Rose not intact (middle is falling out) & looks wilted already. This was supposed to be a Xmas present. EP have not responded to email & customer service telephone is a joke. On hold for over 10 mins... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My Mrs B absolutely loves your rose and she's going to treasure it for ever but she's scared to open the lid to smell it as she thinks it'll die so can you re assure her please. But again a beutifull... Se mer
Företaget har svarat
From order to delivery, well within 48 hours. Items were wrapped in bubble wrap and were extremely well protected. What an amazing sight when I saw the roses, such a beautiful vibrant colour. Serious... Se mer
Företaget har svarat
I bought 12 plum coloured roses for my mum for Mother’s Day. To say we were beyond delighted is an understatement. They were, and are, stunningly beautiful. The fragrance of the roses hit the... Se mer
Företagsinformation
Skrivet av företaget
Eternal Petals® flowers are REAL ROSES that can LAST FOR A YEAR AND MORE. No water required! 100% natural! Free UK delivery! The roses are cut when they have perfectly bloomed, and when treated with a new cutting-edge method, their look, feel and smell...
Kontaktuppgifter
London, Storbritannien
- +44 20 3787 4644
- support@eternalpetals.com
- eternalpetals.com
4,0
Bra
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lovely item (they always are)
Lovely item (they always are), very nicely presented. An annual purchase for me.
14 januari 2025
Svar från Eternal Petals
Dear June,
Thank you for your kind words and for being a loyal customer! 🌹 It means so much to us that you return each year for our roses. We’re delighted that you love the presentation and quality of our products.
We truly appreciate your support and look forward to serving you again next year! 💖
Best regards,
Eternal Petals
Excellent customer service
Excellent customer service. I bought the Solo Rose and when it arrived I found that the rose had come unstuck from the bottom of the box and was lying on its side. I emailed customer services and got a reply same day to say they would send me a replacement. The replacement arrived within 2 days.
13 januari 2025
Svar från Eternal Petals
Dear Newman,
Thank you for your wonderful review! 🌹 We’re sorry to hear about the initial issue with your Solo Rose, but we’re delighted that our customer service team could quickly resolve it for you. Your satisfaction means everything to us, and we truly appreciate your patience and support.
If you ever need anything in the future, we’re always here to help! 😊
Best regards,
Eternal Petals
Svar från Eternal Petals
Dear LBrook,
Thank you for your lovely review! 🌹 We're so happy to hear that you found our roses beautiful and a perfect gift. Your kind words mean a lot to us!
We truly appreciate your support and hope to serve you again in the future. 💖
Best regards,
Eternal Petals
Excellent choice selection of roses
Excellent choice selection of roses. Beautifully displayed & boxed. Best of all, they last for up to a year! Fast delivery.
9 januari 2025
Svar från Eternal Petals
Dear Carole,
Thank you for your wonderful review! 🌹 We're thrilled that you loved our rose selection, elegant display, and packaging—and, of course, their long-lasting beauty! 💖 It’s great to hear you were happy with our fast delivery too.
We truly appreciate your support and look forward to serving you again! 😊
Best regards,
Eternal Petals
Easy to order
Easy to order
Super fast delivery and kept informed every step of the way
Highly recommend this company for an unique gift for a special birthday
7 januari 2025
Svar från Eternal Petals
Dear Lydia,
Thank you for your fantastic review! 🌹 We're so glad you found the ordering process easy and appreciated our fast delivery updates. It means a lot to us that you’d recommend Eternal Petals for a special gift! 🎁✨
We truly appreciate your support and look forward to serving you again in the future. 💖
Best regards,
Eternal Petals
The flowers were much smaller that the…
The flowers were much smaller that the picture online made them look. This really doesn't justify the price.
4 december 2024
Partner was blown away with how…
Partner was blown away with how beautiful the rose was
2 december 2024
Svar från Eternal Petals
Dear G,
We’re so delighted to hear that your partner was blown away by the beauty of the rose! Moments like these are exactly why we do what we do, and it’s truly heartwarming to know our product made such an impression.
Thank you for choosing Eternal Petals for such a special gift. If there’s anything we can do for you in the future, please don’t hesitate to reach out.
Best Wishes
EP Team
Trustworthy Seller
Another fantastic purchase .Fast despatch and delivery Highly recommend
29 november 2024
Svar från Eternal Petals
Dear Jane,
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with another purchase from Eternal Petals. Your kind words about our fast dispatch and delivery truly mean a lot to us.
We sincerely appreciate your recommendation and look forward to serving you again in the future. If there’s anything you need, don’t hesitate to reach out.
Best Wishes
EP Team
Delighted with flowers
Delighted with flowers. Arrived on time and in great condition. Colours as vibrant as photographs.
22 november 2024
Svar från Eternal Petals
Dear Bob,
We’re absolutely thrilled to hear that you’re delighted with the flowers! It’s wonderful to know they arrived on time and in perfect condition, with vibrant colors matching the photographs.
