Connells Omdömen 

Sold a property through their Melton branch over 1 year ago they recommended Premier Property Lawyers for the sale the buyer was recommended DC Law its been over 1 year and still not completed the sale keep making excuses for both firms as they are all part of the same group each time I request a call from area manager or from the solicitors they say they will chase it up and get back to us. Look at their reviews on trustpilot terrible !!!
Avoid this estate agent and all their partners agencies across the group !!!

Great from start to finish Mathew at Hampton Vale branch looked after us. He was very flexible adjusting the contract and service to meet our personal needs.
We had loads of viewings and a lot of offers.We sold very quickly band have now exchanged.
Keith F

Connells Plympton branch sold my property for me. I have no complaints. They were efficient, approachable and dealt with any issues promptly. Lewis in particular was brilliant. I would use them again.

thinking of reaching out to Connells don't do it just don't do it ! they get your details on to their data base your life will be a misery with calls and emails from slimly estate agents with an oily grin and poor fitting suits ,that promise with their snake tongues on their children's death bed they will remove your details from their data base and guess what ..... your correct they get a new starter to ring you up and harass. it got to be some sort of new employee induction game that should of got banned in the 70s and it goes on for months and months despite writing emailing phoning to get your data which is your private details from their data base . if that is what you from an estate agent then go ahead get harrassed .

- Saw a property and 2 days later (Monday) made an offer only £1000 below advertised price, with the understanding that if it was declined they would come back and we'd review.
- On making the offer I was told that I needed to speak to someone about whether I could afford the offer. I explained that I had plans in place and a broker who was acting on my behalf and I wouldn't be using their services therefore, it wouldn't be beneficial. I am aware that I have no issue with obtaining a mortgage. However, they like to people to speak to someone "about whether they can afford the offer they are making".
- No news about my offer and what the vendor had said that day.
- Next day call for appt with someone about affording my offer. I explained that I wouldn't be needing their services. Was advised that he was a mortgage advisor and what my broker had told me wasn't true about a decision in principle affecting my credit score. Wanted the name of my broker. Also wanted some information as other people making offers had provided information so their offers may be accepted above mine. I refused to give any information as I didn't want or need their services and wasn't going to open up to them saying they were acting on behalf and charging me. I also wondered why a mortgage advisor who wasn't acting for me would be liaising with the vendor when my offer was to the agent.
- Next day (Wednesday) no information received regarding offer. Called office. They said they hadn't heard back from vendor as she was viewing offers - however, without me saying my name or details they knew the price of my offer and who I was - surprising when they had so many offers. They did say, however, that the vendor has asked them to get final offers and if I wished to increase (even though my original offer hadn't been declined). Suffice to say I didn't increase it.
- As I felt there was something not quite right with what I was being told, and I'd met the neighbour at the property, On Thursday, I posted a note through his door asking if he was still in contact with the vendor to pass my number on so I could ascertain if the offer had been put forward and that I was receiving the correct feedback from the agent. As you can see I was very keen to progress with the sale of this property.
- Unfortunately vendor passed my note onto the agent. I did question in the note whether my offer was put forward. No contact from Vendor, just a telephone message from the branch on Saturday to say that they were in receipt of my letter to the vendor and they had passed on my offer on Monday as they have to, by law, within 24 hours. However, the vendor had now accepted another offer, but should they need to contact me again they would. Even though I'd asked them to liaise with me regarding my offer was declined and whether I would want to increase, at that point.
- It is now the following Thursday and the house is still being advertised for sale at the same price.

After reading all the other reviews about this company, it appears that my situation isn't a one off and my hunches about things not being quite right were true and still are. Unfortunately the vendor chose to put the agent in charge of liaising with me about my note. The vendor could have been heading towards a completed sale now as I was very keen to buy the property and have nothing stopping me doing so apart from the barriers put up by the agent.

A very unfortunate situation and unnecessarily stressful. Think before you use them - read all the reviews and then decide.

Absolutely awful estate agents in Basingstoke. Everyone I speak to about them says exactly the same. I’m surprised they’re still trading. Just the worst.

