Rose not intact (middle is falling out) & looks wilted already. This was supposed to be a Xmas present. EP have not responded to email & customer service telephone is a joke. On hold for over 10 mins... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My Mrs B absolutely loves your rose and she's going to treasure it for ever but she's scared to open the lid to smell it as she thinks it'll die so can you re assure her please. But again a beutifull... Se mer
Företaget har svarat
From order to delivery, well within 48 hours. Items were wrapped in bubble wrap and were extremely well protected. What an amazing sight when I saw the roses, such a beautiful vibrant colour. Serious... Se mer
Företaget har svarat
I bought 12 plum coloured roses for my mum for Mother’s Day. To say we were beyond delighted is an understatement. They were, and are, stunningly beautiful. The fragrance of the roses hit the... Se mer
Företagsinformation
Skrivet av företaget
Eternal Petals® flowers are REAL ROSES that can LAST FOR A YEAR AND MORE. No water required! 100% natural! Free UK delivery! The roses are cut when they have perfectly bloomed, and when treated with a new cutting-edge method, their look, feel and smell...
Kontaktuppgifter
London, Storbritannien
- +44 20 3787 4644
- support@eternalpetals.com
- eternalpetals.com
4,0
Bra
1 tn omdömen
Ber kunder att lämna omdömen
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Delivery
Asked for a delivery date i gave one at least two weeks out April 10th still not delivered.
5 april 2023
Svar från Eternal Petals
Dear Joe,
Please accept our apologies for the inconvenience caused.
Upon checking, we see that your order has been delivered.
Please let us know if you need any further help.
Best Wishes
EP Team
Ordered March 23 for a deliver of April…
Ordered March 23 for a deliver of April 13th. It’s now the 14th and still haven’t received and now it won’t be here in time for our wedding. If delivery date was not doable a notification should have been sent. When product arrived, it was perfect! Gorgeous and the presentation from the wrapping to the box is impeccable. Disappointed it didn’t arrive on time but beautiful once I received it. Order earlier than you think
5 april 2023
Svar från Eternal Petals
Dear Lindsey,
Please accept our apologies for the inconvenience caused.
Upon checking, we see that your order has been delivered.
Please let us know if you need any further help.
Best Wishes
EP Team
Svar från Eternal Petals
Dear Ali,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
It's important to use reputable courier!
I suggest you look into the way your goods are delivered
I received notification that my order had been delivered. Showing a photo of a box that had tape marked FRAGILE being thrown over a six foot high fence
This could have been delivered to anywhere in the UK. So was no proof it had reached its correct destination!
4 april 2023
Svar från Eternal Petals
Hello Steve,
Please accept our apologies for the inconvenience caused.
Upon checking, we see that the image of the box was taken with the house in background for proof of delivery. Additionally, there is a GPS location which has been recorded at the time of delivery which matches the delivery location.
Please be assured that goods are safe and the delivery has been made securely.
If you still have any issue with the order received we request you to please reach out to us via email so that we can check with it and help you out.
Best Wishes
EP Team
The rose is lovely
The rose is lovely. It was delivered on time, I look at it and hope that it does last as long as it says but I am a bit apprehensive
3 april 2023
Svar från Eternal Petals
Dear,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Please be assured all of our roses lasts long.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
My Mrs B absolutely loves your rose and…
My Mrs B absolutely loves your rose and she's going to treasure it for ever but she's scared to open the lid to smell it as she thinks it'll die so can you re assure her please. But again a beutifull touch and most definitely buy again.
Especially the black rose but please if possible can you re assure my other half that you can open up the top to smell.
26 mars 2023
Svar från Eternal Petals
Dear John,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Regarding your request, Please contact us via email so that we can do the needful.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
cheaply made additional accessories
The rose itself is amazing. But the package was not the way i requested. I ordered the silver tone logo and got the gold instead.. and a Swarovski letter, which was put on the side of the acrylic box and not the front as it's advertised and the glue was too visible making it look like a child tried to stick on the crystals..
2 april 2023
Not what I thought
Website states for US orders:
"If the order is received before 12pm, we will ship it the same day. Orders received after 12pm, will be shipped the next day." I did place my order after 12pm so I thought mine would ship the next day.
Mine shipped 3 days later.
Pictures on the website for the quartet show "Eternal Petals" on the lid of the box. Mine shows just "E P"
I added the Gift Wrapping to my package. The "gift wrapping" is just a black bag that says eternal petals on it. The image shown when selecting the option for gift wrapping looks like a box. Very misleading.
10/10 would NOT order again
24 mars 2023
Svar från Eternal Petals
Dear Anthony,
We appreciate you taking time to review your experience with us. we're sorry for the inconvenience.
We request you to please reach out to us via support@eternalpetals.com so that we can check with it and help you out.
Thank you for choosing Eternal Petals.
Kind Regards
EP Team
The Roses were perfect they were given…
The Roses were perfect they were given to friends in memory of a friend who passed away 4 years ago to Epilepsy and purple is the colour of Epilepsy.
27 mars 2023
Svar från Eternal Petals
Dear Kerry,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Great website and quick delivery
Great website and quick delivery. Bought for 50th wedding anniversary and they loved it. Thank You 😄
27 mars 2023
Svar från Eternal Petals
Dear Ms Carter,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Svar från Eternal Petals
Dear Shaun,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Wow amazing
Simple to order, so many colours to choose from, great prices, delivered on the day we wanted. My son's nan LOVED the rose that we got her. Looked amazing in the picture she sent me. Will definitely use Eternal Petals again. A*
26 mars 2023
Svar från Eternal Petals
Dear Amanda,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Perfect very beauty and the beast feel
Perfect very beauty and the beast feel! Love it thank you
24 mars 2023
Svar från Eternal Petals
Dear Sarah,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Wrong box was sent again
Wrong box was sent again! I gave this company a second chance and they still sent the wrong box! I asked for a solo box and they sent a diamond box…AGAIN! Please tell the customer if they are getting the wrong box or if you’re sold out so they know what they are getting!
13 mars 2023
Svar från Eternal Petals
Dear Terry,
We appreciate you taking time to review your experience with us. we're sorry for the inconvenience.
We request you to please reach out to us via support@eternalpetals.com so that we can check with it and help you out.
Thank you for choosing Eternal Petals.
Kind Regards
EP Team
As discribe and is a beautiful gift for…
As discribe and is a beautiful gift for my daughter.if u want something a little different for someone special then this is it.
19 mars 2023
Omdöme utan inbjudan
Svar från Eternal Petals
Dear Mahfooz,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Gifted to my love and she is so happy…
Gifted to my love and she is so happy to have the eternal rose😊
22 mars 2023
Omdöme utan inbjudan
Svar från Eternal Petals
Dear Fawad,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
It took longer than expected and wasn’t happy about this as payed for delivery
It arrived late it was ment to be there on the 25/2 never arrived to 3/3
10 mars 2023
Svar från Eternal Petals
Dear James,
Please accept our apologies for the inconvenience.
We were having some delays due to unprecedented surge in orders during Valentine's day.
We've taken necessary actions to ensure this is not repeated in future.
We hope to serve you soon.
Best Wishes
EP Team
Svar från Eternal Petals
Dear Paul,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
Svar från Eternal Petals
Dear Sabeehah,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
The best roses ❤️
20 mars 2023
Omdöme utan inbjudan
Svar från Eternal Petals
Dear Rania,
We're so happy to hear that you loved our products.
Your review made our day! Our whole team works hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you soon.
Kind Regards,
EP Team 🌹
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