivery! The roses are cut when they have perfectly bloomed, and when treated with a new cutting-edge method, their look, feel and smell...
Kontaktuppgifter
London, Storbritannien
- +44 20 3787 4644
- support@eternalpetals.com
- eternalpetals.com
4,0
Bra
1 tn omdömen
Ber kunder att lämna omdömen
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Har inte besvarat negativa omdömen
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Svar från Eternal Petals
Dear Miss Colette Cox,
Thank you for sharing the joyous feedback! We're thrilled to hear that your friend found the rose gorgeous and that it brought happiness.
We look forward to serving you again in the future!
Warm regards,
EP Team
Have used Eternal Petals a few times…
Have used Eternal Petals a few times now and have never been disappointed. Their products are stunning and the personalised options available are an added bonus. The end result is just beautiful. All previous ones bought have been for other people but i think the next one will be just for me! 🙂
10 januari 2024
Svar från Eternal Petals
Dear Christine,
Thank you so much for your continued trust and support! We're delighted to hear that you've never been disappointed with our products and that you find them stunning.
We appreciate your kind words about our personalized options. Treating yourself to one is a fantastic idea— you deserve a beautiful Eternal Petals product too! If there's anything specific you're looking for, feel free to let us know.
Looking forward to crafting something special just for you!
Best Regards,
EP Team
I have purchased before,a stunning blue…
I have purchased before,a stunning blue rose and just purchased the orange one,these are beautiful pictures gifts you can give someone,both received with thanks
27 december 2023
Svar från Eternal Petals
Dear Eileen,
Thank you for being a valued customer and for choosing our stunning blue and orange roses! We're thrilled to hear that they make beautiful and appreciated gifts. Your satisfaction means the world to us.
We look forward to serving you again in the future!
Kind Regards,
EP Team 🌹
Appsolultly fabulous rainbow 🌈 colour…
Appsolultly fabulous rainbow 🌈 colour as well mum loves it
Looks stunning on her table
Thank you
For a wonderful Rose
👍👍👍🌹🌹
5 januari 2024
Svar från Eternal Petals
Dear Trevor,
Thank you so much for the fabulous review! We're thrilled to hear that the rainbow-colored rose brought joy to your mum and looks stunning on her table.
Your positive feedback is truly appreciated, and we're delighted to have been a part of creating a wonderful experience.
If there's anything else we can do, feel free to reach out. Cheers to beautiful moments!
Kind Regards,
EP Team 🌹
Beautiful looking forward to giving…
Beautiful looking forward to giving these as gifts so lovely.
2 januari 2024
Svar från Eternal Petals
Dear Mollicone,
Thank you for your wonderful review! We're delighted to hear that you find our products beautiful and that you're considering buying them as gifts. Your satisfaction means a lot to us. We appreciate your support!
Kind Regards,
EP Team 🌹
It's in memory of my father
I brought a blue rose for myself a few years ago and its still going so I brought one for my daughter it's in memory of my father and her grandad but hers has died after 18months so I got her another one
27 december 2023
Svar från Eternal Petals
Dear Janet,
We're so happy to hear that you loved our products and services.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
When I got it was not as expected the…
When I got it was not as expected the rose was detached and leaving to the side and the initials on the
Case has clue marks all around it
27 december 2023
Svar från Eternal Petals
Dear James,
We appreciate you taking the time to review your experience with us. There is nothing more important than a happy customer!
We request you to please reach out to us via email on support@eternalpetals.com so that we can check with it and help you out.
Thank you for choosing Eternal Petals.
Kind Regards,
EP Team🌹
Beautiful
I ordered this as a Christmas present. I've taken a look and it's beautiful. It was packed well and delivered on time.
4 december 2023
Svar från Eternal Petals
Dear Mick,
We're so happy to hear that you loved our products and services.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Poor service
I ordered a rose as a gift for a very close friend. The rose was to mark the anniversary of her son’s birthday who has passed away. It’s terribly important to my friend to know her son is remembered even though he’s no longer with us. I chose the specific delivery date and left a note for the seller as to how important it was for the rose to be delivered in the date requested. The rose was delivered a week late, despite ordering it 10 days in advance . When complained, I had a simple sorry and was told it was due to the time of year and they had received a lot orders and asked me to shop with them again. I won’t purchase another rose from this company, they shouldn’t allow the option to choose a delivery date if they aren’t going to deliver on time. It gave the impression to my friend that I had forgotten her sons birthday and sent a late gift which wasn’t the case.