Connells Corby were dreadful. Two house sales fallen through and multiple missed opportunities due to the nature of their practice. There is significant conflict of interest as they would only permit viewings for buyers willing to use their recommended mortgage advisors and solicitors - as obviously there is commission involved. We know this was the case as we had a neighbour whose relative wanted to view the property but was not permitted a viewing by Connells.
On the second sale (first having fallen through) 12 weeks after offer accepted there appeared to be no progress. My husband was having to chase everyone, despite Connells charging a hefty fee to sell the house. Multiple phone calls to Connells and promises from them that they would ring back all of which did not happen and it transpired that the memorandum of sale (the first step in the process) had not been received by the buyers solicitors. No one from Connells had checked or chased this despite my husband ringing them multiple times asking about progress. Each time Connells stated it was the vendor being “laid back” that was causing delays, but in reality they had just not done their basic job.
Even when my husband rang them about this they lied about what had gone wrong trying to deflect the blame and even tried to blame my husband and our solicitors.
Eventually after another failure of Connells to respond despite promising to return a call we pulled the house from the sale and have taken our business elsewhere. The thought of paying them over £3000 for such terrible and incompetent service, especially when my husband effectively did all of the work himself makes my blood boil! They are a terrible service, terrible customer care and a ethically questionable approach to practice with significant conflicts of interest. Stay clear of this estate agents!

Absolutely shocking service. Very happy to call continually whilst trying to secure an offer but following that they are impossible to speak to. Calls rarely returned, and apparently unable to chase the conveyancers that they recommended - shame on you Connells for recommending Premier Property Lawyers when you know how poor they are - clearly the commission you receive from them is more important to you than customer service. Absolutely shocking and I would never recommend Connells to anyone.

I made an enquiry as to whether 2 properties advertised were available to view. I was told they both were but the agent said he was on his way out and would call me tomorrow discuss and arrange date to view.

It is now tomorrow... The day of the promised call.. It is nearly 10pm so the agent is now closed. I did not receive the promised call... I. Am glad I am the buyer and not the seller......
I have chased the company and now will wait to see if they contact me...

I tried to contact Connells in Taunton to get an answer for my daughter who had applied for a rental flat but hadn’t heard from them for over a week. I eventually managed to get hold of the agent in question who said the landlord was messing them about but he would chase and get back to me. Didn’t hear anything for two weeks and then eventually he came back to say that he had been in a different branch ( maybe they didn’t have a phone?!) so that’s why he hadn’t called back but the landlord had now let to someone else. Terrible service and would not even contemplate using them even if the property was amazing.

Absolutely no idea how they are still in business. Diabolicle service. Called on Saturday and asked if it was possible for a viewing the next day, I was told yes 5.15pm. The following day I made the hour long journey to the property that I was interested in and no one showed up. The office was closed so I rung the next morning and was told that they don't do any viewings on Sundays so I should never have been given an appointment. I asked for another appointment that evening and was told that there was one available at 5.45pm but that my details needed to be taken (even though I had given everything but my bra size on Saturday) but that they couldn't take my details because they needed to attend a meeting. They said they would call back at 10am. At 11am after not hearing anything from them I called again and was told that there were no appointments available so I questioned what I had been told about one at 5.45pm and suddenly that was available. I attended the viewing which was rushed and virtually non of my questions could be answered, down to the simplest like the EPC rating. I was told that I would get a call the next day with the answers to my questions and to hear my offer. No phone call was ever received. I will never consider buying any properties that are marketed by connells.

I WOULD HIGHLY RECOMMEND STAYING AWAY FROM THESE PEOPLE!!!

We have moved out of a property we where renting through them 7 weeks ago and they still haven’t returned our deposit, I’ve called them so many times chasing about it and all they do is say they need to contact the landlord about it, they are so unprofessional they keep transferring me back and forth to different departments trying to avoid dealing with me, this is not the first time they have done this to us I am so glad that we decided to get away from them this time around but having to still be dealing with them is nothing but a lot of unwanted stress I didn’t even want to give them one star this company is such a joke the staff are so unhelpful.

If you can stay away from them!!!