Your satisfaction means so much to us, and we’re grateful you took the time to share your experience. If there’s anything else we can do for you, please don’t hesitate to get in touch.
Best Wishes
EP Team
I have emailed you regarding the order…
I have emailed you regarding the order of four roses.
They arrived with no ribbon on the box, roses don't look very good
26 november 2024
Easy to order and arrived well in time…
Easy to order and arrived well in time for Xmas (said 1week) arrived in 4 days very happy!
Packaged amazing and secure
Looks beautiful
25 november 2024
Svar från Eternal Petals
Dear Cameron,
Thank you for sharing your wonderful feedback! We're so pleased to hear that your order arrived ahead of time and just in time for Christmas. It's great to know that the packaging met your expectations and that you found the product beautiful.
Your happiness is our top priority, and reviews like yours motivate us to keep delivering excellence. If there's anything we can assist you with in the future, please feel free to reach out.
Wishing you a joyful holiday season!
Best Wishes
EP Team
Beautiful product
Beautiful product, quick arrival & communication throughout. Cannot fault Eternal Petals
22 november 2024
Svar från Eternal Petals
Dear Mr Burnell,
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you loved the product, appreciated the quick delivery, and found our communication helpful.
Your satisfaction means the world to us, and we’re grateful for your support. If there's anything we can do for you in the future, please don’t hesitate to get in touch.
Best Wishes
EP Team
Wasn't delivered
Wasn't delivered. When I e mailed customer support no one replied to me
14 november 2024
Svar från Eternal Petals
Dear Danno,
We appreciate you taking the time to review your experience with us. There is nothing more important than a happy customer!
You have sent us an email on Saturday, November 23, 2024 3:03 PM and we have replied you on Saturday, November 23, 2024 4:36 PM.
The delivery address provided by you is incorrect hence the order has been returned to us.
We request you to please help us with correct delivery address so that we can ship your order. Please send us an email on support@eternalpetals.com.
Best Wishes
EP Team
Svar från Eternal Petals
Dear Elvis,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
A disaster
A disaster, I had a very good opinion form tho company in Dubai. They closed. Now from UK… I waited almost 3 weeks for a shipment that never came. I told them to cancel and to refund my account… I paid Aed 214 (GBP 47) and they refunded me Aed 165 (GBP 35)!!!
Bravo!!!! What a new way to have money for free.
17 november 2024
Omdöme utan inbjudan
Svar från Eternal Petals
Dear Caeiro,
We appreciate you taking the time to review your experience with us. There is nothing more important than a happy customer!
We've resolved your issue over email.
Thank you for choosing Eternal Petals.
Kind Regards,
EP Team 🌹
Completely satisfied
Easy ordering process, good communication, very quick delivery, very well packaged and protected and a great product that will make a perfect gift
12 november 2024
Omdöme utan inbjudan
Svar från Eternal Petals
Dear Adam,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Eternal rose
Easy to order and I like that you can choose the delivery day. Really happy with my purchase and love the deep red colour. This was a gift for a 60th birthday and the recipient was very surprised especially when they realised the rose was real. The clear box it comes is also beautiful in the shape it is and fits the decor well. I would highly recommend this item and will purchase this again in the future. It is a unique gift and love the fact that it will last longer and makes a lovely display for others to see
7 november 2024
Svar från Eternal Petals
Dear Chris,
Thank you so much for your thoughtful review!
We're delighted to hear that the deep red rose was such a wonderful surprise for the 60th birthday gift. It’s always our goal to provide something truly unique and special, and we're so glad the rose, its clear box, and the lasting quality all made such a positive impression.
We appreciate your recommendation and look forward to helping you with another memorable gift in the future! 🌹✨
Best Regards
EP Team
Beautiful gift
21 oktober 2024
Svar från Eternal Petals
Dear Lesley,
Thank you for the wonderful review!
We're delighted to hear you found it to be a beautiful gift. Your satisfaction means a lot to us! 🌹✨
Best Wishes
EP Team
New baby boy and new home!
Found you just by chance…so glad I did!
Thank you for this beautiful gift sent to my Son and my daughter in law a few days ago. It’s so unusual and very special.
Many thanks.
15 oktober 2024
Omdöme utan inbjudan
Svar från Eternal Petals
Dear Lewis,
Thank you so much for your thoughtful review!
We're thrilled that you found us and chose our gift to celebrate your new baby grandson and your son and daughter-in-law's new home.
We're so happy to hear they loved it and that it added a special touch to such joyful moments.
Thank you again for your kind words, and best wishes to your family! 💙
Best Wishes
EP Team
Svar från Eternal Petals
Hello Robert,
Thank you for your 5-star feedback! We're glad to hear that you found all the options and extras clearly displayed on our website.
If you have any questions or need further assistance, feel free to reach out. We're always here to help!
Best Wishes
EP Team
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