30 november 2023
Svar från Eternal Petals
Dear Selina,
We appreciate your feedback, and we are actively working to enhance our delivery process. There is nothing more important than a happy customer!
We've resolved your issue over email.
Thank you for choosing Eternal Petals.
Kind Regards,
EP Team 🌹
Beautiful product and swift delivery
Beautiful product and swift delivery, despite opting for personalisation.
28 november 2023
Svar från Eternal Petals
Dear Julie,
We're so happy to hear that you loved our products and services.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Delivery and Packaging is first class
What a lovely idea. The pink rose arrived in perfect condition . It is beautiful. Perfect as a gift for all sorts of occasions
13 november 2023
Svar från Eternal Petals
Dear Gill,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Svar från Eternal Petals
Dear Anon,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
I have emailed hoping for swift reply…
I have emailed hoping for swift reply and service this is where my stars are at moment being generous to be honest..
28 september 2023
Svar från Eternal Petals
Hello,
We appreciate you taking the time to review your experience with us. There is nothing more important than a happy customer!
Upon checking, we see that we've not received email from your side. We request you to please send us an email on support@eternalpetals.com so that we can check with your issue and help you out.
Please be assured that we're always here to help you.
Best Wishes
EP Team
Amazing product!
I'm very pleased with the quality of the rose I bought, my nan will love it for her birthday! The rose is extremely beautiful and the packaging was lovely. It was really helpful that it came with instructions and the thank you note was very sweet. It arrived extremely quickly and was packed with the utmost care which was good since the postman chucked it over the fence even though it said fragile. I would highly recommend this company!
13 november 2023
Svar från Eternal Petals
Hello Chloe,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Great product
Great product and was delivered all the way to NZ. My friend is thrilled with her eternal rose. I did have a few issues with the website when ordering; it kept changing the delivery address back to my home address in the UK but once I got passed that all was ok.
2 november 2023
Svar från Eternal Petals
Hello Teresa,
We're so happy to hear that you loved our product.
We've forwarded the feedback to the concern team to address the issue.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
They went above and beyond with their service
Well I have to say, without a doubt one of the best customer services I have encountered. She was extremely helpful with all my questions and took the time to ensure everything was right for me. Very knowledgeable and helped with suggestions. The product is very beautiful and I can’t wait to give it as a gift. Thank you so much to the entire team over there and an extra thanks to the wonderful representative that helped me with my order.
7 november 2023
Omdöme utan inbjudan
Svar från Eternal Petals
Hello Rozelliva,
We're so happy to hear that you loved our services.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
I brought this as a gift for my…
I brought this as a gift for my daughter on her 16th birthday. She loved it.
19 oktober 2023
Svar från Eternal Petals
Hello Julie,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
I ordered 2 black roses
I ordered 2 black roses. One with gold glitter and 1 with red. Instead of telling me they ran out of the red, they out on 24k gold glitter. But I was CHARGED for it! I wasn't asked, and nothing was sent letting me know the red glitter was out. They refused to refund me for the flower that wasn't right by saying they'd give me store credit and then saying they'd send another. All I want is a refund of the one because it is not what I wanted. I wont be shopping there again so I won't need store credit.
9 oktober 2023
Svar från Eternal Petals
Dear Joanne,
We appreciate you taking the time to review your experience with us. There is nothing more important than a happy customer!
We've resolved your issue over email.
Thank you for choosing Eternal Petals.
Kind Regards,
EP Team 🌹
The Rose was beautiful
The Rose was beautiful and the engraving was perfect. He loved it.
21 oktober 2023
Svar från Eternal Petals
Hello Amy,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
disappointed.
The item was well packed, but the gift inside was in pieces. Really disappointed for the price.
12 oktober 2023
Svar från Eternal Petals
Hello,
We’re sorry to hear you’ve been experiencing issues with the delivery of your order.
We use 3rd party courier partners to deliver our order and we try best practices to ensure there are no issues with the delivery. As we don’t have complete control over their logistics sometimes issue can arise.
We've resolved your issue via email. Please let us know if you need any further help.
Kind Regards,
EP Team 🌹
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