Najgorsza agencja wynajmu z jaką miałem kiedykolwiek do czynienia, a mieszkam w uk od 16 lat. Kompletnie nie wykształceni pracownicy, pozbawieni również minimalnej wiedzy na rynku nieruchomości.
Miałem awarię bojlera i zostałem bez cieplej wody przez 6 tygodni.
Na oficjalną skargę potrafili tylko wysłać odpowiedz z przebiegiem całej sprawy. Żenada. Na sam koniec zaoferowali rekompensatę w wysokości £100. Nie, nie i jeszcze raz nie polecam tej agencji. Z mojej strony NIGDY WIĘCEJ!!!

We put in an offer 5% above the asking price on a property. Connells managed to convince the seller, who was elderly, that someone using their own inhouse mortgage services and their recommended solicitor would be the "path of least resistance". The elderly vendor was therefore persuaded to state that he would not accept our offer (despite it being the highest offer available) unless we went through Connells. We refused to be blackmailed into using their service and did not proceed. Now they have cost their customer what we reckon to be in the order of £7000 through their despicable tactics.
An absolute disgrace. If you are enquiring about a property and they offer you "mortgage advice", firmly refuse.

Absolute con artist’s ( west malling and Maidstone but use the same illegal practices all over) avoid at all costs, you have been warned!

Already left a review titled horrific a month back. I chased repairs again this morning. They waited until 1729 and sent a email with a fake business qoute for 900 pound and tried to blame me for repairs. Truth is if they fixed bathroom wen reported in 2017 the issues would not have hapoened. They waited til they went home to send email so i couldnt discuss. Awful awful company.

Horrendous service from the Newton Abbot branch from start to finish….only interested in one thing…££££.
Cannot believe I paid nearly £1400 for the minimal amount of work from them! Avoid at all costs and I urge you to look elsewhere! Dodged calls from me, misinformed me with regards to buyers financial position and overall rubbish customer service. I have given them ample opportunities to rectify all issues but once they had their commission they were not interested in the slightest. Try other local estate agents such as Taylors, Williams Hedge or basically any other estate agent as Connells will 100% leave you dissatisfied!!!!!

I never met so unprofessional people I will avoid that agent with buying and selling properties.

If I could give a 0 star rating I would.

At the end of 2020 I left my abusive partner and was promised by the Connells agent looking after the property we rented together that he would get me removed from the tenancy as my ex refused to leave the property. They then went back on this promise and have left me financially tied to a man that physically, mentally and emotionally abused me.

My ex demanded he wasn’t going to be made homeless so I had to leave and that he would take on all rent and bills. He has now gone on not to pay any rent since I left and tried to demand I pay it. As you can imagine I have had to find somewhere else to live and can not afford to pay for my abuser to live in a house I (being pregnant) should of been able to stay in.

Connells have continued to ignore any correspondence from me and just let the property go into 4 months of arrears with no efforts to remove my ex from the property.

All I will say about Connells is that you should avoid them as a tenant and even as a landlord. They have no morals and are not interested in anyones circumstances.

Horrific

Lived in a property since 2017, repairs continually ignored. 3 times ceiling has collapsed. My belongings destroyed, all my food. Still have no ceiling. Bathroom floor is still raised and leaks. Bath is not repaired and just has plastic siliconed to cover holes. Fences collapsed. Back door not working or secure. All reported and ignored.

Trashed my belongings, broke my bed, bin. Left work uncomplete, dumped rubbish in house snd left 20 bags of rubbish for months in my garden. Broke my hoover, left toilet marks in my toilet.

Landlord issued eviction noticed because i chased repairs, wat else am i supposed to do, live in these conditions????

Falsely accused of doing the damage myself only for 2 inspections to be carried out and proved that its the ignoring and poor work of a contractor.

Despite refusing to do repairs and issueing a section 21 to evict they then ask for more rent over 5% wats suggested.

Every phonecall and email solves nothing. I still live in these conditions. Bullied and harrassed by refusing to do repairs, eviction and demands for more rent.

Stay away from this company. They appear to be interested in only collecting money and have no control or support for tenents. The repairs were serious and my children could have been seriously hurt. Boiler broke and took over a month to repair. I had no heating or wash facilities and this was during xmas time. Words cannot describe how awful this experience is. All evidence will be provided to courts should they persist with eviction. I only hope that I can bank enough to get away from Connells and there treatment of me for good. Dont become a victim of them and stay well away. .